Keap


Keap Logo

 

1070 Bewertungen (4/5)
 
Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences. Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts. The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more.  Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs.
 

Keap - Template editor
 
  • Keap - Template editor
    Template editor
  • Keap - Contact record
    Contact record
  • Keap - Campaigns
    Campaigns
Unterstützte Betriebssysteme:
Mac OS, Webbrowser (OS-agnostisch)

1070 Bewertungen über Keap

 

Melissa C. Branche: Marketing & Werbung Anzahl der Mitarbeiter:  51-200 Mitarbeiter Mitarbeiteranzahl:  51-200 Mitarbeiter

5.11.2019

5.11.2019

Quelle der Bewertung: Capterra

A great tool for more advanced small business marketing automation

Übersetzen auf: Deutsch
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I've used Infusionsoft twice to accomplish marketing automation that Hubspot didn't handle well.

Vorteile

Infusionsoft is a great tool for small businesses that need to kick it up a notch with their marketing automation. It offers an easy to use visual workflow builder and although the learning curve is a bit steep, once users get the principles, the customization is a great trade off.

Nachteile

Infusionsoft does have its quirks and the learning curve can be steep for those who are not technical or logical. Recommend working with a partner to get past this challenge.

Übersetzen auf: Deutsch

Antwort: Keap 21.1.2020

Melissa,
Thank you so much for the high marks. So glad to hear the power of the product is beneficial to you and your business!

Crystal Y. Branche: Think-Tanks Anzahl der Mitarbeiter:  Selbstständig Mitarbeiteranzahl:  Selbstständig

18.5.2019

18.5.2019

Quelle der Bewertung: Capterra

Porsche of CRM's

Übersetzen auf: Deutsch
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They've been super supportive and helpful. Whenever I've had problems understanding anything, even when my mother passed on, they were very allowing and there for me. The people in chat and in customer support are always always patient, knowledgeable and friendly. I talk with them often! I can't say enough how helpful they are.

Vorteile

I wish I knew how to use all of it. There's always a new function that it can do to save me time. Since I don't have a team, Keap is like my own secretary, streamlining functions.

Nachteile

It takes so long to set up. The look of emails is very flat and uninteresting. Word processing in the individual letters I send out takes forever. It's definitely not a great place to write letters.

Anthony H. Branche: Internet Anzahl der Mitarbeiter:  51-200 Mitarbeiter Mitarbeiteranzahl:  51-200 Mitarbeiter

25.10.2020

25.10.2020

Quelle der Bewertung: Capterra

Perfect CRM for small businesses!

Übersetzen auf: Deutsch
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Vorteile

Keap improves organization, increases productivity and delivers to your customers every step of the way with easy client database software. Eliminate the spreadsheet with Keap's customer management system. I love that all your customer activities and communications are gathered in one place. I also like the ease of use. It's hard enough to deal with the complex marketing challenges business owners face, but simple enough that you can train your staff to use this software in a matter of days. A software that I am generally satisfied with.

Nachteile

I haven't had any negative experiences so far.

Suzanne D. Branche: Marketing & Werbung

24.5.2016

24.5.2016

Quelle der Bewertung

Great for eCommerce... Unfortunately, our sites are not eCommerce

Übersetzen auf: Deutsch
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Vorteile

InfusionSoft was great at first and exciting to learn the platform and start building campaigns. The campaign builder is by far the best part as it is very easy to understand and super easy to visualize your campaign the way it maps out. The elements, processes, communications, etc. are all on a grid map with arrows connecting and directing contacts where to go based on criteria, tags, and triggers you define and set. Once your developers connect everything you need, it is fun to create campaigns.

Nachteile

Two problems: the CRM is subpar and some integration connections are not ideal. In terms of CRM, there are a lot of preloaded fields as you could expect. The problem is that if there are fields you do not need or use for your business, you're stuck looking at them no matter what. You can create and add up to 100 new custom fields and define the type of field they are, but you cannot remove or even hide existing fields or tabs. Also, we used ScheduleOnce to connect to schedule leads who interacted with our site by filling out a form. Sometimes ScheduleOnce would update their system and cause problems with InfusionSoft and vice versa. Support from IS was quick to address and fix this when it was on their end though.

Empfehlung für andere Nutzer

InfusionSoft is definitely fit for eCommerce businesses as it has a lot of tools built around this. Unfortunately, we are not an eCommerce business so this was not applicable to us. In this case, we needed better CRM and sales pipeline capabilities based on a manual sales process involving phone sales. InfusionSoft is overpriced for how it fits our needs.

April K. Branche: Rechtsberatung Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

29.9.2020

29.9.2020

Quelle der Bewertung: Capterra

I like the product

Übersetzen auf: Deutsch
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Funktionalität

 

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Preis-Leistungs-Verhältnis

 

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I am happy with my overall experience. I would not actively seek out different software.

Vorteile

I like how easy it is to use.
I like that you can change the dashboard and main screen to show only the information you want to see

Nachteile

I would like to be able to save attacents to client name/file.
I would like for it to be able to save my emails automatically.