4.7
Gesamtbewertung
Bewertungen

4.7
Gesamtbewertung
Bewertungen

Über Kangaroo

Kangaroo ist eine cloudbasierte Loyalitäts- und Marketingmanagementplattform für Einzelhandelsunternehmen jeder Größe, die Mitgliederverwaltung, Unternehmensmitgliedschaften, Geschenkkarten, Treuemanagement und Analysen in einer Suite bietet. Das Loyalitätsmanagementprogramm von Kangaroo bietet Nutzern die Möglichkeit, Kunden basierend auf ihren Besuchen oder Ausgaben zu belohnen. Kunden können Prämienpunkte sammeln und einlösen, indem sie einen QR-Code aus der Kangaroo-App scannen. Nutzer können Kunden, die bestimmte Artikel kaufen, auch Punkte vergeben. Mit dem Loyalitätsmanagementprogramm von Kangaroo können Nutzer gezielte Kampagnen basierend auf Kunden-Tags wie Standort und monatlichen Ausgaben entwerfen. Die Lösung ermöglicht es Nutzern auch, Nachrichten an Kunden in der Nähe der Geschäfte je nach ihrem geografischen Standort zu senden. Mithilfe eines analytischen Dashboards zur Verfolgung wichtiger Kundenmetriken erhalten Nutzer ein Verständnis des Einkaufsverhaltens der Kunden und sind besser in der Lage, Entscheidungen in Bezug auf den Umgang mit Kunden zu treffen.
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Kangaroo Preis

Kangaroo bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Kangaroo ist ab $ 59.00/Monat verfügbar.

Startpreis:
$ 59.00/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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EngagePackage

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EngagePackage ist eine Kundenengagement-Software, mit der Unternehmen Kundenprofile, Umfragen, Treueprogramme,...

Kangaroo Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4.5
Funktionalität
4.6
Bedienkomfort
4.6
Kundenbetreuung
4.8
Reggie
Reggie
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.3.2023

Easy to use, top tier customer service!

Vorteile

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Nachteile

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Andre
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.12.2019

A Rewards System that Grows with Your Business

Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

Vorteile

I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Nachteile

My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Antwort von Kangaroo Rewards

Hello Andre,
Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business.

Warm Regards,
Team Kangaroo

Beantwortet am 7.1.2020
Brenda
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
2

1
Bewertet am 26.2.2020

not a good product

None

Vorteile

There was nothing that stood out about this software

Nachteile

not user friendly. Did not work as promised. Did not get the customer service I needed

Antwort von Kangaroo Rewards

Hello Brenda,
Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business.

Best Regards, Team Kangaroo

Beantwortet am 3.3.2020
Majd
Majd
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 22.12.2023

Loyalty Program with Kangaroo

It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Vorteile

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Nachteile

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

Joshua
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 21.1.2020

The Loyalty Program we were looking for

We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.

Vorteile

Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

Nachteile

My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Antwort von Kangaroo Rewards

Hello Joshua,
Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program.

Best,
Team Kangaroo

Beantwortet am 29.1.2020

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