Über Vend

Vend ist ein cloudbasiertes Point-of-Sale-System für Einzelhändler jeder Art und Größe. Vend bietet Tools zur Verwaltung der Kundenerfahrung sowie von Vertrieb, Inventar, Kundendaten und mehr. Vend wurde entwickelt, um auf verschiedenen Geräten wie Macs, PCs und iPads zu funktionieren, und eine dedizierte iPad-App ist verfügbar. Die Lösung kann auch mit einer Reihe von In-Store-Hardwaregeräten betrieben werden, darunter Belegdrucker, Barcode-Scanner und Kassenschubladen. Ein Offline-Modus ermöglicht es Nutzern, den Verkauf auch dann fortzusetzen, wenn das Internet ausfällt. Sobald das System wieder online ist, wird es automatisch neu synchronisiert. Kunden können sich mithilfe ihrer Smartphones in einen Shop begeben und über ihr PayPal-Konto bezahlen. Vend unterstützt die Eingabe mit Maus und Tastatur oder über einen Touchscreen, und der Point-of-Sale-Bildschirm lässt sich für den Zugriff auf beliebte Produkte oder Aktionen anpassen. Weitere Funktionen umfassen Bestandsverwaltung, Verfolgung von Kundeninformationen, Verkaufsberichte und Integrationen in Shopify.
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Vend Software - 1 - Vorschau
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Vend Preis

Vend bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Vend ist ab $ 69.00/Monat verfügbar.

Startpreis:
$ 69.00/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Vend

Vend Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4.1
Funktionalität
4.0
Bedienkomfort
4.3
Kundenbetreuung
4.0
Alan
Alan
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.6.2018

It solves all of the problems I have as a retailer

I achieved fast checkout because all the product are loaded in inventory,
but perhaps the most important is that I have increased the accuracy of reporting drastically

Vorteile

What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn

Nachteile

I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.

Antwort von Lightspeed

Hey Alan, thanks for your review of Vend POS. Our teams work hard to make sure that Vend is easy to use and quick to learn, so we're happy to hear that you feel that way! Vend has a number of integrations including with Xero's powerful accounting software that you may want to look into. If you'd like to give us more details on a specific feature you'd like to see in Vend, please use this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375 to submit a feature request. All the best, Lucia (Vend's Community Manager)

Beantwortet am 15.6.2018
Jennifer
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 13.6.2018

Vend is user-friendly and has been and easy transition for myself and my employees.

Vorteile

I LOVE the fact that I can see a photo of the product, since my DIY store is very visually based. I like that it is so easy to add or delete users. This helps when I have staff change and I have to take off employees to add new ones.
I am a very organized person, so the folders really help, along with the color coding of each folder as well.

Nachteile

I would really like to have more features for the Admin position. I would like to be able to customize the features for what an Admin position would be. I want my manager to be able to add products and be able to do inventory. Also it would be really nice to be able to void out a transaction that has been closed if a mistake was done, but it seems like I have to refund the items first. Sometimes, customers just decide they don't want to do a project after we have done the transaction. It's rare, but it happens.

Antwort von Lightspeed

Hey Jennifer, thanks for taking the time to leave us a review! Great to hear that you're loving so many of Vend's features. In terms of customising Amin roles and permissions, you can do this with Vend's Advanced User Permissions which is available on some of our plans. Good news regarding voiding sales ¿ this is really easy to do in the Sales Ledger. Go to https://support.vendhq.com/hc/en-us/articles/227008567-Using-the-Vend-Sales-Ledger and choose 'Voiding Sales' at the top to find out how. If you need any further assistance or have any questions please don't hesitate to reach out to our friendly support team. We're here to help! Best, Lucia (Vend's Community Manager)

Beantwortet am 14.6.2018
Kristyn
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 21.3.2018

TERRIBLE Customer Service

I would never use this system if I were to open a business. I would look into other systems. Rain seems like it would be good, but need to do more research. Vend s HORRIBLE.

Vorteile

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

Nachteile

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved.
2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error.
3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers.
4. This program is very inconsistent.
5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.

Antwort von Lightspeed

Hey Kristyn,

Thanks for taking the time to leave a review of Vend POS. I’m very sorry to hear that you feel this way - we want Vend to be as easy as possible for retailers to use so I’m sorry that you’ve found some aspects a little difficult to master. Apologies for any frustration caused by this!

I’m sorry that there was some delay with resolving your issue, sending through all the relevant information (including examples and screenshots) really helps our support team assist you as quickly as possible. The faster we know what’s going on the faster we can help you.

In regards to your issues with inventory, our team have provided you with the steps to fix this and get things working smoothly for you. I hope that that’s all working better now, and if not please don’t hesitate to reach out to us again - we’re here to help!

Best wishes,
Lucia
Vend’s Community Manager

Beantwortet am 23.4.2018
Verifizierter Rezensent
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 12.6.2018

Great cloud based software. Very friendly for businesses looking to grow.

Better overall control of my entire retail business and its 5 locations. Vend should consider adding time clock functions for users to clock in and out, and to create new sales information from those users like sales per hour, etc.

Vorteile

Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.

Nachteile

Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.

Antwort von Lightspeed

Hey there, thanks for your review of Vend POS. We agree Vend's the best point of sale for businesses looking to grow! If you're wanting to add extra staff management functionality, check out the Vend + Deputy integration. Deputy is a cloud based all-in-one employee scheduling, time & attendance, tasking and communication platform that you can connect to Vend for greater insight on sales trends and labor metrics. You can also use Deputy to schedule staff based on Vend sales data, report on staff wage vs sales percentage to optimize team performance, and the Deputy iPad kiosk for clock in/out is the perfect companion for Vend iPad app. You can find out more about that here www.vendhq.com/product-add-ons. For running discounts we suggest using Vend's new Promotion features, which will save you time, let you easily customize your offers, and help you move inventory. You can find out more here:www.vendhq.com/whats-new-in-vend/vend-promotions. Best, Lucia (Vend's Community Manager

Beantwortet am 14.6.2018
Verifizierter Rezensent
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 15.7.2022

Vend used to be the best, but now it's Lightspeed X

The more they iterate on the software, the more they remove useful features. Combined with how much they cost, there is a stronger choice out there (php pos)

Vorteile

This is the most bulletproof POS for the money. Everything that works, works better than other platforms.

Nachteile

They kept raining the price of the pos until they were sold to Lightspeed. Lightspeed is making changes so quickly that their own documentation is pretty worthless. Vendors they work with will call you with sales calls.

I also don't like the continued removal of features (sorting by qty, eccomerce, sales ledger)

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