Über InSync Healthcare Solutions

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions configured specifically to your practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes. Configurable to your practice’s unique workflows with custom dashboards, forms, templates, and assessments. Features include group therapy, lab integrations, state reporting, analytics, and tailored onsite or virtual implementation and training to enhance patient care, helps practices maintain compliance, and increase revenue and productivity. Cloud-based for access anywhere, at any time, from any computer, laptop or mobile device. InSync’s platform is flexible across a variety of medical specialties, including mental health, substance abuse, OB/GYN, physical and speech therapy, pediatrics and primary care practices. ONC certified. Spend more time with your patients, not your EHR.
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InSync Healthcare Solutions Software - 1 - Vorschau
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InSync Healthcare Solutions Software - 4 - Vorschau

InSync Healthcare Solutions Preis

InSync Healthcare Solutions bietet keine Gratisversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Preisinformationen:
Contact InSync for pricing information.
Kostenlose Version:
Nein
Kostenlose Testversion:
Nicht verfügbar

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InSync Healthcare Solutions Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4.4
Funktionalität
4.4
Bedienkomfort
4.3
Kundenbetreuung
4.7
5 reviews of 295 Alle Bewertungen anzeigen
Ashley H.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.6.2022

InSync Implementation - PPEC facilities

The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's submission/reconciliation process. I can't say enough positive things about the implementation process and the people involved. The systematic process was so efficient, and the team was incredible. The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's submission/reconciliation process. I can't say enough positive things about the implementation process and the people involved. The systematic process was so efficient, and the team was incredible. The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise annual survey the first day of each training! They managed to pivot, rearrange sessions, and get everyone trained. Our [SENSITIVE CONTENT] (AND trainer for our last two facilities), is our InSync hero. He has been with us every step of the way and there was not a question/issue we could throw at him that he couldn't handle.

Vorteile

InSync's implementation process is very structured and hands-on. The ease and ability to build our existing forms and processes into the InSync software was extremely helpful. Charting, claims processing, and patient communication is much more efficient.

Nachteile

We would love to see some options geared more towards PPEC facilities specifically. For instance, it would be beneficial to have eMar time schedules formatted for PPEC facility hours. The encounter process used to create claims for attendance each day is a little cumbersome. It would be more efficient to be able to create claims based on groups of patients rather than one at a time.

Ayisha C.
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 11.5.2022

One stop shop EMR

Our implementation guys, [SENSITIVE CONTENT]and [SENSITIVE CONTENT]were great. [SENSITIVE CONTENT]our trainer was absolutely incredible and support calls have been so good. They are really responsive. The appointment reminders contact was not a good experience, hard to get a meeting to get those fixed. Also the EDI contact was not helpful in resolving our enrollment issues. We made it through mostly on our own, but that was a very frustrating process compared to our old system.

Vorteile

All features in one system. Faxing, e-prescribing, PMP, billing, scheduling, ect. all in one. The ability to edit and create what we need. I love the ease of sending and receiving forms to patients, I love the fax integrated and able to save and upload so easily. I LOVE the to do option to coordinate between staff for medication issues and testing referrals. The med team is a big fan of the PMP inclusion. The front staff really likes the kiosk for patients who did not do paperwork prior to coming in. The patient portal is also so much better that we had before. We love the facesheet, it has become our new go to. The customizability of the dashboard. Assessment options already included that we can easily send out to patients and when they come back already scored. Ease of creating patient groups.

Nachteile

Billing not being current without the encounter closed. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Compatibility with IPads are such that makes them not a good match and that has been disappointing. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. Speed between screens. The time it took for me and a few admin people to implement this system. I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating.

In Betracht gezogene Alternativen

athenaOne

Warum InSync Healthcare Solutions gewählt wurde

The practice grew to a size and with different locations we needed a system that was all inclusive so I can manage easier. We were using MD toolbox for prescribing, FormDr. to send out patient forms, Therapy notes for billing and notes and such, and Metrofax to efax. So we needed to put everything under one.

