AbacusLaw is case automation software designed explicitly for law firms. The system works as a complete practice management solution that helps in managing workflows including time tracking, billing, and accounting operations. AbacusLaw is available as a cloud-based or an on-premise solution.
Its features include court date calculator and rule-based calendaring, role-based data security controls, time tracking, document automation, email management and more. A mobile app and a secure client portal are also available to facilitate communications. The solution enables users to automate deadline tracking through the use of rules based calendars and helps in client intake and relationship management specific to different areas of law (PI, family, estate planning, civil litigation, etc.)
It also centralizes documents, emails, and notes which are associated with matters and contacts and handles document assembly to produce signature-ready forms. AbacusLaw features an accounting module that integrates billing, timekeeping and reporting into a single solution and is capable of handling trust accounts, performing account reconciliations, and managing expenses. The solution has a legal calendar management system that helps users automatically manage appointments, tasks and deadlines.
Support is available via phone, online and email.
Tera M. Branche: Rechtsberatung Mitarbeiteranzahl: 51-200 Mitarbeiter
This program has been very user friendly. Info is easy to add or delete from a file in this program. It keeps issues very organized. Tabs can be customized to your firm.
This software allows us to keep our client's files organized. We can tailor this program to what we need in our client's files based on what out firm does, and/or what type of case it is. We can keep up with our calendars and everyone can log in from wherever they are and see the daily organizer for all or individuals. It allows us to keep notes in files, monitors for conflicts, and is very useful for setting ticklers to use as reminders. I find it very useful that it keeps up with all the players and their info under "linked names". Also keeps up w/ events, docs, & emails in one place.
If things are moved on the main drive, it breaks the links in abacus and they are no longer able to be found or traced if whomever moves the doc or breaks the link doesn't make a new one at that time.
Carol B. Branche: Anwaltskanzlei Mitarbeiteranzahl: 2-10 Mitarbeiter
I keep the firm-wide calendar. I am the only one in the office who uses Abacus. It's easy to use for my purposes.
I have issues with the license. We have and have always had only one license for the software. I am the only person in our office who uses the program. Whenever we change computers or systems there is always an issue with getting Abacus to work again because of the license. We are changing systems and will be eliminating our server and users are now working from their desktops. This created a problem when Abacus was moved to my desktop. Now that Abacus has been moved to my desktop this is again creating a problem because suddenly with the Covid-19 virus we are all working from home and while I can log in remotely, I cannot run programs through my desktop. So now our IT company will again have to move Abacus back to the server and contact Abacus to get the licensing issue straightened out. I cannot physically to to my office and therefore can't print out a calendar for the firm or edit or add docketed dates until this is done. This is frustrating. We have one license, I am the only one who uses Abacus and it's always time-consuming when this happens.
Schawnne K. Branche: Rechtsberatung Mitarbeiteranzahl: 2-10 Mitarbeiter
Our intention was to keep our law project as paperless as we could and AbacusLaw plays a big part in allowing us to achieve this goal.
What I like most about AbacusLaw is how user-friendly it is and how we were able to use it to keep the project organized on a daily basis. It is a complete package.
I think I liked everything about AbacusLaw. I cannot think of any problem that I had with the software.
Antwort: AbacusNext 28.1.2020
Thank you so much for your thoughtful review, Schawnne. We're glad AbacusLaw has helped your organization meet its goal of going paperless, and that you've found the product easy to use.
We appreciate you sharing your experience with us and the Capterra community!
All the best,
The team at AbacusNext
Norm K. Branche: Anwaltskanzlei Mitarbeiteranzahl: 2-10 Mitarbeiter
Three of four years ago, I would have given five stars on all categories. Things have changed. In addition, the new owners increased annual license fees 40% last year.
It is a comprehensive software product for a law office, with case management, document management and billing. Our firm has been using it for 12 years.
The original founder of Abacus had very high standards. Tech support was very good. You could always connect quickly with a knowledgeable tech support specialist. In addition, for the first 7 or 8 years we used it, it was virtually bullet proof. It rarely, if ever, had a crash or issue of any kind. In more recent versions, you started to see more crashes or technical problems. But, at least the support was good when needed. The founder sold the company a couple of years ago. They acquired Amicus, several other products and most recently HotDocs. The quality of their tech support has significantly deteriorated. For example, we had a crash using the billing component, with a window that popped up with an error code this morning at roughly 9:00 a.m. Called tech support, was on hold for ten minutes, then prompted to leave a message. Left message at 9:10 a.m. this morning. In fact, both I and the user of the workstation left messages. It is 3:15 p.m. and Abacus has not called back.
Carmen R. Branche: Anwaltskanzlei Mitarbeiteranzahl: 2-10 Mitarbeiter
Overall it has the potential to meet all of our needs.
It is inclusive to different areas of law.
Personal Injury. We need a system that is easier to customize and it is actually pertinent to Fl Personal Injury pre-suit cases.