ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.
The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.
The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.
Jacqueline H. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
Overall I love Chirotouch and highly recommend it to anyone looking for a smooth and easy software system to connect the front and back of the office. I feel that low or high volume offices can use this as an asset with forecasting, monthly goals, and also the use of the customization it provides to practices. This program helped us achieve going full electronic in our office, connect and improve the patient treatment notes to billing in a much more time efficient way, also it gave my staff areas where they could get involved and come up with solutions to alerts and patient notes in the provider all in one section. I highly recommend this product.
I like the ease of the program, I feel it is very user friendly and easily you can teach yourself how to navigate through it. I think the billing process in accounting is also set up very well to understand where you are at in the process with claims. I also like the customization the program offers when it comes to visits, color coding, and how you can create the system to work best for whomever is logged into the program, so the different views of the schedule area are great.
My only complaint with this software is that the reports section could be tweaked, some of the answers that come up on the monthly stats report are not correct and we always have to count them by day specifically the New Patient numbers.
Dr. joseph D. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
We were moving from an EHR that was not working well for the clinic.
The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.
They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.
Melissa E. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
I think they offer a great product. CT makes training new hires so much easier. You know you are with a good company when the support staff is happy and helpful. That tells me CT cares about its staff and therefore they will care about our needs.
-I loved that communication from CT when there was going to be updates and what they are and how they will affect us.
-I love the Town Hall and frequent Webinars again offering great product knowledge and information.
- I love CT Community where you can go online and find all kinds of how to's and revisit previous Webinars and Town Halls.
-CT has the BESTEST SUPPORT STAFF who are patient and will do all they can to help you.
Yes there are occasional hiccups, but the response from CT to fix things and the great customer service make it easier to deal when problems arise.
Rena G. Mitarbeiteranzahl: 2-10 Mitarbeiter
It looks like it would be a great software with all of the features they offer, however they are lacking some basic things that are essential. If you want an added feature or changes to the software good luck, you have to type up a suggestion, submit it and hope your peers vote on it in large quantities.
They offer features but then don't have the ability to make them fully work. Example: They say you can use the software from 2 different office locations, we found out the hard way you cannot use the software at 2 different locations at the same time and scheduling for 2 different locations is impossible. Also, when you need pull a financial report you cannot separate the 2 different facilities, this is quite basic and vital to a practice with multiple locations. You can put in inventory to sell your supplements/products (seems like a nice feature) but you cannot pull a financial report per provider just on your inventory. Currently I'm having to manually add up every single inventory item on our monthly reports just to pay the Dr correctly. Bottom line for reports, they are just lacking all together. Not everyone pays their Dr's or therapists the same way thus making custom reports necessary.
Email/text msg reminders, they constantly stop working, since its a server based system we have to go into the server and manually restart this chirotouch feature. Also, you don't know they've stopped working until a patient doesn't show up, you call them and they tell you they never got our reminder (how embarrassing).
Every different section of the system is in the form of an App. Billing, patient file, claims, scheduling, the system laid out this way makes things too separated with having to click multiple times to accomplish 1 task.
They also up charge you for every single feature: text reminders, integration of clearinghouse, support, ehr, premium intakes forms, different apps, etc. It's extremely costly.
Reports, importing ERA's is timely, too many features without full function which makes them useless, up charge you for everything little feature
Keven H. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
It is extremely easy to document, bill and do accounting.
Once a month the software will stop working for many different reasons. To get assistance it is not free and will take an entire day. All of the issues are within the software, and they are not easy to fix.