EHR YOUR WAY

We are a small non-profit organization that provides substance abuse treatment, and we are still relatively new to the EHR world. We initially switched from our antiquated paper system to an EMR system in April 2014, however we were ultimately dissatisfied with the experience, as its functionality was primarily designed for a medical doctor's office.
After searching (via Capterra) for a new system and looking into price comparisons, EHR Your Way (EHRYW) was our top pick, without question!
EHRYW is *entitled* to bragging rights when it comes to customization - our workflow involved a slew of paperwork and various forms that were unique to our organization, and the EHRYW design team was able to meet all of our needs to make it as user-friendly as possible! We have a couple of staff members who acknowledge that they are slow to catch on to anything computer-related, but due to the customization promised by EHRYW, all of our digitized forms are comparable to fillable PDFs, and were very easy to learn.

Furthermore , it is worth mentioning that EHRYW was incredibly reasonable in their pricing, in contrast to other EHR/EMR systems that can cost insane amounts of money (and most of which our little non-profit couldn't possibly begin to afford).

Now, as someone who often relies on online reviews prior to investing in anything, I am typically suspicious of any review that is nothing but glowing and unquestioning. Therefore, in the interest of being realistic, here is the "bad" of the system:

We signed up with EHR Your Way in the midst of their transition from using a Remote Desktop application through Internet Explorer, to a web-based system through Google Chrome. As of this review, the transition of the system is still in place, so Google Chrome has yet to provide all of the features that are currently available through the original Remote Desktop design. So, until the system is transferred to Chrome in full, there are occasional bumps in the road. That said, this is to be expected with *any* EHR system undergoing such a transition, so we don't begrudge EHRYW for that reason. It's worth noting that the end result will be absolutely worth the wait, as the current Chrome user interface is an attractive, clean, and intuitive design.

In short, I would say this is an ideal system, particularly for any medical/mental health provider looking to transition into an EHR system for the first time.

Vorteile

- Highly customizable forms, which makes for smoother transition from paper to digital (forms are essentially comparable to fillable PDFs)
- The Chrome design is very clean and user-friendly
- Rapid response from EHR Support when any kind of issue arises
- Positive/friendly demeanor from support staff, both via email and conference calls
- Design team is receptive to feedback from consumers, to make improvements to the system's design

Nachteile

- Not all features are currently available in the Google Chrome version, but they are still accessible by logging into the Remote Desktop application

The EHR Your Way electronic health record system is the only system I am aware of that allows the user to navigate throughout the application by voice commands. If you want to go to the exam, all you have to do is say "Go To Exam" and the physical exam section appears. Likewise, if you want to accept all of the defaults in a particular section you simply say "Accept Defaults" and the standard entries for a normal data set is entered. The onerous task of clicking and clicking and clicking is no longer an issue. As a result, the speed with which an exam can be completed is a fraction of what it used to take us.

Vorteile

What the staff likes most about the system is the ability to navigate by using voice commands rather than having to click multiple times to get where you want to go.

Nachteile

The system is designed primarily for general practitioners. If you are a specialist, like a urologist that needs to have a visual field of the urinary tract and be able to make data entries into a visual field, that type of interface is not available in the current release of EHR Your Way.

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Give the user interface a solid workout. Kick the tires and have you and your staff work with the technology for awhile to make sure it meets your needs. The staff is very accommodating and they can adopt virtually any forms that you use or have used and made them part of the user interface without any cost to you. They are quick to respond and can convert a form for use as a data input screen with discreet reportable data within a couple of days after you submit the form to them.

No. It's a word one hears countless times on a daily basis. I can say--unequivocally--this is not in the vocabulary of the team from EHR Your Way. From conversations, conference calls, and e-mails the EHR Your Way team took our exact workflow and literally built an entire front-end module that will allow us to capture the data we need and links into their billing. The majority of this work was completed before we even made a commitment to the software! Also, when asking a question about certain hardware (chromebook) we were using, the EHR Your Way team went out and purchased a chromebook to perform their own test to verify compatability. I was completely floored! There was no talk about it "technically" being able to work. It was tested that same day!!

We are currently in the implementation/training stage of the system and the support has not ended at all. I can confidently say we have a partner as a software vendor. This is what Software as a Service was meant to be.

Pros:
Simple and Customizable User Interface
Dedicated Team that wants to provide the solution you want
Framework which can literally support any work-flow
Overall Value and Pricing
Most Customization options I have seen
Patient Portal with form entry

Neutral:
Remote desktop connection capabilities required to access the main application
In the past this may have been a con, but with current technology this won't slow you down. This is allowing the application to be able to use less of your own system resources which allowed us to purchase less expensive technology and still access all of the features of the system.

I have used the full application on a Chromebook(Chrome RDP) , Android-phone/tablet(Microsoft Remote Desktop App), Mac(Microsoft Remote Desktop App), and Windows machine and there was no performance loss that I was able to see between them.

My overall Impression of the product thus far is, just, WOW!

Thank you EHR Your Way!!

Peace of mind. I feel like this implementation will be successful and look forward to using this company for many years to come.

Vorteile

What we like about the software is that it is user friendly and the staff make it fit our needs, not us having to change because the "system is not built to do that". Turnaround on forms and needs is very efficient and if the EHR-YOUR-WAY implementation team do not understand we do a call, or go to meeting, to clear up what is being asked. The company is very knowledgeable about what we do and was more than willing to assist with the state reporting that is required - in fact we sent them the state manual and they did the work! It has been a pleasure to work with EHR-YOUR WAY staff after dealing with more than 13 individuals on our previous implementation! We have had one contact person who then works with their team. We cannot wait to actually put this system into our work day. It will be used daily by multiple staff serving outpatient mental health, substance abuse residential, substance abuse out patient, and the IDD population both residential and day programs.

This software allowed our company the ability to expand because before having an online system, we used email for all of our employees which was not successful. The software is easy to use so that makes the learning curve for our employees short and not a hindrance to their daily workload.

Vorteile

This company was able to use the forms we designed in their software. When we have an issue come up, they work hard to resolve those issues. The system is easy to use and new employees are able to figure it out within a short time.

Nachteile

The beginning set up took a little bit of time, but ultimately everything was made how we wanted it. There are some glitches with the software, but after we contact customer support, they fix the issues within a few days.