Acuity Scheduling ist eine cloudbasierte Softwarelösung für die Terminplanung, mit der Unternehmer ihre Termine online verwalten können. Das Produkt ist auf die Bedürfnisse von kleinen und mittleren Unternehmen sowie einzelnen Fachkräften ausgerichtet.
Mit Acuity Scheduling können Nutzer Terminbuchungen automatisieren, indem sie eine Echtzeitansicht ihrer eigenen verfügbaren Zeit anbieten. Die Lösung kann Kalender automatisch nach den Zeitzonen der Nutzer synchronisieren und regelmäßige Warnungen und Erinnerungen an die Nutzer zu ihren Terminplänen senden.
Die Zeitplanungsfunktionen von Acuity Scheduling umfassen anpassbare Aufnahmeformulare, einbettbare Kalender, die Synchronisierung von Anwendungskalendern von Dritten und die Gruppenplanung für Workshops.
Acuity Scheduling eignet sich für Dienstleistungsunternehmen wie Schulungs- und Nachhilfezentren, Coaching und Beratung, Foto- und Videoproduktionsunternehmen, Fitnessstudios, Salons und Spa-Zentren sowie Gesundheits- und Zahnkliniken. Die Lösung bietet ein kostenloses Basismodul und ist als monatliches Abonnement verfügbar. Das Produkt bietet APIs und lässt sich in Anwendungen von Drittanbietern wie QuickBooks, FreshBooks, Mailchimp, Google Analytics und WordPress integrieren.
Rashidat O. Branche: Einzel- & Familiendienstleistungen Mitarbeiteranzahl: Selbstständig
I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.
I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations.
I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking.
There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it.
Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!
I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.
Kevin T. Branche: Verbraucherdienste Mitarbeiteranzahl: Selbstständig
It’s been wonderful! Fast, easy and happy to help at whatever the level you need assistant.
While I didn’t have a need for the Hippa compliance feature, everything else was such a time and headache saver. I’m an independent hair stylist so I found the mobile to be invaluable because I didn’t have a receptionist. My clients had minimal “clicks” to schedule an appointment online. One invaluable feature I have yet to see with any other booking system is the ability to create new client forms. You would easily create a form with sections / questions that are important to you. You can choose them to be optional or mandatory in order for the new client to self schedule their first appointment. For me I required the new client to include a photo of their current hair and their inspiration hair. This was a game changer and helped with preparation and answers to many questions. Tons of other options too!
Realistically, I have found that it could be helpful to have the ability for another co-workers to schedule an appointment on my behalf without having to upgrade to the next package.
Mike S. Branche: Verbraucherdienste Mitarbeiteranzahl: 2-10 Mitarbeiter
The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.
The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.
Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here
Kristina K. Branche: Professionelles Training & Coaching Mitarbeiteranzahl: Selbstständig
I was having issues trying to find an online scheduling software that allowed me to play with it until I got used to it. After trying multiple and all of them missing simple and key features (such as more than one appointment type) I had a friend recommdn Acuity Scheduling and I was excited from the start! I am only waiting until I have more clients coming in to use the software and will be transferring over to paid plans immediately!
I love how easy it was to create everything I needed. Although I am only using the free version, for now, it has almost everything that I want in it and it has been amazing playing around with it. I am also able to use the software to test some of my appointments and it's so easy to edit every appointment type and intake form!
There is nothing I don't like about this. I have no experience with the paid plans or customer service yet, but from what I've heard from the person who recommended it, there is nothing to complain there either and the prices seem more than reasonable to me for what is advertised.
Tanesha F. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: Selbstständig
This platform offers the support for this new initiative along with providing additional areas of opportunity for future endeavors. I’m now able to seamlessly track class packages, Students can now see how many spots are remaining for each class, Confirmation emails for all purchases, my students can Reserve classes at their leisure and remaining balance from package stays on account. Gift certificates available for purchase. My students can save login information, so information doesn’t have to be reentered during each class registration and also the Ability to register for multiple classes at once. This program has been a timesaver and has allow me too practice great efficiency.
No cons at all! Wish there was a waitlist option after group capacities have been reached