Microsoft Dynamics 365


Microsoft Dynamics 365 Logo

 

3960 Bewertungen (4,5/5)
 
Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales, and manage operations using enterprise-ready business apps from the cloud. The system’s business apps, ranging from sales & customer service to financials and operations, are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a complete software solution. Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone; the apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished. Seamless integration with Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications minimizes double-entry and saves time. The system is designed for collaboration; users can interact in Yammer, quickly add colleagues to projects and meetings, and view where others are working on documents in real-time.
 

Microsoft Dynamics 365 - Business performance
 
  • Microsoft Dynamics 365 - Business performance
    Business performance
  • Microsoft Dynamics 365 - Sales dashboard
    Sales dashboard
  • Microsoft Dynamics 365 - Desktop & mobile view
    Desktop & mobile view
  • Microsoft Dynamics 365 - Relationship insights
    Relationship insights
  • Microsoft Dynamics 365 - Seller marketing portal
    Seller marketing portal
  • Microsoft Dynamics 365 - CRM across devices
    CRM across devices
  • Microsoft Dynamics 365 - Embedded social data
    Embedded social data
  • Microsoft Dynamics 365 - Social sentiment and engagement
    Social sentiment and engagement
  • Microsoft Dynamics 365 - Call center productivity
    Call center productivity
  • Microsoft Dynamics 365 - Sales dashboard
    Sales dashboard
Unterstützte Betriebssysteme:
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Webbrowser (OS-agnostisch), Windows 2000, Window 8, Windows 10

3960 Bewertungen über Microsoft Dynamics 365

 

Ty C. Branche: Papier & forstwirtschaftliche Erzeugnisse Anzahl der Mitarbeiter:  10.000+ Mitarbeiter Mitarbeiteranzahl:  10.000+ Mitarbeiter

15.11.2019

15.11.2019

Quelle der Bewertung: Capterra

Dynamics in a league of it's own

Übersetzen auf: Deutsch
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I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Vorteile

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Nachteile

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Sandile N. Branche: Informationstechnologie & -dienste Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

22.10.2020

22.10.2020

Quelle der Bewertung: Capterra

Microsoft : The Dynamics 365 review

Übersetzen auf: Deutsch
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Microsoft Dynamics 265 is on a league of it own.

Vorteile

I have utilized this product for more than a half year now and over those months I have seen it develop and improve at an astounding rate. With the presentation of Flow/Power Automate and Canvas Apps the capacities of this business application stack are unrivaled. You are genuinely just restricted by your own creative mind. Microsoft gives extraordinary record the board assets that will help keep you on the bleeding edge. From a value point of view, Dynamics is serious. What you escape the case can't be moved by any contender to be specific, Salesforce. You will spend a fortune to get a similar utility from a Salesforce execution. Salesforce and contenders likewise don't have anything like Azure. Having the entirety of your business application biological system under such an umbrella is staggeringly amazing.

Nachteile

With the online adaptation, we have run into hardly any issues, however we do sporadically run into moderate execution. This isn't frequently, however when it happens (slow page revives, particularly in the planning instrument) it very well may be agonizing for our clients. Working out the usefulness can be fairly convoluted when planning custom highlights and furthermore following security and jobs adopts a deliberate strategy to check security of information and protection.

Matthew R. Branche: Öl & Energie Anzahl der Mitarbeiter:  201-500 Mitarbeiter Mitarbeiteranzahl:  201-500 Mitarbeiter

9.3.2018

9.3.2018

Quelle der Bewertung

Unresponsive, unintuitive, bug-riddled

Übersetzen auf: Deutsch
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I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved.

Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Vorteile

It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Nachteile

The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window

Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot

Drop-down menus are not generated automatically

Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data.

Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day)

The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently)

But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree.

Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE?

This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

Brian K. Branche: Telekommunikation Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

2.11.2020

2.11.2020

Quelle der Bewertung: Capterra

Microsoft: Dynamics 365 in a league of it's own; A great suite of products

Übersetzen auf: Deutsch
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Vorteile

Elements 365 accompanies a full cluster of highlights and usefulness that permits following of customers, interchanges, possibilities, openings, and the full connection with your contacts. It's mix with standpoint and capacity to be hand crafted as far as fields and perspectives gives it a possibility to include and cover all your organization's needs.

Nachteile

With the online transformation, we have run into scarcely any issues, anyway we do inconsistently run into moderate execution. This isn't often, anyway when it occurs (slow page restores, especially in the arranging instrument) it might be anguishing for our customers. Working out the value can be genuinely tangled when arranging custom features and besides following security and occupations receives an intentional methodology to check security of data and insurance.

Timothy J. Branche: Krankenhausversorgung & Gesundheitswesen Anzahl der Mitarbeiter:  201-500 Mitarbeiter Mitarbeiteranzahl:  201-500 Mitarbeiter

1.2.2020

1.2.2020

Quelle der Bewertung: Capterra

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

Übersetzen auf: Deutsch
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I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Vorteile

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Nachteile

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.