Fergus is a cloud-based field service and job management solution designed for small and midsize businesses. It offers scheduling, contact management, job cards, timesheets and purchase order management functionalities within a suite. The product caters to businesses in plumbing, electrical contracting and HVAC. Android and iOS apps available.
Fergus features job management, which allows users to create requests and price quotes based on customer requirements. Users can also add location to the jobs that field workers can access using the mobile app.
Fergus features a status board, which provides users a real-time summary of field service activities, such as in-progress tasks, pending tasks, pricing, scheduling, costing and payments.
Fergus offers subscription pricing and is available in three different plans based on the number of features offered. The vendor offers email, in-app chat and phone support to customers.
The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users.
The other great feature of the software is being able to store job specific data like photos that are easily accessable
We went from a single person operation to 4 people on the road and one office based team member. The old program we were using didn't have enough quite do every thing we wanted and was quite clunky on site. The way in which Fergus flows and easily displays information regarding jobs means there is no confusion on site and when used correctly office staff can collate the data to create invoices easily, meaning we can get invoices out faster and hopefully paid faster. Now with the additional benefit of Fergus offering our customers credit card payment, we have found even less reason for customer not to pay. The schedulling calander on Fergus gives us the best forsite we have ever had to see potential lead times and alsogives us a better look at keeping things ahead of jobs wth regards to ordering materials and organising other important parts to any given job. Our guys on site love it as it is super simple to use for them and realistically cuts down there paperwork too. Time sheets created off all there job data is done automatically meaning the office is not trying to get times off them each week to do payroll.
In general Fergus has made our business run smoother and less things get forgotten about, missed or overlooked.
The biggest thing that we find as a downfall would only be it is not that simple to see what price you have sold a product for previously. (Well not that we are aware of).
In saying that Fergus seem to be very dedicated to listening to what their customers want and make updates regularly, I''m sure that it will only be a matter of time until they create a tool to help with this.
Christian P. Branche: Bau Mitarbeiteranzahl: 2-10 Mitarbeiter
I'm really positive about Fergus, I only upgraded to Pro again last month but I am trying to fully utilise its potential. Once you load up prices, favourites, forms etc it really is a wonderful addition to a tradesman's arsenal.
Desktop and mobile sites are easy to use. Integration with suppliers and accounting software is key. Scheduling is simple and easy. Just starting out with forms but that seems like a really good option. Invoicing is easy. Customer support are always knowledgeable and get the answers needed
Sorry guys 2 things
I know you have integrated with google calanders but I think just a calander similar to google calanders would have been suffice. I would really like to be able to look at a month display (like a widget on android) and see the upcoming work. When customers ask me when we can come back or when are we available, often I am in the field when I get asked this and being able to draw up a quick calander display would really help me.
2nd thing No inventory list of stock. Ideally I would like to have an accurate list of what is in staff members vehicles and what our holding stock is, just makes it easier when ordering or servicing breakdowns.
Antwort: Fergus Software 30.4.2020
Hey Christian, thanks for the review! Have you tried the month display on google calendar using our integration? I'll pass on to the team that you'd like inventory management, at the moment we only support Stock-on-hand functionality for accurate costing and invoicing. Thanks
Samuel W. Branche: Computer-Software Mitarbeiteranzahl: 13-50 Mitarbeiter
Anna W. Branche: Vorstandsbüro Mitarbeiteranzahl: 13-50 Mitarbeiter
I use Fergus daily for multiple clients, so I'm quite comfortable with how it works and am now training people in Fergus.
I love the Dashboard view. Once you've done some training, it's really simple to use and you can't really make an unfix-able error in Fergus.
The response time from the support team is much slower than a few years ago. I guess that's progress as they're a much bigger company now. However, the personal support and reaction time was fantastic a few years ago.
Bob W. Branche: Versorgungsunternehmen Mitarbeiteranzahl: 2-10 Mitarbeiter
We could not organize our business day to day without Fergus
Great technical back up in layman's terms and we feel that we are being listened to.
Your people who answer questions do a great job.
I also like the information in "Notifications" about any problems that Fergus may be experiencing.
There is a lot of information and procedures that are a bit daunting at the start