Support the entire candidate experience from start to finish with an end-to-end enterprise recruitment technology platform. iCIMS offers best-in-class recruiting products for your hiring life cycle, available as part of one unified talent acquisition platform, as part of a suite, or as individual products. By engaging passive talent and nurturing prospects, our Recruitment Marketing Suite empowers you to source and proactively fill talent pipelines better than your competition, while giving your candidates personalized career site experiences. Our Advanced Communications Suite transforms you into an employer of choice thanks to modern communication via text, chatbot, and social media messaging, so your organization is always top of mind for candidates. Our award-winning Hiring Suite offers an industry-leading candidate experience from a mobile-friendly application process, to receiving a professional offer, to getting pre-boarding for day one on the job, all while reducing cost and time-to-hire. iCIMS’ robust integration capabilities provide a seamless, yet powerful extension to your core HR systems – centralizing complex talent acquisition data and transferring it as one unified story to all of your applications.
Suzette D. Branche: Freizeit, Reisen & Tourismus Mitarbeiteranzahl: 501-1.000 Mitarbeiter
ICIMS has allowed us to address the separate needs of our Corporate hiring vs our Agent/Call-Center hiring through custom fields, custom reporting and custom dashboards. We have been able to integrate the various tools we need (Assessment, I9, Background check, etc) to reduce manual entry into diverse areas. When we do run into situations where we find a snag in the workflow, digging into it and talking it through, we have been able to find a solution within the platform either directly with a feature we missed (at implementation or a release since) or by adding customization to fields and workflow.
The software is highly customizable with the potential for a sizable (but ultimately limited) number of custom fields and even tabs for data above and beyond the core system. It has strong user group management for good control of access and even process, as dashboards/reporting is also tied per user group. Support is responsive with most of the support agents I've worked with knowing the answer or at least knowing enough to say 'I don't know, let me research and get back to you' and they have followed up without prompting. The reporting system is robust, if not intuitive to learn. Bi-directional email tracks back email conversations for audit trails. There is a strong user community fostered by ICIMS, including an Ideas forum where votes by the community on desired features can be tracked for potential implementation. Implementation of the recent and optional TextRecruit has added further ease of communicating with our candidates. New features are added regularly, though this takes some staying on top of to evaluate implementation and keep current.
Customized reporting is limited to full licenses, including something as simple as a date range change. They have some ability to make the dates relational to work around this (Today, yesterday, before today, this week, last week, this month, last month and so on), but it is imperfect. It would also be great to have added comparison reporting such as this year vs last year on a single dashboard graph. Reporting is complex to learn (but powerful once you get it).
Bi-directional email coding can cause email from us to the candidate to be direct at their end to SPAM which delays potential candidate interviews and prompts follow up inquiries from candidates already emailed that they were not selected to move forward.
The overwhelming flexibility means you need to both keep poking at pain points until you find the right solution for your organization and to stay on top of new release information to keep new features implemented where they make sense to your organization.
Antwort: iCIMS 30.4.2019
Thank you so much for your positive feedback and for taking the time to post this review!
Shreshthi M. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
Icims has helped in streamlining the talent management process. It is easy to run reports on census data, OSHA and EEO reporting.
Easy to create job requisitions, post jobs on various job sites and manage candidates who apply. The application can also be customized to add to remove screening questions.
It is a good talent management software but does not have other HR modules. There has to be a feed with other systems. The transfer of information takes up to a day to be available and it is not immediate. Many HR systems manage end to end HR functions.
Verifizierter Rezensent Branche: Verteidigung & Raumfahrt Mitarbeiteranzahl: 51-200 Mitarbeiter
Great to get candidates organized and communicate with them through email. We ended up switching to an alternative after several years due to cost.
Ease of use and the dashboards were nice to keep track of applicants in our pipeline. Lots of functionality to support Defense and contracting companies.
Lots of features require additional spend. It is quite costly and not as affordable for small or medium sized companies.
Tina S. Branche: Maschinenbau oder Wirtschaftsingenieurwesen Mitarbeiteranzahl: 201-500 Mitarbeiter
There are a lot of ATS systems out there. Look for a good one that can grow with your company. ICIMS charges for everv new technology they put out there, social media, website upgrades. They bank on you being captive since it is difficult to migrate to a new system.
ICIMS is a very robust system and has alot of capabilities, add-ons and overall functionality. It is highly configurable and allows you to add custom fields. There is a reporting feature that allows you to select specific report data and save the report for future. Additionally, libraries will store your requisitions, and other position information for easy reference through foldering capabilities. Tracks email communication through your outlook system, to capture both sides of the email conversation. Additionally, they have a lot of pre-recorded training and webinars to get to learn the system.
They didn't have a direct feed through Indeed and our positions were picked up randomly and after several days. Additionally, requisitions are difficult to post, show up with multiple fonts (even after various attempts at editing, which is a poor representation of your company.) ICIMS is very difficult for EEO/AAP reporting. Our standard reports didn't work well for this at all. Customer service is very hit or miss, some are really great, and others don't know the system at all. Account representatives are the same way, we just left them, due to their lack of interest to help us update the system set up after 10 years of use. There are alot of custom programming required to implement changes, and they didn't implement updates with the new DOL requirements. We had to ask for the new EEO forms for VEVVRA and Disability reporting requirements.
Cedric G. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 51-200 Mitarbeiter
We implemented iCims with a client who had a great experience with the ATS. The company was bought out and is now transitioning to a new system but mining data and migrating it over was easy with the support iCims offers.
iCims has all the bells and whistles of the best ATS on the market. It's also very easy to use and highly candidate-centric.
The iCims staff is also flexible, very helpful and eager to make sure your experience with the product is a successful one.
iCims is pricey but you get what you pay for and iCims offers a lot. Other than this I can't really complain.