ChartLogic EHR

Vorteile

I can double check every health related patient information in here to approve procedure payments, thanks to our doctors sharing this info with us via CL.

Nachteile

Some features and information take a while to update on the server side. Because of this sometimes I have to wait longer than usual for what I need.

Vorteile

Ease of use. Easy to customize templates. Worked with other EMRs and you are not allowed to custimize templates of office notes or progress notes. Can custimize Folders for scanned documents. Speech is good, not perfect, but saves my wrists from typing as the other EMRs had. Speech commands make adding text/Template text to notes easy. I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future.

The best part is their customer service. Spot on. Read a few bad reviews. Let me tell you, they never dealt with an EMR with bad service before.

Nachteile

Wish the patient portal was more user friendly, could allow patients to make appointments, request refills. A mobile version would be helpful to me also - in that I might be able to use it as a way to securely communicate with patients. The direct mail systems still has problems. I can't view xml files.

Vorteile

Overall poor customer service. It seems like they only have a few people working when big issues happen that require prompt attention from support team.

Nachteile

Poor training protocol with system changes and implementation. Difficult to get prompt and concise answers to customer service issues.

Vorteile

Ease of customization. The ability to view an entire note as it is being built is a plus. Most EHR programs require that information is placed into the note section by section, in a certain order. Reality is that information is generally not provided to the doctor in an orderly fashion. Use of Smart Text which are mini-templates allow faster and more flexible note creation, not locking one in to use of specific templates.

Nachteile

Note creation is driven by Dragon Medical. Despite what I consider to have a fairly standard accent, I need to repeat myself frequently to get Dragon to work properly. The commands are buggy and work inconsistently.

Vorteile

I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)

Nachteile

The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes.