3.8
Gesamtbewertung
Bewertungen

3.8
Gesamtbewertung
Bewertungen

Über SugarCRM

CRM SOLUTION SUITE Die beliebteste CRM-Plattform der Welt SugarCRM hat alles, was Sie benötigen, um mehr Leads zu generieren, mehr Verkaufschancen zu gewinnen, und Kunden langfristig zu binden. Verkaufszyklus beschleunigen und Erfolgsquote erhöhen Automatisieren und optimieren Sie Ihre Vertriebsprozesse, managen Sie Ihre Pipeline, interagieren Sie erfolgreich mit Ihren Kunden und beschleunigen Sie den Verkaufszyklus. Top Funktionen - Advanced Workflow für die leichte Verwaltung deiner Unternehmensprozesse - Mobile App für unterwegs - Einfache Zusammenarbeit mit dem Activity Stream Auszeichnungen 2022 – G2 Award '22: Leader in CRM Software 2021 – Nucleus Research: "Hot companies to watch" 2021 – G2 Award '21: Leader in CRM for Enterprise and Mid-Market ...
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SugarCRM Preis

SugarCRM bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von SugarCRM ist ab $ 49.00/Monat verfügbar.

Startpreis:
$ 49.00/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für SugarCRM

SugarCRM Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3.8
Funktionalität
3.8
Bedienkomfort
3.6
Kundenbetreuung
3.7
Victoria
Victoria
  • Branche: Öl & Energie
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
2
Kundenbetreuung
0

5
Bewertet am 12.2.2019

Excellent Community CRM

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Vorteile

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Nachteile

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Orianne
Orianne
  • Branche: Telekommunikation
  • Unternehmensgröße: 10’000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 13.8.2022

Most powerful and easy-to-use CRM to support all corporate sales and marketing activities

With SugarCRM, I keep track of new campaigns (account management), I am regularly reminded that I have performance discussions with my customers and I can switch to the corresponding customer account to find all the important data and get in touch with the customer. In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects. In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts. All in all, I can only say that it is a super complete CRM solution.

Vorteile

What I like most are the synergy effects of the use of the tool by our large sales teams spread over several locations (in Spain and abroad) and our various marketing teams. We combine all customer contact points in an extremely flexible way across all departments. This simplifies our internal communication and knowledge exchange among ourselves, as well as communication with customers. The interface can be used very intuitively for an extensive CRM system thanks to its focus on a single clear navigation bar. In addition, the tool can be linked very flexibly with other systems via APIs, such as SAP, various campaign management tools, and much more.

Nachteile

It isn't easy to become familiar with all the relevant interface features in a short time to take full advantage of these synergies. Here, you must explore using patience and occasionally, trial and error. However, you will certainly behave similarly to other enterprise-level CRM solutions.

In Betracht gezogene Alternativen

HubSpot CRM

Warum SugarCRM gewählt wurde

Sugar offers all the basic functions of a CRM. It can cover all needs for any type and size of the company. We were able to use it mainly to organize customer contacts.

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu SugarCRM

Sugar helps us in customer management. With SugarCRM, we have been able to offer our customers our other products in a better and more efficient way. It's ideal for selling more than just the core service. It's very easy to anticipate what the customer might want.
Josh
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
2
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 16.3.2017

SugarCRM Review - Walz Scale

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Vorteile

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Nachteile

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

Bohumil
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 501–1’000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 2.4.2024

Cost-effective CRM

Vorteile

Great forecasting tool and I really liked the contact & account management tools

Nachteile

Third-party integrations are only available in the advanced plans.

Casey
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 1.7.2023

Round the clock support

Vorteile

First of all SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI both thoroughly impressed me. I liked the integration with marketing.Dashlets are great organizers and lists are adjustable by filters. SugarCRM is customizable on many fronts.

Nachteile

I don't like how much we're paying for Sugar CRM. I don't like the learning curve that comes with it, it's hard even with great support. To me it doesn't look like enough care was taken to make a user friendly interface.Permissions for the entire team proved to be one of the worst tasks next to getting contacts imported which I had to do manually.

In Betracht gezogene Alternativen

HubSpot CRM

Warum SugarCRM gewählt wurde

SugarCRM offers such a great set of features.

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