Ricochet Erfahrungen

Vorteile

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

Nachteile

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

Vorteile

Ability to Organize Consignment Items.
Multiple updates
Sleek design

Nachteile

Some of the data analytics are lacking
-Sales by product are only for store inventory. (i would like to be able to search consignment items as well)

Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt)

There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request.

In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming)

Sometimes features I enjoyed in an old version were dropped in an update

I would like to see sales by hour of past days.

Sometimes glitchy (could be our computer)

Vorteile

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Nachteile

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Vorteile

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Nachteile

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.

Vorteile

The software is easy to handle and probably the easiest also.

Nachteile

There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.

Vorteile

It meets our needs. I like most of the features and I think it could be used for a wide array of shops

Nachteile

Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software.
Another would be the POS interface with CC processor, figure that shit out already!

Vorteile

I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.

Nachteile

I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .

In Betracht gezogene Alternativen

ConsignCloud

Warum Ricochet gewählt wurde

I needed to save time and money in hours of wages paid and struggled with this for four years.

Gründe für den Wechsel zu Ricochet

The help was personal and quick and relative to my needed solutions in my small business.

Vorteile

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!

Nachteile

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

Vorteile

I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.

Nachteile

Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.

Vorteile

The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.

Nachteile

The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.

Vorteile

The software is super user friendly. It meets all our demands for running a business yet is not confusing to use. Customer service is always available and willing to quickly resolve any issues. Compared to other consignment softwares, Ricochet is the best deal!

Nachteile

Easier setup and use with necessary equipment on mobile devices would be helpful.

Vorteile

As the owner of an antique, upcycled furniture and home decor business with over 30 vendors, this software is a lifesaver! Every vendor knows exactly what they have sold 24 hours a day, 7 days a week as they can see online what their current sales are. Each item is barcoded so there is no second guessing of prices. Takes the stress out of end of the month paychecks.

Nachteile

The vendors complain about not being able to easily input their inventory via their smart phones. The ricochet screen on a computer or tablet is not reflective of that on a phone.

Vorteile

The ease of running payouts and payout reports is what led us to choosing this product, but we've gained much more by having it. Previously, we were writing out paper receipts, and the ease of having a register that is integrated with our consignor inventory has been amazing.

Nachteile

There are some minor details such as needing printed jewelry tags that I have not figured out yet. However, I have already seen improvements in the software since purchasing last year, so I expect it will continue to improve over time!

Vorteile

Everything. I love every single thing about this software. Ease of use would be #1

Nachteile

Only that I didn’t buy it sooner! I haven’t found anything that I don’t like about it yet. There are some features that I don’t use (that I probably should be using) that I will implement in the future I’m sure.

Vorteile

Ease of use and the ability to customize the way we need to use it. The software updates are amazing and appropriate for our use.

Nachteile

The only "con" would be the inability to customize sales and inventory reports based on timeframes.

Vorteile

User friendly, easy to maneuver and easy to teach new employees!

Nachteile

Besides the superficial surface glitches(that make zero impact on my daily use) there is nothing I don't like about this software. I'm thankful I didn't choose something else!

Vorteile

It keeps track of all of my sales, payouts, consignor and customer info. I can easily pull up reports to help with accounting and many other needs. I really like that I can take pictures of items under clients accounts and am able to do payment plans through the system now.

Nachteile

I cannot put in the cost of an item after it has sold.

Vorteile

* Ease of Use
* Intuitive
* As a vendor, entering inventory data is easy and intuitive
* As an admin, going in and correcting errors is fairly easy
* As a bookkeeper, pulling the reports I need to reconcile accounts is very helpful

Nachteile

* Inability to pull a mass daily report summary - right now I can pull a daily summary for one day or I can pull a summary report that gives me totals for a period...but I cannot get a report that shows summary level data for each day in a period without pulling each report by day individually
* The ability to fully customize reports to pull the specific data that I need

Vorteile

When we entered the consignment business my only "requirement" was that we use some type of software. I researched several different options and loved how Ricochet looked (app-like as opposed to processor-ish). Plus the customer service was so helpful. I talked with [SENSITIVE CONTENT HIDDEN]
a lot early on and then [SENSITIVE CONTENT HIDDEN]
. They've always been extremely helpful and accessible. I like that I haven't had to go through automation or operators to get answers. They've even been accessible on Saturdays when we had an emergency issue that needed to be resolved.

Nachteile

To be honest there aren't many cons I can think of. I wish I could add variants from the inventory page instead of having to go to the preferences. As of right now that's about all I can think of.

Vorteile

The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.

Nachteile

This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.

Vorteile

It's a perfect software for Inventory Management and very easy to use. It offers many effective features like Inventory Management, Accounting, Retail CRM that helps you to manage your data impactfully.

Nachteile

I didn't have any issue with the tool when managing my tasks. From My side their is no any disadvantage of this software.

Vorteile

Easy to use and great customer service.

Nachteile

not being able to do intake and price in a list and remove items to donate or picked-up.

Vorteile

Multi-Level Users
Ability to offer vendors there own login
Easy reporting
East Payment reconsiliation

Nachteile

Some inventory adding functions are a little clunky

Vorteile

The price! It was a great value and a lot less money then other systems

Nachteile

Didn’t automatically take out cc fee for vendor accounts

Vorteile

Ease of use for logging and tracking sales

Nachteile

I can’t think of anything negative about this software