Nutzerbewertungen im Überblick
Über Ricochet
Ricochet Consignment Software ist eine cloudbasierte POS-Lösung, die für Konsignations- und Gebrauchtwarenhändler entwickelt wurde und sie dabei unterstützt, ihre täglichen Geschäftsabläufe und die Interaktionen mit ihren Kunden...
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- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best software you'll use
Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier
Vorteile
The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.
Nachteile
The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.
Antwort von Ricochet
Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage.
Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Rico Cosign Review
Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.
Vorteile
Ability to Organize Consignment Items.
Multiple updates
Sleek design
Nachteile
Some of the data analytics are lacking
-Sales by product are only for store inventory. (i would like to be able to search consignment items as well)
Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt)
There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request.
In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming)
Sometimes features I enjoyed in an old version were dropped in an update
I would like to see sales by hour of past days.
Sometimes glitchy (could be our computer)
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Ricochet user
Vorteile
Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.
Nachteile
Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.
Antwort von Ricochet
Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.
Die besten Alternativen zu Ricochet
- Branche: Kunst & Handwerk
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Very Functional Ricochet Consignment Software
We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.
Vorteile
This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.
Nachteile
Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.
Antwort von Ricochet
Building a comprehensive online support center was one of our largest endeavors last year. We're so, so glad it's working well for you. Thanks, Dawn!
- Branche: Bekleidung & Mode
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
One of the easiest consignment software!
We have no problems at all, everybody we talk to is super nice and answer our questions asap. Thank you guys for always being really helpful and quick about it.
Vorteile
The software is easy to handle and probably the easiest also.
Nachteile
There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.
Antwort von Ricochet
Hey Abraham, thanks for the review! 5-stars!
We are actually working on a pretty hefty web-integration that will empower you to list and sell directly from Instagram. It should be coming soon!
Thanks for the feedback!
- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Consignment software.
Vorteile
It meets our needs. I like most of the features and I think it could be used for a wide array of shops
Nachteile
Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software.
Another would be the POS interface with CC processor, figure that shit out already!
Antwort von Ricochet
Thanks for the review and feedback, Kevin!
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Set up and Innovative
I was allowed multiple trials befor I made a decision to launch my business in Ricochet and that is worth a million headaches gone.
Vorteile
I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.
Nachteile
I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .
In Betracht gezogene Alternativen
ConsignCloudWarum Ricochet gewählt wurde
I needed to save time and money in hours of wages paid and struggled with this for four years.Gründe für den Wechsel zu Ricochet
The help was personal and quick and relative to my needed solutions in my small business.Antwort von Ricochet
We are so, so close to iOS release, Jennifer! Your patience will pay off soon. Thanks for the 5 stars!
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
LOVE Ricochet Consignment Software
Vorteile
I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!
Nachteile
Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!
Antwort von Ricochet
Thanks, Brianna! This is such an incredible review! So glad you've been on board with us for so long.
Our development team is literally working on mobile label printing this morning! We'll be publishing more news about that soon.
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Excellent Consignment Software
Ricochet was a great choice for me as I started my new consignment store. I had never owned a business and had very little retail experience. I needed to focus my efforts on learning the business, and not on learning software. Ricochet is easy to use to track consignors, track inventory, and process sales. I really appreciate the customer support and the dedication to making updates. I'd love to see an app version someday so I can check on inventory and make updates remotely without having to use the web site.
Vorteile
I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.
Nachteile
Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.
Antwort von Ricochet
Thanks for the review, Emily! Especially about Ricochet establishing more legitimacy to your business. That's wonderful to hear!
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ricochet Software Praise
I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much easier! I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.
Vorteile
The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.
Nachteile
The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.
Antwort von Ricochet
Hey Alisa, thank you for such high praise! Glad we can keep things running smoothly and save you time managing your finances. We will pass on the love to our support team!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Simply the Best!
We are currently in our second year of business and have found Ricochet to meet all our business needs.
