Kartra Erfahrungen

Vorteile

1. Done for You Stuff - boatload of "Flip a Switch" to turn on new products, campaigns, launches, web forms, sales pages, order pages, thank you pages with follow up sequences already built for you. Simple, fill-in-blank stuff and it creates all of the Sharp Looking Web Pages (yes, boatload of templates or create you own) Kartra is the missing link for KornFewshunsoft. (Kornfewshunsoft user since 2004) Time Saver, Money Maker

Nachteile

1. Cannot do OneZee TwoZee sales with a discounted price - if you have Sales people on phone
2. Cannot do "Quotes" (Infusionsoft feature) for customers, unique discounted bundle of products, bonuses
3. Cannot push a button to see all of your customers - you must go thru a 7 step process that is painful
4. No folders to categorize uploaded photos and images - All into one huge bucket - time eater to find
5.

Vorteile

There are a lot of things to like about Kartra, specifically the absolute all-in-one platform they have. It goes far beyond just designing a website/landing page or sending an email. They cover all the bases - from websites, landing pages, email marketing/automation with sequences and tagging, funnels, simple e-commerce, digital downloads, membership sites, help desk, scheduling, forms, affiliates and now an agency solution. If you'd like to consolidate the many platforms you use, Kartra can handle 95% of everything you throw at it.

Their support group on Facebook is second to none. They truly care about their people and it shows; it's like a family.

Nachteile

Learning the platform was a long, complicated process. They have people lined up that will help "onboard" you and while that's extremely helpful and effective, I think it's always beneficial to know your platform inside and out so you can make necessary changes as needed and not have to depend on the support team, or others. Because of the complexity, there's a time-consuming process you'll have to undertake before you can "go live". I mean, it makes sense due to the fullness and depth of their platform, just be sure to go into it knowing: (1), the trial is not nearly long enough to know if it's a right fit for your business, and (2), it'll take time to setup your workflows and make sense of how everything is integrated, and (3), host your videos elsewhere or you'll get eaten alive in bandwith overcharges.

Kartra has what they call Kartraverse, which is like a step-by-step training course on how to use their platform. It's superb and very informative; however, it's still in its infancy and you have to wait until they create the next lesson before you can do in-depth with whatever topic they decide, and that was often frustrating. With that said, however, they also do a lot of webinars that are in-depth and full of insight, but sitting through a webinar to find one answer is a bit defeating when you're in a hurry or just not really sure what exactly you're even looking for. Their documentation leaves a little to be needed, however.

In Betracht gezogene Alternativen

Keap

Gründe für den Wechsel zu Kartra

Kartra had more of what I was looking for at the time and what they do, they do exceptionally well.

Vorteile

I love that it has freaking everything! Calendar, surveys, checkout, emails, pages, websites, and more! Full marketing system for sure! They had great lead tracking/triggers/automations. Behavior-focused scoring was cool! Tracking every point of engagement with leads is great, too. Very detailed as a CRM. Very lead-focused.

Nachteile

It is a bit clunky and old-fashioned looking. I don't know how else to word this, but it could use a brand upgrade for sure. Not that that really matters, I am just highly visual. They were constantly blacklisting people and i had to send frequent requests to remove people from the list. Triggers didn't always perform. For example, I created an email funnel for a quiz and wanted to send different emails for different quiz results, this was nearly impossible to do. It was easy for me to set up and use, but many friends i referred had a hard time understanding the platform.

Vorteile

The features of Kartra are ever growing and they provide a host of customizable templates and pages to use to create everything from a website, to a sales funnel to lead capture and generation.

Nachteile

At $99/m for the Starter plan, the software can be a little pricy for a new company, but worth it if you can defer the cost from other products to have a all-in-one solution.

In Betracht gezogene Alternativen

ActiveCampaign, Mailchimp und AWeber

Warum Kartra gewählt wurde

Kartra gave me the features I needed, that were lacking in ActiveCampaign and AWeber with the help and support to make the switch possible.

Zuvor genutzte Software

ActiveCampaign und AWeber

Gründe für den Wechsel zu Kartra

I choose Kartra because I got the best of an email list builder, email marketing solution, marketing campaign builder, funner builder, website and Course Builder, which I was in search of. I could not ask for much more. Within a year of switching they added a Survey tool, which was my next need. They seem to anticipate what their customers need just when we need it.

Vorteile

The idea behind Kartra is amazing: a one stop for all your marketing and lead generation needs. In this sense, it has many features, so you won't need to be paying many providers, just one, for most of your needs.

