Maestro

We are using to consolidate smaller groups in a trust for composite pricing, so some of our features may be curtailed. The EDI seems to work ok. It's "little" things like how EOI is processed on the back end or for now we cannot add new hires ourselves without emailing support. We also cannot trigger life events and employees cannot make address changes in self service....that kind of "little stuff" adds up to HR frustration. HR tells me the system is [email protected], EE's are ok with it.

Vorteile

Please keep in mind we are using in a trust product and some features may be curtailed....The employee interface is pretty fool proof although a little slow (too many clicks). However it is easy to explain to HR and easy to demo. Have not had any system downtime since i have used it about 6 months and 25+ clients.
Fairly easy to implement.

Nachteile

Please keep in mind we are using in a trust product and some features may be curtailed....The back end is a separate site that does not have many features such as custom reports and meaningful metrics. The canned reports provide information needed, but not in a useful format . And they don't include PCP ID's making it hard to use for carrier files. The customer support email is great but they use an 800# outsourced and they are completely useless.

Vorteile

It is a bilingual

Nachteile

Maestro is difficult to use and has seriously delayed response time to any administrative activities. It also provides little in the way of either facilitating estimating or the ongoing project management of a project.