Vorteile
The software is super user friendly. It meets all our demands for running a business yet is not confusing to use. Customer service is always available and willing to quickly resolve any issues. Compared to other consignment softwares, Ricochet is the best deal!
Nachteile
Easier setup and use with necessary equipment on mobile devices would be helpful.
Antwort von Ricochet
Thanks, Amanda! We're stoked that you're on board! And we're super excited to be working on the app this year.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I would highly recommend ricochet software.
I already answered this in the first question. The customer service that ricochet provides is 100% over the top as well!
Vorteile
As the owner of an antique, upcycled furniture and home decor business with over 30 vendors, this software is a lifesaver! Every vendor knows exactly what they have sold 24 hours a day, 7 days a week as they can see online what their current sales are. Each item is barcoded so there is no second guessing of prices. Takes the stress out of end of the month paychecks.
Nachteile
The vendors complain about not being able to easily input their inventory via their smart phones. The ricochet screen on a computer or tablet is not reflective of that on a phone.
Antwort von Ricochet
Great news, Pamela! We just finished our design mockups for vendor item entry via iPhone. It's going to be one of our largest features yet! Stay tuned.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Makes Our Job SO Much Easier!
Absolutely great experience overall. I appreciate the approachable customer service any time I do need to call. Very welcoming and friendly.
Vorteile
The ease of running payouts and payout reports is what led us to choosing this product, but we've gained much more by having it. Previously, we were writing out paper receipts, and the ease of having a register that is integrated with our consignor inventory has been amazing.
Nachteile
There are some minor details such as needing printed jewelry tags that I have not figured out yet. However, I have already seen improvements in the software since purchasing last year, so I expect it will continue to improve over time!
Antwort von Ricochet
Thanks for the 5 stars, Meagan! When using a Dymo label printer, they do have jewelry label compatibility. We'll have somebody reach out to you to help get that sorted.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
How did I live without this in business for 22 years!
I’ve owned and operated my business for 23.5 years. I did everything by hand, the old fashioned way for 22 of those years. Wrote everything down and kept all my records on paper. Yes I know, I’m a little crazy for that. Spent hours everyday doing paperwork. Approx 18 months ago, I purchased this software and my entire life changed, for the BETTER! My business has grown by leaps and bounds because all that time I used to spend doing paperwork is now used to further my business.
Vorteile
Everything. I love every single thing about this software. Ease of use would be #1
Nachteile
Only that I didn’t buy it sooner! I haven’t found anything that I don’t like about it yet. There are some features that I don’t use (that I probably should be using) that I will implement in the future I’m sure.
Antwort von Ricochet
22 years! Wow, Tina! Clearly you are doing something right. Super glad to have your store on board!
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Absolutely the Best!
We could not be happier. The staff loves it and the ability to view their sales remotely. Simply, the best!
Vorteile
Ease of use and the ability to customize the way we need to use it. The software updates are amazing and appropriate for our use.
Nachteile
The only "con" would be the inability to customize sales and inventory reports based on timeframes.
Antwort von Ricochet
Awesome! We're stoked Ricochet is working so well for you, Scott! We'll keep you in the loop as reporting features get more developed.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very user friendly-Love Ricochet!
I am so glad I chose Ricochet for my new business when I first started. I honestly think if I went with any other software I would have had a harder time as a first time business owner. They have made this process seem less!
Vorteile
User friendly, easy to maneuver and easy to teach new employees!
Nachteile
Besides the superficial surface glitches(that make zero impact on my daily use) there is nothing I don't like about this software. I'm thankful I didn't choose something else!
Antwort von Ricochet
First-time business owners are our favorites! Glad it's working so well for you, Katie!
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Product
This system helps me tremendously with my productivity and keeping track of so many important things.
Vorteile
It keeps track of all of my sales, payouts, consignor and customer info. I can easily pull up reports to help with accounting and many other needs. I really like that I can take pictures of items under clients accounts and am able to do payment plans through the system now.
