Blue Link is a cloud-based ERP, inventory management and accounting solution that caters to small and midsize businesses. The solution helps businesses handle the back-office needs as well as logistical and operational requirements. It can also be deployed on-premise.
A key feature of the solution is the ability to track lot numbers and expiration dates of their products important to those in the food/beverage service, pharmaceutical, chemicals, and medical and equipment supply industries.
Blue Link ERP has a accounting component that includes features for in-house payroll, multi-language, multi-location, and multi-currency functionalities. Standard accounting modules such as accounts payable, accounts receivable, job costing and return merchandise authorization are also built into the solution.
For tracking inventory, the software features core applications for order entry, purchasing and procurement, and inventory management.
Blue Link ERP is available on a monthly subscription whereas on-premises is an upfront investment. Support is offered via phone and email.
The most impressive part about BlueLink is not the software (more on that in a bit), but the people. When we did our due diligence in searching for a new accounting system, we narrowed our search down to three different providers. Each offered, for the most part, the same type of software and features that my company needed. What set BlueLink apart from the other two was the level of engagement we received from our initial phone call. We immediately felt at home and had not just the right software, but the right partner to grow our business. That partnership remains even stronger today.
As to the software, the ERP interface is perfect for our wholesale distribution company. From tracking inbound ocean containers to automated reporting, BlueLink saves us both time and money. One area that has really stood out for our organization is the level of customization we have been able to implement over the past 24 months that has really helped us streamline our operations. This level of customization would not be possible without the partnership we have been able to build over the past few years.
BlueLink's software interface at times feels somewhat dated and can create some challenges in navigation. Their periodic updates have addressed many of these issues and has helped with additional drill-down capabilities. Database managment with our SKU count can be somewhat cumbersome and we have worked with BlueLink to help address and improve.
Antwort: Blue Link Associates 17.5.2018
Thank you for this fantastic review, Michael. Our vision at Blue Link is to be the most valuable, important and trusted business partner in the eyes of our customers so we're beyond glad to hear that we have done just that. We have enjoyed getting to know you and your team over the years and hope to continue to our partnership for years to come!
As for our user interface, Furniture Classics will be upgraded to our latest version (V14) at the time of your next maintenance date in July. You'll find that the new user interface is a lot sleeker and smoother to operate on. We can't wait for you to try out all the new bells and whistles!
Blue Link's system is easy to use and very intuitive once you under it and the multitude of features. The new interface is visually appealing and allows for an even better experience. Blue Link's customer support staff are fantastic and are always available to help and guide anyone from our team through both high level issues and minor details. Highly recommend!
No system is perfect, but for a small-to-medium size business like ours, it's pretty close. I would make sure, when the time is right, to upgrade to the larger server storage available, as sometimes we find our data (always at the wrong time) eats up the basic storage package that comes with Blue Link
Antwort: Blue Link Associates 15.5.2018
Thank you so much for your kind words, Tal. We really appreciate you taking the time out of your busy schedule to share your experience and so glad to hear that you like our new user interface! We look forward to continuing to be a part of Oliberte's growth.
The reason we chose Blue Link is that we could customize lots of things that are specific to our business and operation. We also wanted a hosting option so we could get away from needing an in house server. Their staff (both tech support and sales) is very knowledgeable and I often turn to them for advice on how to manage aspects of my business.
As a hosted customer I wish my contract included some basic tech support and I would not have to pay for support hours for simple questions or small problems we may encounter from time to time.
Antwort: Blue Link Associates 17.5.2018
Thank you, Tahseen for your wonderful review. We're so fortunate to have a talented team to be able to customize features for our customers! It's important to us that all aspects of your business are implemented perfectly to help you remain competitive in the industry and we are glad you find our staff to be a great resource for your company. Thanks for being a great customer!
Tim C. Branche: Öl & Energie Mitarbeiteranzahl: 13-50 Mitarbeiter
The only real upside to this product for us is the ownership and staff. They are great to deal with and try their best to resolve our issues. However, the software just has too many shortcomings.
It is not user friendly, it is not intuitive, it lacks efficient functionality, for us it is quite slow and it as of yet it is not web based.
Antwort: Mark 4.6.2018
Hi Tim. We appreciate your honest feedback. I’m glad to hear you’ve had a good experience with our customer service as we really try to make an effort to get to know our customers and their unique needs. Blue Link ERP was built with the unique needs of distributors in mind, however we take your comments seriously and will keep them in mind as we continue to improve and develop our system. We’re only a phone call away if you have any other questions or concerns. Best, Mark Canes, Blue Link President.
Daniela I. Branche: Konsumgüter Mitarbeiteranzahl: 13-50 Mitarbeiter
We have been using BL for a number of years now. We have a quite integrated platform, connecting our inventory management, warehouse management, accounting, CRM, website platform, and EDI relationships. Working quite closely with the team at BL has been very enjoyable and progressive. BL has supported our business through new developments and custom coding as we have grown over the years.
All of our daily business activities are stored in once central place. We use multiple external services and they all work with BL. There has always been a team of people on BL side to help, support or customize any of our needs as we grow.
Remote Desktop connection allows us access to our system from anywhere in the world. Our data is stored on an external server, which keeps our business safe.
Visual appeal could be upgraded, and this update is coming soon according to BL.