AdvancedMD EHR

Vorteile

The best feature for me personally is the ability to work on my iPhone and iPad. I am extremely busy and not always able to sit at my desktop to work so this feature is crucial for me.

Nachteile

It was a bit difficult to learn how to customize templates the way I prefer but once you get the hang of it, it's fairly easy to work with.

Vorteile

AdvancedMD is very user friendly with all the bells and whistles.

Nachteile

No big cons come to mind. Apparently, I can not complete the survey without adding more characters to this box.

In Betracht gezogene Alternativen

Warum AdvancedMD EHR gewählt wurde

Gründe für den Wechsel zu AdvancedMD EHR

Vorteile

We decided on AdvancedMD when we were changing software because of the competitive price. It also had lots of the features we wanted.

-Mobile App
-Patient Portal
-Good analytic tools

These tools all work and help our practice. Love the scheduler too.

Our practice uses way less paper now that our patients can fill out forms on tablets.

We were also sold on its usability for podiatrists, but I think this program is best suited for MDs- just look at the name!

Nachteile

None of the preset podiatry templates are usable for our DPMs, which is too bad.

Some screens (scheduler) are super intuitive and clean, but other are clumsy and difficult to use (charge entry). I hope in further updates they can optimize the whole system.

As others have noted, the template creator is difficult to use, and they charge a lot to get training or custom templates made by experts.

We use them for RCM too, and that has been problematic at times. We were told during sales that it would only be a 1-2 hours of work per day for our office on billing and they would manage all denials and exclusions etc. This is only half true. They manage denials and exclusions by waiting forever to deal with them, or just sending them back to us if they don't know what to do. While they stay on top of the simple stuff like sending out claims and posting payments, we do most of the nitty gritty time consuming work. The Client Services team is responsive and you can always get someone on the phone quickly, but it can still take months to solve claims issues. They aren't the billing experts they claim to be, but it is still a useful service if you go into it with that expectation.

Vorteile

I like the fact that in many respects the system does what we need it to do, and has many features that reduce, if not eliminate paperwork.

Nachteile

The support. Horrendous, slow, and/or non-responses are common.

Vorteile

Customer service is top notch! They answer, the respond, they are kind and easy to understand.
Prescribing Rx was simple.
Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic.

Nachteile

Too bulky...if you are a small clinic, there are so many pieces of AdvancedMD that you never use and yet they cover your dashboard.
On the flip side of reporting, while they are attractive and easy to read, you have to pay for certain reporting features that are useful for daily functioning (or yearly review) in addition to what you pay monthly
COST! Because you can't necessarily remove the added features, it costs way more than a small clinic can justify paying.
Lastly, the overload on their servers caused a great deal of delay in uploading pages and moving between PM and EHR