Sogolytics Erfahrungen

Vorteile

Besonders gut gefallen haben mir die Tutorials, die gleich nach dem ersten Einloggen zur Verfügung stehen und einen guten ersten Überblick verschaffen. Das Programm ist sehr übersichtlich gestaltet und sehr leicht zu bedienen. Durch das Layout und das Design ist es möglich, dass auch wenig erfahrene Leute sehr schnell und selbsterklärend Fragebögen gestalten können. Wovon ich besonders profitiere ist, dass man die Ergebnisse nach Durchführung der Umfragen via Excel exportieren kann. Das ist ein großer Pluspunkt!

Nachteile

Da ich das Produkt noch nicht so lange nutze, ist mir noch nichts Störendes aufgefallen. Ich bin aber guter Dinge, dass es auch dabei bleibt.

Vorteile

Es gefällt mir, daß es eine Studenten-Version gibt. Das ermöglicht es mir eine professionelle Umfrage für meine Abschlussarbeit einzusetzen.

Nachteile

Bis jetzt habe ich noch keine Nachteile entdeckt.

Vorteile

Die Werkzeuge für die Umfrageerstellung bieten eine gute Auswahl, sind einfach zu verstehen und optimal anpassbar.

Nachteile

Anpassen von Fragen, wenn die Umfrage schon läuft, ist leider nicht möglich.

Vorteile

Einfaches Drag & Drop System ermöglicht schnelle Einarbeitung

Nachteile

Hohes Maß an Personalisierung bringt unweigerlich eine Komplexität mit sich

Vorteile

Die schnelle und einfache Gestaltung von Umfragen. Sehr hilfreich sind die vielen Vorlagen, die enstprechend angepasst werden können. Ebenso positiv: Möglichkeit zur Einbindung der eigenen CI.

Nachteile

Ggf. die Aktivierung einer anderen Sprache in der Benutzeroberfläche.

Vorteile

What I really like about SoGo Survey is: 1) That you can create very professional-looking surveys and customize them as you like. 2) That it is quite intuitive and easy to use once you get used to the main functions and understand the terms they use to refer to each feature. 3) That it saves you tons of time on data analysis. 4) Last but not least, that they offer us students the possibility of using the software free of charge, thus saving us a lot of time and effort and ultimately boosting our research work For me, it's been a must during my PhD :)

Nachteile

The thing I like the least is the branching restrictions. I would love it if I could branch several questions on the same page. Also, the restrictions to the number of question display conditions you can set are also a bit annoying when you're trying to target a very specific population.

Vorteile

It has all the features that I use, or need, in a very intuitive platform that allows me to focus on my surveys and my research without unwanted distractions. I can use it on my PCs and on my iPad without issues or complications, making it a very useful tool whether I am deploying a survey or teaching my students how to structure or deploy one. The reporting features are getting better with each iteration, although I still tend to use the trouble-free export features to do my own statistical analysis.

Nachteile

Nothing, really. The frequent updates have been keeping ahead of my expectations.

Vorteile

I like the design of the website and the way we can work on it . and it was easy to distribute the survey in several ways. I enjoyed the great fun of working on this site. I also heard about the different tools that made the questionnaire distinctive. I will like to use this website in my all research and assignment during my three left semesters at Zayed University, and I will advise my friends and college mate to use it also. This website encourages the student to well done their assignment in professional and academic style. love this website a lot.

Nachteile

I find it defect to collect Data its need to well understand and it takes a lot of time for me to understand the process of collecting Data after the distribution of the survey. Also we send the survey to many people and for example we send it to time I don't find I way to delete the extra one, so it will be better if an option added which about if the survey sent out before to the same email it cant send again so we will not be chosen to send it by mistake twice to same people.

Vorteile

The sheer number of features was probably the most important. Every question type I needed was present and there were many more that I've never even heard of.Additionally, the method for making a survey is easy and intuitive. I had almost no trouble when using Sogolytics.Lastly, the professional look of the survey is an added bonus. For my studies I really only used google forms, which was definitely an obstacle when I wanted my survey to be taken seriously. (That's not a problem with Google forms of course, there's just a certain response people give when they use it)

Nachteile

I really have no cons thus far, however, this might be because I haven't used it for very long. The trial period is only ten days and I didn't have much time to try out everything.In short, nothing so far, but there might be cons that I didn't notice yet.

Vorteile

Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.

Nachteile

Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.

Vorteile

It's easy to use and allows me to group multiple questions into one category to report the results to participants. When participants know they will see their results, they are more likely to respond to the survey. I also feel that for the features provided, the software is reasonably priced. My institution purchases Qualtrics, and while excellent, that software is priced beyond the means of typical individual researchers.

Nachteile

Since I'm so interested in the reporting features for participants, I'd love to see more bells and whistles there - for example, the ability to automatically calculate the overall averages for categories and contrast that average with the participant's would be very helpful. However, I understand that such an advanced feature would be unreasonable for the charged price.

