Cerner Ambulatory EHR

Functional Software that plays an important role in the healthcare field

Overall, i have had a pleasant experience with this software, it is definitely user friendly and provides healthcare workers a variety of tools that make charting much easier. Also, it is extremely easy to find information about a specific patient due to the fact that it has different sections with up to date information about the patient and that takes off a lot of times from reading the physician's documentation, at least on my current job position. I highly recommend this software!

harder to get used to after using EPIC for EHRs

I learned to use it and I think with more time I will get better as always, but the learning curve was a bit different from EPIC charting which seemed to be more color coded, and easier to navigate, but also full of facility wide things that had to be filled out but didn't apply to the patient, so that was cumbersome.

Extremely poor value for the money

The user experience is completely not user-friendly, often needing ongoing clarification for what are basic searching or to complete basic routine activities. Amazingly poor UX/UI layout, and often confusing. The customer services has been all along a nightmare. For more than two months initially in March 2016 when we wanted to start this system we were forced to keep calling in prescriptions to pharmacies & writing controlled medicines for 5 days because the system wasn't working -and Cerner telling us they didn't know what was the problem. Later on when we were eventually able to e-prescribe non-controlled substances still we were forced to get a NY State waiver for controlled substances because the company couldn't get it resolved in more than a month longer. Worse, they blamed our IT team here when was clear it wasn't the case. This was more frustrating as this was happening while we're busy seen patients. Support was spotty at best, often the IT people been forced to resolve the problems themselves, or improvise, while the agency I'm working was paying Cerner money. Even now (10/18/2016), the e-prescribe system, that claims it has a renewal option for old medications, it doesn't work for controlled substances (some do, some don't) , so many of us have always to re-write as a new prescription all controlled medicines. I'm a psychiatrist but I've also some formal training in UX/UI design, and to write code, so I'm probably better understanding computers than the usual MD, and even for me the system was an impossible crazy task. I also work with other e-prescribe systems in other agencies, and comparing apples to apples, the other systems are much cheaper and much, much better, and very much easier to use. It's amazing how poor service you can get paying big bucks! And here, this is one glaring example. Buyer beware!

Powerchart review

Once you learn Cerner Powerchart, it is a great software, very user friendly, organized, easy to navigate.

Cross functional amazing