Über Lightspeed Retail

Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory management, retail store management, cash drawer control, payment processing, purchase order management, customer profile access, accounting software integration and integration with POS hardware such as barcode scanner or receipt printer tools. Lightspeed offers a fully integrated, eCommerce platform that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data. The retail POS system offers multi-store capabilities such as inventory sync across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. The retail POS solution offers inventory management tools which enable users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system. Lightspeed Retail also offers some customer service features such as profiles, sales history logs, and customer insights. Lightspeed software is available on a monthly subscription and offers free, personalized onboarding and 24/7 support. The Lightspeed Retail POS iPad app enables businesses to create an iPad POS system within their retail store to process payments, perform returns, accept gift card payments, apply discounts and more, and it can also be used in offline mode.
Lightspeed omnichannel
Lightspeed accounting
Lightspeed omnichannel
Lightspeed eCommerce
Lightspeed omnichannel
Videos zu Lightspeed Retail
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Lightspeed Retail Preis

Lightspeed Retail bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Lightspeed Retail ist ab 69,00 $/Monat verfügbar.

Startpreis:
69,00 $/Monat
Preisinformationen:
Lightspeed Retail (Prices are in USD based on an annual plan, on a per store basis.) Basic: $69/month Retail POS, payments (free terminal included) Starter: $99/month Retail POS, payments (free terminal included), eCommerce Standard: $119/month Retail POS, payments (free terminal included), eCommerce, accounting Advanced: $169/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty Pro: $229/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty, analytics
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Lightspeed Retail Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4,5
Kundenbetreuung
4
5 bewertungen über 779 Alle Bewertungen anzeigen
Steve J.
  • Branche: Einzelhandel
  • Untern. Größe: 2-10 Mitarbeiter
  • Verwendet: Täglich für Mehr als 2 Jahre
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.1.2021

A great all-inclusive system

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Vorteile

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Nachteile

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Verifizierter Rezensent
  • Branche: Telekommunikation
  • Untern. Größe: 501-1.000 Mitarbeiter
  • Verwendet: Täglich für Mehr als 1 Jahr
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 7.1.2021

The Point of Sale solution

Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Vorteile

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Nachteile

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Todd D.
  • Branche: Möbel
  • Untern. Größe: 2-10 Mitarbeiter
  • Verwendet: Täglich für 6-12 Monate
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 19.2.2021

Good Product

The overall experience has been excellent. I am most impressed with the support I have received from Lightspeed. Phone in wait times have been very reasonable at this point. When I have spoken to a tech they have been excellent in understanding my question and providing a solution.... at times working outside the box to create the best result with the conditions present.

Vorteile

The start up process was easy to follow along. Great tutorial videos and resources to answer the basic questions. Was easy to set up the codes, pricing and inventory organization.

Nachteile

There was some frustration using matrix's and understanding assemblies. Each business is different obviously... the use of matrix was great at the start but becomes limiting later on for integration to the webstore. Assemblies are cumbersome for automatic ordering.

Josh B.
  • Branche: Einzelhandel
  • Untern. Größe: 11-50 Mitarbeiter
  • Verwendet: Weitere für 1-5 Monate
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 9.3.2021

The Absolute Worst

We’ve been in business for 5 years now (and been in the small business world for another 15). Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier. And it’s not even close. I honestly don’t even know where to start. From the over promising and under delivering on the actual integration and battling back and forth for over a month on trying to get the setup right to deciding to break our contract based on all their broken promises and waiting over a month to have someone call and talk to me about what my cancel/return options were on our existing contract. I/we are the most mellow and chill people and company on the face of the planet and I have shaked with anger 3-4 times over this whole process.

As I’m writing this I’m having the sales rep (who has promised me for 27 days that a manager would call to discuss my frustrations and give me options for officially canceling our contract) is emailing me and telling me to wait 1 more day. Which he has now said 5 days in a row. I just need to talk to someone besides him, a manager, a tier higher, anybody. I’m not even expecting to get a working resolution with who I talk to. I just can’t even start with the baseline of talking to someone other than my sales rep and at day 27, I’m tired of waiting. Thus this review.

Vorteile

Nothing
In theory, the reporting
In theory, the inventory management

Nachteile

Over promised
Under delivered
Zero communication

Antwort von Lightspeed

Hi Josh,

Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied.

We see that our Customer Success team have already reached out, they will continue working with you to address your concerns.

Thank you,

Lightspeed POS

Beantwortet am 26.3.2021
Andrew D.
  • Branche: Bekleidung & Mode
  • Untern. Größe: 11-50 Mitarbeiter
  • Verwendet: Täglich für Mehr als 1 Jahr
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 28.12.2020

Packs some punch among the punchless

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

Vorteile

Customer Support is included and accessible
Intuitive
Useful for heavy amounts of inventory
Cloud Based
Accessible via multiple operating systems
Integrated with Cayan for seamless transition from my previous POS
Has extensions that enable enhanced reporting, loyalty and ecommerce integration
Updates are included

Nachteile

Frequently Buggy
UX issues at times
E-commerce integration is through third party
Advanced Reporting is an additional cost and is still poorly designed and buggy
Long waits for Customer Support
Widespread Outages do Occur

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