Über Salesforce Service Cloud
Salesforce Service Cloud Preis
Salesforce Service Cloud bietet keine Gratisversion, aber eine kostenlose Testversion.
Alternativen für Salesforce Service Cloud
Salesforce Service Cloud Erfahrungen
Funktionsbewertung
- Branche: Einzelhandel
- Unternehmensgröße: 5’001–10’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellent for data tracking and analysis
This platform allows me to visualize, analyze the progress that has been made during the day, week, month or year because it allows me to store and manage important data about my company, since it allows me to observe the sales, the service provided, the campaigns of marketing that have been launched, the flow of trade that has been obtained, the productivity of the company, etc. This allows me to access the platform on any device since this platform is cloud-based, it also has a mobile version.
Vorteile
I like salesforce because it is a client management administration platform where I can have much more personalized attention according to the needs of clients. It helps me with the direct connection with my customers, manage business opportunities since I can automate to establish and negotiate marketing campaigns so that they are more effective with Pardot, this helps me with the unification of the sales department with the marketing department allowing me to attract, select candidates and minimize the sales cycle.
Nachteile
The initial setup is a bit complex and takes time.
- Branche: Internet
- Unternehmensgröße: 1’001–5’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Easy to implement, good data management
Keeping track of and following up with my clients was made easier, and I was able to see an overall picture of my month's performance thanks to the data it provided. Because of it, I am able to come up with innovative ideas for our company. When you create a solution that can be used almost indefinitely, you need to be able to scale it. There is no end to what can be done here.
Vorteile
Because I've been using it for six years, I've become accustomed to it. It's also easier to use when you have all the information you need about the lead, the firm, and your calling app all on the same page. The best aspect is that you'll have a lot of options when it comes to finding new customers for your business. You'll have no trouble seeing and pursuing the best prospects.
Nachteile
Sometimes it's hard to tell which information is helpful and which is negative since there's so much of it out there. It's difficult to gain hands-on experience with different options.
- Branche: Computer-Software
- Unternehmensgröße: 501–1’000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Slightly complicated to learn, but pretty good once you get used to it.
Pretty good, it has room for improvement, such as personalization, but it gets the job done, like one of those machines that are not pretty but are reliable.
Vorteile
It has many multiple functionalities and it can be linked to pretty much any other software/platform out there.
Nachteile
It is incredibly complicated to learn to use it, it took me about a month to feel confident navigating it, it is huge!
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good if using Salesforce CRM
It was okay - great for us, terrible for clients.
Vorteile
The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!
Nachteile
Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10’000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Complete customer relationship management on the cloud
It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple.
Vorteile
All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns.
Nachteile
It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like.