In Betracht gezogene Alternativen

SurveyMonkey

Warum Sogolytics gewählt wurde

Ease of creating the specific participant's report I wanted (automatic response to participants).

Zuvor genutzte Software

Qualtrics CoreXM

Gründe für den Wechsel zu Sogolytics

For the price, the features offered were much better.

Vorteile

This survey platform is so easy for both the administrator as well as the survey respondents to use.

Nachteile

Nothing, it works great. I don’t have anything bad to say about it.

In Betracht gezogene Alternativen

Qualtrics CustomerXM

Warum Sogolytics gewählt wurde

Ease of use

Zuvor genutzte Software

SurveyMonkey Audience

Gründe für den Wechsel zu Sogolytics

It is easy to set up and easy for my users to navigate.

Vorteile

I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout.
The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us.
The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report.

Nachteile

We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option.

In Betracht gezogene Alternativen

SurveyMonkey

Gründe für den Wechsel zu Sogolytics

I liked the way SoGo was presented on the website (a very friendly impression) and in the interaction with the staff as we investigated which survey tool to use.

Vorteile

Easy to add survey questions, rearrange, create pages. Was able to quickly export data. Clear on navigation within projects. I liked the test survey option.

Nachteile

I would have preferred more template demographic questions or fields. Navigating between projects was a little confusing. Not all changes after test survey made it to the visual report but was available in data export.

In Betracht gezogene Alternativen

SurveyMonkey

Gründe für den Wechsel zu Sogolytics

Review indicated that SoGoSurvey had most features in free option and SurveyMonkey didn't export data for a free version. Google Forms only exports to Google sheets. I needed quick export to csv. The student license was very desirable as my immediate use cases are for school projects.

Vorteile

I used SoGoSurvey to do initial customer surveys. I found it to be easy to use and the data was presented in a way that I could easily understand. I really liked the different question options and the bridging. Both of these features made creating the survey convenient and exactly how I wanted it.

Nachteile

I would like to see SoGoSurvey better integrate with other software. Being able to directly access my contacts in MailChimp would make it easier to distribute.

In Betracht gezogene Alternativen

SurveyMonkey

Gründe für den Wechsel zu Sogolytics

It had more of the features that I was looking for in a survey software and the price was better.

Vorteile

This software doesn't have to be limited to creating feedback surveys. I actually use it to create online forms for my non-profit. I have a lot of volunteers who want to come and I needed a way to create easy-to-use forms for them to fill out and give me the info I need from them.
I started out using the "free" package and even under a pre-designed form, the software will allow you to go in and make changes to better reflect your needs. Just make sure you don't exceed the number of questions on the form or it will ask you to upgrade to a paid package.
Because I work for a non-profit, once I was able to prove that I am indeed non-profit and advertised for SoGoSurvey on my website, they actually allow me to use the next level paid plan for free!
I am very happy with SoGoSurvey and plan to continue using the software.
Another awesome feature is that our volunteers can be English/Spanish speaking and SoGoSurvey has the option of choosing the language for the survey at the click of a button. This is such a key feature and I love it. (you will have to be able to speak the language you create the forms in, SoGoSurvey doesn't actually translate the content for you.)

Nachteile

I think navigating the actual site takes some getting used to. Once you are in a form, keep in mind that you will only see the form "on top" of the pile. What this means is there is a number counter, and you must click the drop-down arrow to see the other numbers of other surveys in order to review your responses. I think this could be improved, I would especially like to see the name of the person who filled out the survey used as an indicator in the "pile" of responses, rather than just a number. Also, when I print survey results it can take up to 6 pages with a narrow column of data, rather than 3 pages where the data takes up the entire page. It would be nice if this could be adjusted.

Vorteile

Surveys are easy to create and launch with a very intuitive interface. Even those on our staff who don't have a lot of knowledge of survey techniques find it very simple to figure out the type of questions they want to ask and how to create them.

There is also an incredible variety of questions types to choose from and ways to display your questions and answers. The ability to set up branching and logic conditions may sound confusing, but SoGo surveys make it pretty easy to understand – you'll be revealing or hiding questions based on previous answers with ease.

I also appreciate the ability to add images and multimedia options in order to engage survey takers.

SogoSurvey also makes it easy to brand your surveys as your own. Every one of our surveys has our logo embedded at the top. I can also customize colors and fonts to match our brand.

I'm impressed by the variety of ways you are able to see your results when the survey is complete. Reports can be customized to see as much or as little of the detail as you desire.

Nachteile

Sogo has a great free version for nonprofits like our organization. But every year they lock us out without warning and you have to email to ask for a renewal. I wish they'd give you advanced notice that it is time to renew.

Vorteile

What I liked the most about this software was that it could actually do everything I needed it to do. I had to get a premium package but it was well worth the investment to have software that could accomplish everything I wanted for my Doctoral Dissertation. I evaluated several other software packages and this was the one that was easiest to use and did exactly what it said it did.