Zuvor genutzte Software

TherapyNotes

Gründe für den Wechsel zu InSync Healthcare Solutions

Better for behavioral health. We needed to be able to have groups and the others had behavioral health but lacking some of those features like group and built in assessments.
Brittany E.
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
2
Bedienkomfort
1
Kundenbetreuung
0

2
Bewertet am 17.1.2020

Highly disappointed in this product; if on the fence, look elsewhere

I was initially excited about this new system because of the capabilities that it was said to provide (i.e., customization to meet the needs of the clinic, streamline communication between 2 locations, departments and therapists, ability to complete daily notes quickly and easily, ability to keep up with progress reports and due dates, simple and intuitive user experience). However, from the first day it was a complete nightmare, greatly contributing to my decision to leave the practice and seek employment elsevisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
This system caused me to spend countless extra hours working at home and at the clinic just to troubleshoot. My efficiency and quality as a therapist was compromised; More focus and time was needed to deal with inSync, leaving very little time to plan effective treatment sessions and give clients what they need. In turn, this created dissatisfied clients.

How could it be improved?: The only way this system could improve is to not exist. I not only lost income and time, but I also decided to leave a great company solely due to this software.

Vorteile

Implementation team was kind and helpful when on site.

Nachteile

1. The system was always freezing up causing me to lose paperwork. If it didn’t freeze, sometimes it would take 30+ minutes to load the next page or save when working on things like evaluations.
2. The user interface is very complex to navigate and learn. Requiring countless hours of unpaid work.
3. As a supervisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
4. Whenever there were updates, so many things would change, it was like learning the system all over again.
5. Patient files, names, contact info and important dates were very difficult to access causing many miscommunication between therapist and families. where.
6. Printed documentation was poorly formatted, further impacting my professional image as well as the clinic's

Kyle C.
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 5.3.2022

Great software, needs some minor improvements

The software just works. There are very few glitches and overall it is clearly engineered to be fast to use. The EHR part for providers and nurses/assistants is fantastic and much quicker than anything I've used outpatient before.

Vorteile

PM/billing integration is nearly seamless. Superbill items carry over to claims very easily. This will reduce the workload of our biller once we have fine tuned the system to our needs.

Nachteile

The front desk/check in process could use some refinement to make the process faster, and suggestions to do so have been submitted as "enhancement requests." It appears that they do add the enhancements over time.

In Betracht gezogene Alternativen

NextGen Office und athenaOne

Warum InSync Healthcare Solutions gewählt wurde

Amazing charts PM integration was pretty terrible even in their advertising. We did not use it. However, the EHR side is wrought with bugs and constant stoppages during all workflows made the system unstable and nearly unusable. We had to change at almost any cost after their last update.

Zuvor genutzte Software

Amazing Charts

Gründe für den Wechsel zu InSync Healthcare Solutions

Prior experience proved a poor go live with athena, plus it always felt slow and boggy. It forced the provider to do almost everything, which is inefficient. Prior experience with nextgen suggested a slow/boggy EHR experience. No knowledge of the PM side.
Michelle D.
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 15.10.2020

This application has the potential to be great with a massive overhaul

Overall, I believe this application has the potential to be really good though it needs a rather substantial overhaul to be fully brought into the 21st century. For an application that hasn’t been around a decade, some of the features are quite dated and there is zero transparency on suggestions for application modifications and seemingly zero quality control. I firmly believe that many of this platforms limitations is the result of skill (or lack thereof) of the developers as many much older EMRs have the basic functions that InSynch lacks.

Vorteile

You can add your own forms and documents. (Although said custom document seem to exist pretty much as stand alone documents. There is no way to inject otherwise populate data already within InSynch into said forms thereby requiring lots of manual typing of duplicative data).

Nachteile

This application has NO test environment. This means when you Go Live and as you continually onboard new staff, you will be playing around in your live system. This matters because there is no way to delete anything in this platform, not even as an administrator.
The application is exceptionally slow. There is no global autosave feature which means that there is a huge possibility of loosing data. Pages take a long time loading.
The calendar needs a massive overhaul as it is very dated and rather limited. Providers cannot individually set their availability. Availability is limited to the agency hours and no appointments can be set outside of this without resorting to all sort of antics.
Client documents must be added one at a time. Actually, very little can be completed in this application in bulk, which is very frustrating and time consuming. Moreover, you cannot download a clients entire chart at once. Each document must be downloaded one at at time which is unnecessarily laborious.

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