Nachteile

Support is just awful! As an early user, I used to love their support, as I'm a proactive user with a tech background, and they were quite open to new ideas and had a very "let's see what's the issue". However, about 2 years ago, this changed. Every time you contact them, it's the typical big tech call center answer "it's not on our end, it has to be an issue on your side". They never take responsibility, and they always win. for example, in the basic plan at $100, they offer 50 GB of "bandwidth" each month. However, every new cycle your bandwidth starts automatically starts at whatever hard drive space you're using. For example, if you have 30 GB of files, at the beginning of the month, the bandwidth meter doesn't reset to 0 GB, but to 30 GB. This makes no sense, and in fact, this is not "bandwidth". I decided to give up on trying to reach support, as they are perfect, they don't admit this issue, and they also tend to give condescending responses.

Vorteile

There are too many features to list but my favorite is the Memberships, the ease of making a Portal with many courses, all the Done for you campaigns, the all in one ability of email, forms, integrations, the ability to interact with Zapier and other workflow products, drag and drop page building, I can go on but I only have so much space. Genisis Digital really understands how an online business should operate when they built this software.

Nachteile

I only have one. They need to figure out how to create the ability to add more than 4 levels of membership in their membership platform.

Vorteile

After running a full-time ministry/business online for a couple of years, I had all kinds of programs and platforms that I was paying for monthly or yearly. When it came time to streamline it all, I narrowed it down to just Kartra. Everything is right there in one place, integrating well with WebinarJam and EverWebinar.

Nachteile

Two things...1.) the email component (CRM?). There is no easy way of taking the leads from Kartra and pulling them in to another CRM platform. It would be awesome if this part of Kartra was as robust as its page builder, portal builder, and membership builder! 2.) a way to set up a store of all the products or services I offer all in one "place"

In Betracht gezogene Alternativen

Teachable, ActiveCampaign, Mailchimp, AWeber und Thinkific

Warum Kartra gewählt wurde

Kajabi was having trouble doing what my tech team asked it to do. Kartra came out at a time when I wasn't terribly happy with some customer service responses to my questions about Kajabi.

Zuvor genutzte Software

Teachable, ActiveCampaign, Leadpages, Mailchimp, AWeber und Thinkific

Gründe für den Wechsel zu Kartra

Function...Kartra can do everything I want to do better than anything else. The way my choice worked out, I had already put money out for all of the products I mention above, When I was trying to cut costs, I eliminated everything BUT Kartra and Active Campaign. Active Campaign will be eliminated at some point, too.

Vorteile

KARTRA IS THE ONLY WAY TO GET A PRODUCTIVE COST EFFICIENT SYSTEM THAT OPERATES CONGRUENTLY, TOGETHER WITH EVERY OTHER SECTION OF THE SYSTEM TO MAKE EVERY SECTION 12 "X" YOU ABILITY TO MOVE WITH THE SPEED OF THE MARKET WITHOUT THE WORRY OF 5 OR 6 DIFFERENT SYSTEMS AND ADDITIONAL EXPENSE OF THE OTHER SYSTEMS THAT MAY OR MAY NOT PLAY WELL TOGETHER.

Nachteile

INITIALLY IT WAS A LITTLE DAUNTING AND OVERWHELMING, ONLY BECAUSE TRULY THIS SYSTEM IS TO HARD TO RELIEVE THAT IT COULD POSSIBLY BE THIS EFFICIENT AND EASY, SO AS A METICULOUS BEING I TRIED TO DISCOVER WHAT I MIGHT BE MISSING THAT COULD COST BUSINESS ISSUES. HOWEVER, AFTER EVERY SECTION AND TEST THERE IS NOTHING WRONG WITH THE SYSTEMS EXCEPT FOR THE HUMAN OPERATORS. USE IT EXACTLY AS IT STATES THAT YOU CAN AND START WITH "GO!"

In Betracht gezogene Alternativen

Keap und AWeber

Gründe für den Wechsel zu Kartra

KARTRA HAS ONE PRICE POINT FOR EVERYTHING NECESSARY TO GET TO MARKET IN ONE SYSTEM FAR BELO G THE COST OF ALL OF THE OTHERS INDIVIDUALLY.

Vorteile

Usability. KARTRA is extremely easy to use and learn. The training for how to use it is very good as well. As compared to other software programs, KARTRA has them beat HANDS-DOWN! In cost and ease of use.

Nachteile

I think that KARTRA can take a lesson from [SENSITIVE CONTENT HIDDEN] on the education and promotion of KARTRA. He did a "1 Funnell Away" and "30-Days" challenge program that was wildly successful in both teaching Funnel marketers how to be successful and selling his [SENSITIVE CONTENT HIDDEN] software. I went through the training and was quite willing to pay the $100 to do so. I know KARTRA did a three-day event - Wrong way to approach it. [SENSITIVE CONTENT HIDDEN] content was broken down into pieces and easy to consume and re-watch. KARTRA's 3-day program was difficult to watch and impossible to find the pieces I was looking for.
Promotion is the biggest con - The KARTRA product is the best on the market! It's just not promoted well.

