Zoho Desk

Vorteile

Dass man viele Möglichkeiten hat und sich relativ schnell in die Software einfindet

Nachteile

Die Stimme der anrufaufzeichnung klingt meist etwas Roboter mäßig aber nicht schlimm

Vorteile

I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

Nachteile

I understand that it can be a bit uphill for a small team of 3 technicians and an administrator financially! I would give at least two technicians for free

Vorteile

In order to improve support billing, we need to maintain tabs on tickets, have agents report how much time they spend on tickets, and monitor resource allocation on a per-client basis. We prefer using the social network aggregation tool to create support tickets. With the help of IA, we can now set up specialized divisions and generate tickets automatically.

Nachteile

Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify. No one here can confirm these parameters.

Vorteile

I liked the easy ticket management, automation options, and customizable workflows. It integrates well with other Zoho products.

Nachteile

The interface can feel cluttered at times, and some advanced features require higher-tier plans.

Vorteile

Zoho Desk offers a range of tools to make sure that customer success rates are high. Their self service options are empowering and wouldn't be possible without their awesome ticketing tools which allow for agents to identify regular questions and support individual customers in a per-user tailored way. Being able to receive tickets in many different ways is also a great feature enabling customers to contact us in many different ways and always get the same level of support from the same great knowledgeable team. The ability to send branded emails directly from Zoho Desk with correct SPF records to keep the email safe is also a great feature that I couldn't be without.

Nachteile

Unfortunately the creation and customisation of the help desk and the posts within it come across as difficult to create and maintain even from the perspective of someone working in computer software. It is unclear what features are available for this and how they should be used to create a perfect self-service help desk to enable customers to get help immediately and free up time for agents to answer more complex and user specific problems.

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