TimeSolv

Vorteile

I really started my own law practice after being a managing department partner in a firm for many years. At my prior firm we used Clio, and I was satisfied. However when I started my firm and began using TimeSolv, I was exposed to so many new features and ways to make the customer experience better. I have had clients tell me much how they like the invoicing process and way they get invoices. Specifically the expense feature is outstanding. Where for example when I incur the expense I can import the receipt from the vendor into TimeSolv and then the client gets a copy as part of the invoice. More importantly the customer service is world class. I cannot endorse this product highly enough. I am very happy and strongly recommend!!!

Nachteile

I really don't have any cons. If I am unsure about something the customer service is great and will literally get on zoom with me and do a screenshare and just walk me through it.

In Betracht gezogene Alternativen

Warum TimeSolv gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu TimeSolv

Vorteile

I have designed time & billing solutions originnally for my Fathers CPA firm using a Wang computer. So I am opinioned on what a could package should look like.
This is the modern version which balances simplicity and features.
When I left a National CPA firm I needed a cost effective solution that made sense to me and this was the best of the best.

Nachteile

I would like to see a new screen added for new client setup which had all inputs on 1 page or an excel import

Vorteile

Nothing about this software makes it stand out from its competitors.

Nachteile

The support staff had difficulty handling even a simple training. We worked with representative, who informed us she reports directly to the CEO. She was rude, unprofessional, and worse appeared not to understand her own product. We were testing out the integration into Quickbooks and she couldn't answer the simplest questions. Worse, after we told her several times we did not want to upload all of our active clients into the system from Quickbooks, she did it anyway. And the last straw was when she changed an active client into a "test" client to create an invoice- AND ACTUALLY EMAILED THE TEST INVOICE TO OUR CLIENT CONTACT. She then spent the next 10 minutes trying to argue with my office manager that it was the office manager's fault.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu TimeSolv

Vorteile

This software is easy to use, all double click and choose. Easy to add/create new matters, bills and clients.

Nachteile

I would like to see more fillable fields for your templates. That is one thing I like about Amicus are the templates and all the choices for fillable fields to create template letters, pleadings and more.

Vorteile

What I like most about TimeSolv is the ease of use. Because the software is so easy to use and intuitive, we have been able to eliminate an administrative position, thereby realizing those savings in addition to the cost savings as compared to our prior time keeping solution. Also very impressed with the support and training that is offered when we have needed it.

Nachteile

Believe it or not, we really don't have any complaints about this software. Whenever there has been a "missing" feature, TimeSolv support have been able to show us where the feature is and train us on how to use it.