Vorteile

Solid programming despite abundance of functions (nothing is as bad as waiting for fixes). Created an awesome product :) Kartra is now my CRM engine and integrates with both WebinarJam and Kajabi. Have segmentation, tags, Onboarding sequences, campaigns (Ryan Deiss Machine type) and can do targeted sales campaigns using broadcasting. Can then follow up 1:1 easily. Exactly what I needed to upgrade from solopreneur to consultancy with a global sales force.

Nachteile

If you want an easy life, take it in steps. It's easy to be carried away with everything :) Own experience that we needed to re-do lists and tags...not really a software problem, though :) but cannot think of anything else.

In Betracht gezogene Alternativen

Keap

Gründe für den Wechsel zu Kartra

Could have stayed with Kajabi only, but added Kartra for CRM as CMS is not enough. Combined the two = best of the best.

Vorteile

What I like most about this software is the ability to house most everything I need in one place. Making internal connections is easy and I like one spot to go for everything.

Nachteile

What I like the least is how tedious Kartra is. On a daily basis, we have to jump through hoop after hoop to do everything. There appear to be not shortcuts for anything to speed the process along. We sit waiting after every single step and waste significant more time doing daily work than we ever did with Infusionsoft, now Keap. It makes my CEO absolutely nuts as efficiency is very important to her. It is not very efficient.

Vorteile

The user interface is very unique and once you figure it out and get used to it is is very easy to create systems and marekting automation.

Nachteile

There email editor needs some help and their spell check does not work with right mouse for me.

In Betracht gezogene Alternativen

Keap

Warum Kartra gewählt wurde

Features

Gründe für den Wechsel zu Kartra

Better UI and integrates with other products we use.

Vorteile

is the all in one feature. I love having a one stop shop platform

Nachteile

When constructing an email and pages, I have lost my work more often than I like.
It doesnt' save my work automatically (I had this feature in my last provider).
emails dont' have an undo button

Vorteile

I love the all-in-one concept. The idea is brilliant and the features are great and the integration is awesome for a basic user and small business. You can do most everything you need right within the platform. Funnels, sales, beautiful websites, incredible landing pages, memberships sites, shopping cart and fully integrate a complete website and sales from start to finish with lots of great analytics. Its the best all-in-one solution out there right now. Its an important part of our business but it is not robust enough for online businesses with lots fo traffic and sales.

Nachteile

Glitches and cost prohibitive for big businesses.

COST: We drive too much traffic and sales to use the all-in-one concept for us. So we use other platforms to host our videos, CRM, customer support, and payments. We use Kartra for websites, landing pages and memberships. Using this multi platform approach we save money and have a more stable online business and funnel.

PROBLEMS:
We have had glitches in customer emails being black list after purchase and so they don't receive the welcome email and login to the membership. And we have random password issues for the membership.

This means we have had to create redundancies and a robust customer support system to minimize refunds and complaints.

CUSTOMER SUPPORT: While better recently, it still is horrible often taking a day to respond to ask questions and then an additional day to reply with an answer that is often not helpful. Most I trouble shoot myself now. Or I use a work around and that is why we integrate with other platforms. Support tickets only for a digital tech platform like Kartra is frustrating, costing us money when there are issues.

USABILITY: Overall very good. I wish they would fix the step-by-step procedure and allow jumping to the section you need. There are definitely areas to make more user friendly. It is similar to thrive themes, so my learning curve was small. But if you are new to this style, it will take a while to get fluent. But it is easy to use overall. I like that a lot.

Vorteile

We love the fact that e-mail, webpages, shopping cart, video hosting & membership are all tightly integrated. No one has done a better job of this - but some are trying.

Nachteile

No problem with the software - but a very big problem with the customer support function which has recently deteriorated very significantly.

Previously, we got quick, useful replies where the support provider actually went to the account, looked at the problem, verified it and provided video showing how to fix it. Now - numerous tickets on the same issue go unheeded because the responses are posted to an account that is not ours.

Responses appear to have mis-understood the problem. Repeated pleas for help go unacknowledged. Even tried reaching out to Genesis Digital execs via phone & LinkedIn. No response.

To make it worse, recently they have taken down all the instructional videos and written tutorials for Webinar Jam. Replaced them with an API document which is useless to us. One of Kartra's main selling points is "ease of use." Likewise with Webinar Jam. It's supposed to be easy to use WJ to integrate webinars into the Kartra ecosystem.

We don't expect anyone to do it for us, but we're not software engineers. We have other things we need to do. So we do need easy-to-follow, step-by-step instructions and support when we get it wrong.

