Patriot Payroll from Patriot Software is an integrated human resource (HR) and payroll management solution that helps to streamline the different processes associated with managing payroll payments and tax submissions. The solution offers tools to maintain payroll records, print checks, establish direct deposits into bank accounts, generate payroll reports and submit state and federal taxes.
Patriot Payroll offers the ability to issue payrolls through direct bank deposits and electronic cheques. The software offers personalized portals for employees to access their payroll and related financial information. The application's reporting functionality helps employees generate their year-end reports and print W2 forms for tax reporting. While Patriot Payroll is an independent payroll offering, the solution can also integrate with other Patriot Software solutions, such as Patriot TIME (time and attendance) and Patriot HR (personnel tracking) to provide a full-fledged Human Resource Management (HRM) suite.
Patriot Payroll is designed for small businesses with 1-100 employees and serves small business customers across various industries such as distribution, retail, engineering, maintenance/field service and more.
Brian S. Branche: Onlinemedien Mitarbeiteranzahl: 13-50 Mitarbeiter
I would assume every payroll software is relatively similar once set up. With Patriot's full service plan, the set up was even easier and a breeze compared to trying to set up payroll with competitors or even my bank. Aside from just set up, there is a ton of helpful information on the site so I don't have to consult with support often.
It feels a little more "old" design-wise. For me, this isn't a problem since it functions the way I need it to.
Noreen E. Branche: Personalbeschaffung & -besetzung Mitarbeiteranzahl: 2-10 Mitarbeiter
Payroll rules and tax reporting / payments are simplified in one place.
This software was very easy to use, and as my business grows I am finding the necessary features needed are available to me.
Whenever I have called customer service, I usually have gotten a person that is knowledgeable and is able to help me. There have been times that the person called has not been able to help me, and was able to escalate my issue to someone that could.
Changes to setting sometimes allow changes that are incomplete. In 2019, I added the accounting software to Patriot Payroll. I updated settings in "Payroll Integration Options" but missed some. I was able to save the partial data and run a payroll.
When reviewing the accounting journal entry that was generated from the first payroll with the accounting software, I saw the JE generated was incomplete. If I had not checked to verify this JE was correct, this would have been difficult to track down later.
This is a big miss, and there should be some warning or stop to prevent this (incomplete data) from happening.
Chris D. Branche: Elektrische/elektronische Fertigung Mitarbeiteranzahl: 2-10 Mitarbeiter
It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.
You can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you.
They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly.
NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted.
The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process.
I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.
Antwort: Michele 5.5.2017
I'd like to take the opportunity to clarify some of your misgivings about Patriot:
1. You are correct, you can cancel anytime. If you do cancel, we do give you any money back we have collected so that you can make your filings yourself. If you want Patriot to file, for you, (we'd be happy to), you just need to cancel after the filings have been made.
2. You do not get charged to keep track of sick days or vacation days. There is a free feature in the software called "Manage Time Off".
3. Next pay periods DO automatically populate. This was a feature we added last year.
4. All payroll reports are under the Payroll tab under "Reports". We have an excellent "Payroll Details Report" where you can adjust dates and select specific employees and/or taxes to view. These can be grouped in a variety of ways: check, employee, paydate, totals
5. Once you run a payroll, a file is instantly sent to Natpay. If you void the payroll, you are correct, you will want to call Natpay and make sure the file has been canceled. Because this is a third party vendor who handles direct deposit, we can't control how their system works after the file is sent, unfortunately. We do give warning in the system to remind you. (We want to be sure your employees are only paid once.)
6. Our QB export only sends by pay date, not pay period.
7. We appreciate that we can make our navigation easier, and our UX team is on it!
I'm having a customer support rep reach out to you to help you with these things. We are here for you, Chris. We want you to be among the thousands of satisfied customers Patriot serves every day!
Timothy B. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 2-10 Mitarbeiter
I absolutely love how responsive Patriot's support is and it's US-based, which is a huge plus because of alternative language barriers or time zone issues. They offer phone, email and/or chat support with low to no wait times. I love how self-explanatory things are - it's easy to 'find' what you're trying to do in most cases, without enlisting the help of Support. Definitely saves me time and money versus using an overpriced and under-delivering PEO, that's for sure.
Patriot does not yet offer the ability to break employees out by department, which is particularly useful for reporting purposes, when entering info into accounting software such as QBO, etc. While I'm told they're working on this functionality, it's been 9 months since I was told this and am still not hearing updates on progress in rolling this out. But we have since come up with a feasible workaround and realize no single solution will do 100% of what you're needing, in almost any case. So it's not impacting our workflow in an overall negative way, it'd just be nice to have this when it rolls out.
Catherine M. Branche: Bau Mitarbeiteranzahl: 2-10 Mitarbeiter
Yearly audits ask for some obscure paperwork. Patriot always knows exactly where to find it. Every time. A different paperwork. They know their database very well.
This is so easy to use Patriot Payroll. I'm too busy doing my job and I am thrilled for a reasonable fee someone else will handle the quarterly state and federal forms and take taxes from the paycheck. Frankly, I don't even have to worry about any of it. They just do it. ANOTHER MOST (?) that I like is when I do have to call Patriot, EVERY time I've called, I have received friendly service AND HELPFUL advice. I NEVER have to be transferred. I always get my answer from a friendly person who answers the phone. This is THE easiest and most friendliest company to work with.
I can't think of a thing I do not like about this company.