Nachteile
I cannot put in the cost of an item after it has sold.
Antwort von Ricochet
Thanks for the review, Elizabeth! Glad we can keep Bibbidi Bobbidi efficient and productive!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Thankful for this Software
Prior to Ricochet each vendor in the store had pages to which their inventory tags were stapled. Totals of all the tags at the end of the month were added by hand. Accuracy was always iffy and if we lost a tag that vendor wouldn't get credit for it. Now we are absolutely sure of the accuracy of vendor sales and payouts each month and vendors can see in real time as their items sell. It has been a win-win for everyone!
Vorteile
* Ease of Use
* Intuitive
* As a vendor, entering inventory data is easy and intuitive
* As an admin, going in and correcting errors is fairly easy
* As a bookkeeper, pulling the reports I need to reconcile accounts is very helpful
Nachteile
* Inability to pull a mass daily report summary - right now I can pull a daily summary for one day or I can pull a summary report that gives me totals for a period...but I cannot get a report that shows summary level data for each day in a period without pulling each report by day individually
* The ability to fully customize reports to pull the specific data that I need
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
We LOVE Richochet!
Vorteile
When we entered the consignment business my only "requirement" was that we use some type of software. I researched several different options and loved how Ricochet looked (app-like as opposed to processor-ish). Plus the customer service was so helpful. I talked with [SENSITIVE CONTENT HIDDEN]
a lot early on and then [SENSITIVE CONTENT HIDDEN]
. They've always been extremely helpful and accessible. I like that I haven't had to go through automation or operators to get answers. They've even been accessible on Saturdays when we had an emergency issue that needed to be resolved.
Nachteile
To be honest there aren't many cons I can think of. I wish I could add variants from the inventory page instead of having to go to the preferences. As of right now that's about all I can think of.
Antwort von Ricochet
Thanks for the 5 stars, Hannah! Our team is always so happy to work with you when problems arise. We'll pass on the love to the rest of the team.
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great software and support
Vorteile
The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.
Nachteile
This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1’000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to Use Software For Inventory Management
Ricochet is a perfect software for all the organizations who manage day to day business inventory. It's a Complete Package with powerful feature to make your work easy and effective.
Vorteile
It's a perfect software for Inventory Management and very easy to use. It offers many effective features like Inventory Management, Accounting, Retail CRM that helps you to manage your data impactfully.
Nachteile
I didn't have any issue with the tool when managing my tasks. From My side their is no any disadvantage of this software.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best Consignment Software
Our experience is fantastic and I love that they make themselves available to us any time.
Vorteile
Easy to use and great customer service.
Nachteile
not being able to do intake and price in a list and remove items to donate or picked-up.
Antwort von Ricochet
Thanks for the glowing review, Michelle!
Good news! Bulk status updates are VERY HIGH on our development timeline right now and expected to be added in early 2020. We'll keep you updated!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Does the job
We looked at several software options and Ricochet offered the best solution, tech support is outstanding and I like that they have continued to innovate the platform
Vorteile
Multi-Level Users
Ability to offer vendors there own login
Easy reporting
East Payment reconsiliation
Nachteile
Some inventory adding functions are a little clunky
Antwort von Ricochet
Thanks for the review, Steve! We will pass on the appreciation to our customer support staff!
- Branche: Möbel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Awesome software system
The customer service is amazing
Vorteile
The price! It was a great value and a lot less money then other systems
Nachteile
Didn’t automatically take out cc fee for vendor accounts
Antwort von Ricochet
Thanks, Rebecca! We're glad you see so much value in Ricochet!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
We love Rico!
I’ve found Rico to be user friendly. The help pages and videos have been great.
Vorteile
Ease of use for logging and tracking sales
Nachteile
I can’t think of anything negative about this software
Antwort von Ricochet
Party on, Trina! Thanks for the 5-stars!