Setmore

Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Vorteile

Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Nachteile

I use it to schedule one on one Zoom meetings. It works very good for this. I would perhaps suggest creating a different version of Setmore especially for people like me, who are trying to just coordinate one on one meetings. A version that would look less like "buy a massage slot" and more like "set up a meeting with someone who's not trying to sell you something". I find myself apologetic when I am trying to set up a meeting with someone higher than me in status

Also, some people said that they need to sign in or sign up to use it?? Maybe because a masseuse needs certain info, but a "let's get on a call together" really just needs name and email.

I love using Setmore. I've been using it for my other business in the Massage Industry which how I found this platform. It worked great for the wellness industry since the limited booking time frame issue wasn't a concern in that industry since appointments are never booked passed 12am (but it did lack other functions like contracts/document sharing and HIPPA protected file management for SOAP notes, etc.) – but as a booking system for a music studio it works great, minus that one issue with the 24-hour limited booking functioning.

Vorteile

The ease of use and great customer service.

Nachteile

The limitations on functionality, for example: it's impossible to book an appointment that passes 12am, therefore a 4 hour appointment from 10pm-2am has to be scheduled as 2 separate bookings (10pm-12am then 12am-2am) which is very inconvenient.

Overall experience is good but just so frustrating that the support chat I feel dont understand your points or address / understand you problems. It feels like they're so detached from caring. Ive literally just had a conversation with someone on chat and it was an awful experience.

Vorteile

Super simple and works with you, quick easy and makes life simple

Nachteile

Really important for us and reasons why I witched:
We need to take varied deposit amounts
If someone cancels their appointment we have to contact them to get their card details to to refund their deposit- it's really frustrating
Sometimes when I contact customer support I feel like they dont listen
Our clients frequently commented on the fact that they stated going through the booking system then it quit/froze/took their card details and didnt go through. We thought it was people just being difficult however it was such a common complaint- can we report it to you and you look at a history of what happened within that transaction?
Why can we not reuest payments off people through setmore- its a really great feature.
There's not enough characters for T&Cs & notes to the customer when booking.

Overall, with as much as I like it, the inability to book multiple services with one buffer time is a deal breaker for me and I'm probably going to have to go with another software.

Vorteile

I like that the software integrates Square for CC processing, which I have already been using for years. I like that it is easy to set up. I like that you can add a buffer to the services, that really helps with the new cleaning requirements due to Covid.

Nachteile

I am disappointed that I am unable to book multiple services from my end of the software. This is huge for me as I rebook my clients at the end of every appointment. If I had to rely on my clients to rebook themselves in a timely manner they would forget and my schedule would be disrupted. Not being able to do this affects my business income, which is a huge problem.
Other minor concerns are,
1) color coding of services, when a service is added to a category, it should automatically take on that categories color, not a random one.
2) it would be nice if there were a deposit option on booking instead of just full payment, it should have a percentage of service total option,
3) I can't see all schedules for the day side by side
4) I also wish there was an option to have memberships available

Overall I find Setmore just really good.

Vorteile

This software gives my customers the ability to book my services online, pay for the appointment, get confirmation of the appointment and get reminders before the appointment.

Customers find it easy to use, it gives them the confidence that they are dealing with a company that is on the ball.

The best thing for me is that customers book me and I travel to their homes to service their woodburner and chimney. So many booking software companies assume customers come to you. Setmore know that some of us travel to customers.

Nachteile

Like all software, you have to play with it to get to function as you would like. It took me about a day of messing about, trying things out to see what did and what didn't work for me. I don't really see this as a con. If someone was very new at setting one of these booking softwares up, it may take a bit of time to get all the functions up and running.
Doesn't take PayPal.