Über InSync by Qualifacts
InSync by Qualifacts Preis
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InSync by Qualifacts Erfahrungen
Funktionsbewertung
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great User Experience!
A wonderful experience! I worked as a Project Manager for implementation, and Brandon Door was our Clinical Implementation Specialist. He was empowering for us to learn and use the system, provided information in a way that was easy to understand and configure the system, a pleasure to work with, and quick to answer any questions or follow up. We felt lucky we got to work with him!
Vorteile
Customizable, easy to use, smooth. The knowledge of having a large electronic medical record company working with us and that is always improving is very reassuring.
Nachteile
Not at this time - we are new to launching the clinical piece of this software and so as time goes on, we can bring any concerns or questions to support as they come up.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501-1’000 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
review of software before implimentation
I really enjoyed [SENSITIVE CONTENT] presentations and really helped us work through the process of purchasing the software with grant funding. [SENSITIVE CONTENT] has been amazing and has taken his time with us. We have zero experience with an EMR so he has had to teach us a lot.
Vorteile
First, I liked that we could make a purchase of the software. This was helpful when budgeting our needs and being able to find some grant funding to get the process started. I liked the way that we could make changes to the system to meet our workflow. Insync stood out in the ability to dictate, follow authorizations, and conform to our needs. We have not used the system yet and are still in the building phase.
Nachteile
Because we are working directors this process needed to be extended for us. Insync was willing to work with us and provide extra help when asked. The timeline was going to be just too quick for us. We have not used the system yet and are still in the building phase.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Pros and Cons
Overall, I would say the experience is net positive. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate the note in an editable way; this has been effective.
I do think the reviews on Capterra are a little too positive for what the software is actually like. I have to wonder if some are fake but I could be wrong. It's just a little less reliable because it's a smaller company than say OfficeAlly.
In retrospect I would have looked more seriously into Athena. I notice a lot of the bigger psych practices use this. I didn't because I thought they didn't really specialize in psych. But the grass is always greener on the other side so it's hard to say.
It will be really hard for us to ever switch (or expensive) because the license needs to be paid for all up front.
The other really important negative is that deployment is NOT smooth. We were fortunate in that we were chugging along with other software and in no rush to deploy InSync. I worked on setting it up and tested it on just myself/my patients until we were sure that it was all working smoothly, then we added the other providers. This took months. Deploying too early could be disastrous.
Vorteile
+ Financial reports extensive (I can't emphasize enough how helpful this is)
+ Easy to communicate between clinicians
+ HIPAA Zoom integration
+ Practice Management generally seems to work well/fewer glitches on that side compared to the EMR, just a few flaws like how the balance shows up in the patient portal can be confusing for patients
+ Works well for group practice workflow
+ Has all the necessary add ons in one system (and more!) - this is great!
+ Customer service very responsive about 2/3rds of the time, available by phone and email
+ After the first 6 months or so, almost all the glitches are ironed out
+ It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)
+ PDMP integration is awesome
Nachteile
- No Google Cal integration (DrChrono offered this)
- Patient Portal can be glitchy
- Deployment does not go smoothly at all
- Appointment reminders are per-text/per-email and thus very expensive compared to other programs
- All the add-ons end up cost a lot per month (claim submission, HIPAA Zoom, etc, even though we own the license we still pay quite a bit per month per provider/higher than what they estimate)
- Would not be financially practical for a psychotherapist account but would need to purchase one if we hired one/there is not a cheaper option for therapists vs. psychiatry
- Overall had to deal with a ton of glitches for the first 6 months or so before the system ironed out
- For transgender clients who use a non-legal name, there is not a good way to use their preferred name as the primary name in the patient portal
- Some aspects of reporting are time consuming (e.g. if you make a specific patient category you need to add each patient individually, can't add based on "all patients in XYZ state or all patients with XYZ insurance")
- No way of verifying identity with the identity question quiz thing/need to have clients upload a photo of their ID which seems low tech in today's day and age
- Generally the interface looks kind of old
- Server is noticeably slower than other websites
- Although the purchasing license up front seems like a good thing, in retrospect I don't think it is because you end up paying a lot per month for all the add-on features
Warum InSync by Qualifacts gewählt wurde
We are two individual NPs who formed a group practice with 5 providers and needed a software with more extensive practice management and more features geared toward group practice.Gründe für den Wechsel zu InSync by Qualifacts
Reviews on Capterra, did a lot of demos- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
REview
claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early.
Vorteile
Integration and implentation was never going to be easy, but we were assigned a terrible implemntation specialist, Ricky. Once we changed to Ross, it was better. We have been very pleased with his support and it made our experience much better.
Nachteile
As a more complex practice with many layers of services, the coding does not meet our needs. Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes. Mostly, we need a way to track the invoices with a number specific to that service.
Warum InSync by Qualifacts gewählt wurde
We needed a way to bring EHR and invoicing under one application for both sides of our business.Gründe für den Wechsel zu InSync by Qualifacts
At the time, our salesperson made it seem like it was going to solve all of our problems. It has not.- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Extremely satisfied with InSync
Working with [SENSITIVE CONTENT] has been fantastic! They are extremely accommodating and helpful. They have always made themselves available to answer any questions I may have during implementation. Anybody working with them will know they are in good hands.
Vorteile
InSync is easy to use. It is adaptable and uniquely implemented for our specific workflows. It has met all of our needs and is a significant, positive change from our old system.
Nachteile
I cannot think of anything that I like least about the software.
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