eClinicalWorks is an integrated electronic health record (EHR) and practice management solution providing technology through every step of the patient care delivery process. Physician practices can access features include patient engagement, TeleVisits, customizable reminders, population health data, healthcare analytics, and custom messaging campaigns.
eCW software allows for structured data capture, trend analysis, and customizable documentation options to assist clinicians across multiple healthcare specialties. From the Patient Hub, a clinician can access all components of patient records including demographics, billing information, past and upcoming appointments, plus more medical practice details.
With eClinicalWorks EHR software Version 11, clinicians gain access to Eva, a virtual assistant that can help review patient records including information from the Progress Note tool, data flowsheets, and any account balances. V11 also includes features such as the Healow app, Messenger, a self-service patient portal, online appointment booking, plus more.
eCW's Healow app can track patient-recorded data from home monitoring devices that patients can wear/use and sync it directly with the healthcare provider's EHR system, keeping clinicians connected with real-time patient vital signs, activity, and progress.
eClinicalWorks can be used on a PC or Mac using a web browser, smartphone, or iPad.
Knott C. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 5.001-10.000 Mitarbeiter
This is a much less cumbersome software than that used in other offices.
I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.
The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.
Jason A. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 13-50 Mitarbeiter
It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.
ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.
There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.
Andrew N. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 13-50 Mitarbeiter
After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution.
The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.
As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.
Verifizierter Rezensent Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 5.001-10.000 Mitarbeiter
Fine experience, but think there are many other better EHRs out there. As a student of informatics as well, it seems so outdated and user experience is too click heavy, the downfall of EHRs!
The ability to choose and make templates is great, the auto populate features are helpful as well and copying and pasting into and out of charts is easy enough and saves time.
The EHR is not linked with Sorian/ Harvest or other document viewing so requires multiple passwords, multiple sign ins, and is not easy to view within the chart without printing and creating waste. There are also multiple ways to do tasks, which seems like it would be helpful, but is actually confusing when trying to teach or talk someone through using it if they do things differently.
Bryan R. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 51-200 Mitarbeiter
eclinicalworks has stayed ahead of the curve in features and vision on multi-platform EMR. They've stayed adaptable to changing interoperability environment. The clinician for very competitive costs can garnish high access to medical home model and progressive kiosk and outreach modalities.
Lots of clicks, lots of bugs, have to fight to get senior resources to get things corrected. Slow QA turn around for fixes. Lacks patient portal where you can exchange files. Silo development model increasing bug potential, though they finally decades later are looking at Usability so we're hopeful.