Ideagen Quality Management

Vorteile

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Nachteile

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

Vorteile

Ease off use
Ability to run from IPad's and phones
Flexibility of being able to tailor to own needs
Dashboard for tracking performance
Easy administration

Nachteile

Audits process is long winded and could be simplified by being able to raise on close on the app.

Modules are not interactive with each other and operate independently.

In Betracht gezogene Alternativen

Intelex EHS Software

Warum Ideagen Quality Management gewählt wurde

Previous system was no longer supported and users were not happy with it. Lost all buy in and employees deviated from the system so losing visibility of the EHSQ performance from a central function.

Gründe für den Wechsel zu Ideagen Quality Management

Locality of organisation User friendly Proce

Vorteile

IdeaGen provides a consolidate platform for compliance related activities. It's web-based, so support of the application is minimal. Email communications and reminders are supportive to keep compliance up-to-date. Configurable workflows all of purpose built design to support business specific processes.

Nachteile

On the Inbox page, some of the UI organization feels old. Scaling of sections when names are longer and pages are narrower, leaves to-do items off the screen. It would benefit from some responsive design in this and other areas of the application. All dashboard links seem to push user back to Inbox page. it would be better if a user could drill down here.

Vorteile

The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processes which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system.

Nachteile

I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues.

Vorteile

I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted!

The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence.

I will bullet point the rest:
Ability to link related documents
Setting review dates for documents
Dashboard
Limiting permissions/viewing ability
Ability for end users to leave feedback on documentation
Automatically PDFing documents
Embedding codes
Training/help is within the system

Overall the software is miles ahead of the others, with so many positive points!

Nachteile

The cons:
There is not an option to select the information shown in an issue report
The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section
Kickstarting workflows is a little more clunky than the "pass to" function
The "if" option could have a lot more power (but I understand this is a recent development)
You can't do a blank search for all documents (filtering with topics for example)