Über Hiver
Hiver Preis
Hiver bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Hiver ist ab $ 15.00/Monat verfügbar.
Alternativen für Hiver
Hiver Erfahrungen
Funktionsbewertung
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Hiver has been a game changer our account management team!
Vorteile
Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!
Nachteile
I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.
In Betracht gezogene Alternativen
Zendesk SuiteGründe für den Wechsel zu Hiver
Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hiver the best budgeted email management tool!
We are able to work efficiently with our team members for the shared inboxes.
Vorteile
Workload distribution and easy access to the AI based analysis for the team.
Nachteile
Automated rules are not available in basic plans which feels sometimes a problem.
Antwort von Hiver
Hello Akash,
Thank you for the kind words. We are glad to know Hiver has made it easy and efficient for your team.
We will continue to design beneficial features for you and the team to make the most of them.
Ashmit | Marketing, Hiver
- Branche: Möbel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Product ok, but be prepared for whacky price changes (last one 60%+ increase)
It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot of pressure and have resorted to working out, looking at their existing customer base, what to change on their pricing plans to get the maximum return.
As email tools are a core part of any business, they know it's tricky to leave so they have you right where they want you.
Do yourself a favour and go to an alternative with much better features and who won't try and increase prices massively once you are with them for a while.
Vorteile
The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas.
Nachteile
They constantly change their plans and doing this means huge price changes.
I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans.
Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%?
No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.
- Branche: Pharmazeutika
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy implementation and roll out
Very good, have successfully implemented for customer support, and roll out went really well. For the small number of questions and issues that we had, customer support were very responsive and helpful, only one unresolved issue (mentioned above, sent items issue)
Vorteile
Integration into existing email platform
Nachteile
Sent items can't be sorted/separated from personal sent items (Hiver support looked at this for us, but could not suggest anything that would work to show items sent from support separatelyto those sent from personal email address)Also - Responses from customers are automatically assigned to the support operator who initially replied to them - it would be better to have this as an optional to either auto assign responses, or leave as unassigned (particularly useful when you have part time operators, and customers can't wait until they're back online)
Gründe für den Wechsel zu Hiver
Cost and integration with existing email platform- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Its very useful software
Very good experience
Vorteile
I am liking the most team Analytics, Ticket Assigning
Nachteile
Need to improve Automated mail assigning
Antwort von Hiver
Hello Vinay,
We are glad to get your feedback. And we hope to continue being beneficial to you and your team.
To highlight or discuss any concerns, please do not hesitate to contact us at [email protected].
Ashmit | Marketing, Hiver