Nachteile

I didn't find missing features, what I did find is that as with any software there is a learning curve. You have to learn how to do what you want to do with the software. The great aspect of the premium package was that it came with tech support and when I got stuck I would send an email and get a response pretty quickly. The helpdesk was always able to direct me to the right menu or option to accomplish what I wanted to do. My advice is spend some time learning the software and playing with the options before you actually engage in your actual project. It will help you a lot in using the software.

Vorteile

I have being using SoGosurvey for about two years now. During these years I have developed dozens of different questionnaires, within different levels of complexity. I use them mainly for my phd research, where I develop different types of behavioural tests. I must say that I am still quite happy with the service. I've seen that the SogoSurvey platform has evolved quite a lot within the last couple years, so it is definitively a service that keeps a constant upgrade policy. Hence, the resources to implement efficient surveys are always getting better and better. The graphics interface has also improved quite a lot. Customer's service is fast and 24/7. I am based in Europe, and always get quick answers when I have a specific inquiries, which is simply fabulous! The sogosurvey servers are quite stable. I have worked with other systems (such as Qualtrics), which usually rely on the university's servers, and therefore are significantly less stable. Finally, I can tell you that I will keep on using such services for a longer period time. I am very grateful of having found SoGoSurvey. The other ones available in the market won't go as smooth as this one. Of course, it is also important to mention that Sogosurvey offers special price ranges for students (like, free subscription...!), which is very convenient for researchers that are starting their careers. Cheers!

Nachteile

Still some features to include, such as randomisation of pages.
Overall, I find that the interface could be improved, but in general it is quite easy to handle.

Vorteile

Full featured, free for charity, professional look and feel. Like that you can ask more than 10 questions. Like the grid style questions. Like the "if logic" to fork the survey. Like that I can customize/brand the header. Language translation section is critical for our organization.

Nachteile

Like the software a lot and appreciate that as a charity, SoGoSurvey gives us the full version for free. Unfortunately though the hurdles to getting the service are more than the value we get out of the tool. The free version is a one year plan for which we put a logo on our website all year and like the company on facebook. We are a small all volunteer parent organization and send out a survey once a year. We can barely train people on which logins to use let alone consistently use and support the same online tools. To lock our account each year until we send an email to customer service and have to fill out surveys / more product advertising is nearly a time-prohibitive hurdle to having our organization continue to use the software. Sorry to sound entitled and thankless but it just takes too much hand-off to keep this account working smoothly for our group.

Vorteile

SoGo survey is user friendly and rsdy to create surveys.Has a back ground oprion where you can edit /customize an image of your choice.Has designed templates which you can edit.Has a variety of questions including multiple choice,grid option such as matrix grid,check box and radio grid.It gives you a variety of languages to choose from and this is extremely useful since people can answer surveys more correctly when asked ina language they clearly understand.The customer suppoty is professional and helpful within shortest time possible.Gives you an option to export data ib desired format.Offers a free basic package for trial .Has an excellent reporting tools.Has been so useful when getting feedback from clients regarding sales in order to improve services.

Nachteile

The free trial is limited to a particular no of questions and thus forced to use a paid version to accommodate more questions .SoGo survey is unique in its own way compared to other survey apps.

Vorteile

Usability
Customer support
Data analysis function

Nachteile

Nothing - SoGoSurvey, for me was pretty much flawless

Vorteile

I've been doing employee surveys in gaming and hospitality since 2004, getting into on-line surveys around 2007-08. I used one product until 2018, when I had a software problem during a survey and got zero support. I've used SoGo and one other product since then. SoGo is reliable (I've never had any unplanned for down time), very easy to use, very cost-effective and has great customer support. A feature I especially like is that you can get the actually delivery failure message when a survey doesn't go through. I can give this to my client to trouble shoot any delivery issues.

Nachteile

The feature I miss most from my previous supplier is the ability to import a survey in Word. With SoGo you need to enter each question manually (although you can copy old or library surveys). It's easy and instructions are very clear, but it gets tedious. Also, with certain types of surveys, the data is not recorded for partially completed surveys. For me these are small issues compared to the benefits above.

Vorteile

By offering an unlimited amount of surveys and responses, a wide range of question types, skip logic, completion estimates, branding capabilities, a survey scheduler, real-time reporting, and streamlined social media publishing, SoGo Survey reigns supreme. With their added polling feature, we can even use SoGo for quick email and social media polls, as well as within our focus groups, workshops, and forums. You can even import responses and aggregate data from mail surveys in with email responses. The well-designed user interface, training videos, and user guide make it easy to navigate the platform, but should you need personalized help, then do not hesitate to contact customer support as they respond impressively fast.

Nachteile

After using the platform for a year, I still do not have any complaints with the software. I only wish that I had a larger budget so that I could add on subusers and gain access to some of the more advanced reporting features.