Because the tutorials are gone and the customer support is weak, we're now paying for a webinar platform which we cannot connect to Kartra and which we can't use with confidence. This affects the heart of our business at a very bad time.

Vorteile

The all in one thing.
Not easy to get used to the tool but the more I practice and discover new features, the more I like it.

The support is very good, although sometimes answers may be a bit generic (copy/paste templates).

Nachteile

Something that is really annoying:
you cannot jump from one section to another. Instead, you have to go through every section in order to reach one you want.

i.e: I'm into a product creation. I'm at the first section and I want to only configure the Affiliates section. Icannot reach it by clicking on it. I have to go through each section and click save and next every time.

This is the same for emails, or forms…

That's a waste of time.
Can you do something about it?!

Vorteile

I love that this is an all-in-one marketing system. I can manage my customer database, run promotions, segment my customers, send emails, and set up all of my sales pages and forms ALL from the one program. It also has a whole affiliate management system and so much customization.

Nachteile

I use a lot of video content, so the only frustrating thing is the high charges for bandwidth. All the other aspects are well within the limits, but I get charged extra because my bandwidth usage goes over. I've had to set up a vimeo account to help with this issue, but that's frustrating because it's another service I have to subscribe to. I would rather have it all in the one place, but the bandwidth fees are so excessive.

Vorteile

After trying several CRM and course platforms Kartra quickly became my choice because of all the functionality it offers. All in one!

Nachteile

It is certainly a learning curve. I eventually had to hire one of their experts in order to implement my course on the platform.

Vorteile

It does everything that I need; where it has not been complete, features have been added.

Integrated with WebinarJam.

Nachteile

When changing the colour of text I have to overwrite the existing rgb code. It is difficult to hold the code. For buttons there is a proper drop down menu.

I would like to be able to change the colours in the login menu.

I would like the login icon in the portal banner to be larger - or to be able to design the banner myself.

I would like to be able to sort images into folders. I have many and have to keep scrolling down. Similar images can be confused.

I believe that if we could have folder delimiters (/) in URLs this would improve SEO.

Vorteile

So many aspects of my business can be addressed through Kartra. It saves me from having to subscribe to many different service providers. I truly love the (almost) All-in-One approach. There are many training videos and the Facebook group is an awesome resource for extra tips and immediate help.

Nachteile

There are new features added frequently. That is in itself a good thing. But it requires keeping up with the changes. A couple of times it resulted in me having to redo things. So sometimes the many different levels of complexity interfere with each other and create a bit extra work. Also, the initial learning was pretty time consuming.

Vorteile

Kartra is a versatile digital marketing platform that offers a wide range of features for building landing pages and email campaigns. Its segmentation tools make it easy to organize contact lists, while its powerful automation enables follow-up emails to be sent automatically to customers who haven't completed their shopping. Additionally, Kartra provides a heatmap and tracking system that offers valuable insights into customer behavior, such as which links are clicked and by whom, allowing businesses to effectively target new customers.

Nachteile

I have only encountered positive aspects of Kartra , including its modern interface and easy-to-use tools. It's great that they have a customer service team that is always available to help.

Vorteile

I love that it's all in one and I've saved so much money cancelling all the different subscriptions that I have. It's so fast to set up a whole funnel and their system works well (emails get delivered, etc.). I also love their high converting templates for landing pages.

Nachteile

If you are used to something like Thinkific or Teachable then the CRM section will disappoint you. It's very basic. It can be overwhelming to learn how to use it but once you do, it's so powerful.

Vorteile

One of the things I liked most about Kartra was its all-in-one platform that encompassed various marketing and business tools. The ability to create and manage sales funnels, email marketing campaigns, membership sites, and even conduct webinars all within one platform was incredibly convenient. It saved me time and allowed me to have a comprehensive view of my marketing efforts.

Nachteile

One aspect I liked least about Kartra was the learning curve associated with its advanced features. While the platform offered a wide range of powerful tools, it took some time to fully grasp and utilize all of its functionalities effectively. Additionally, the pricing structure, although reasonable for the value provided, may be a drawback for some users.

Vorteile

It is an all-in-one platform that really makes my business so much easier: landing pages, checkout forms, customer experience, membership management... It all flows in on place.

Nachteile

I wish the membership systems would be a lot more versatile, and the customer support a lot faster. The latter is super friendly but it takes a day to get an answer back.

Vorteile

I'm not a techy girl at all. It took me awhile (and a few tears) to learn the different platforms I was using for my business. So, with my basic knowledge and little bit of video help from one of your beta testers, I found it super easy to create the pages, emails, memberships and forms I need to run my business. There are so many options that I truly enjoy creating everything I need in Kartra!

Nachteile

The only downside was that there is not a lot of bandwith for videos. But, I house them on Vimeo and it's no problem at all to embed them.