GoToMeeting

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection.
The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.

Vorteile

I've tried other solutions and for me the best from this solution is how easy is to access to the conference for my customer. Just one click and they are inside the conference.

Nachteile

I would like to send invitations to my customers from the same interface instead than copy&paste the content of the access. It has plugins with main mail solutions like outlook and GMail, but sometimes because I am in a customer with firewall email rules that don't let me access to my server from outllok but only by webmail, I have to create the conference form one site copy&paste and send the invitations from my webmail.

Overall, we've had a great experience with GoToMeeting. It is a great meeting software and makes it easy for clients to use. It is secure and there are different methods to enter a meeting.

Vorteile

The best part about GoToMeeting is the hub and how it makes it so easy to view and schedule meetings. We also love the personalized meeting room for impromptu meetings.

Nachteile

The customer support could be a little better. There are times when they seem put off when we ask them questions. We would love to see some in meeting features being a little easier to use.

I have to test each and every access code and then regenerate the meeting if I find that the access code is invalid. And I have no way of knowing if this a problem that they are working to remedy or not. It is a nuisance problem that was barely acknowledged. This entire experience was one that makes you start reviewing their competition.

Postscript:
About two hours after I found out from the customer service rep how to test the access codes for the meetings that I had created in GoToMeeting to test if they were invalid or not, I visited my GoToMeeting page. Some of the meetings were no longer there. I went to my Outlook Calendar and the meetings with the phone numbers and the access codes were still there. I called the phone numbers assigned to those meetings and dialed the access codes. The access codes were invalid. This means that someone at GoToMeeting tested all the meetings that I had created and removed those with invalid access codes.
It would have been much easier from the outset if the customer service person had simply apologized for the problem of invalid access codes rather than telling me that the error lay in my cut and paste skills. Telling someone that they are not capable of a routine as simple as cut and paste, and that their execution of that process introduced the errors is pretty silly. I discussed this situations with my supervisor who told me that our company is planning to switch to another provider.

Vorteile

I have used GoToMeeting off and on for both meetings and webinars for over 6 years in several environments and it works pretty consistently. Early on, there were several problems with sound and people being unable to hear intermittently but in the past few years those quality problems have apparently been resolved. It is easy to use and set up

Nachteile

Over the past two weeks, I have set up meetings with GoToMeetings and the access code turned out to be invalid. It occurred last week and once again today. I went to the customer support section on their website and it suggested that the access code be tested by calling in on another number. I tried this and once again received the message that the access code was invalid. I followed the process of finding a live customer support person as outlined on the site. I was connected to a classically unhelpful customer service person that I recall from a decade or so ago. Overall technology companies have moved away from outsourcing customer service matters to poorly trained, ineffective and resistant customer service teams. This individual refused to acknowledge that the problem lay with the generation of invalid access codes at their end until I worked him over with logic. I had to pull out of him the process of figuring out how to test all of the access codes I currently have in the meetings that I have set up for the next few weeks. I got him to finally admit that the problem I am having is a problem for other people too. I could not find out from him if the problem was increasing or decreasing at their end. He would not provide me with access to a supervisor or technical person responsible for monitoring and eliminating the problem of invalid access codes. It was a nightmare

Our agency has using GoToMeeting for years and it has been extremely user-friendly to deploy across both MAC and PC systems. The web audio has always been crystal clear, which is one of the most important aspects for effective virtual meetings. Our team has also been reall pleased with the ability to screen record. We will continue to use GoToMeeting over Zoom because it's always been reliable, safe, and extremely efficient, even before COVID-19. We have never have any issues with data privacy and GoToMeeting gives us that peace of mind that our conversations are secure and protected.

Vorteile

GoToMeeting is one of the quickest and most reliable virtual meeting tools available. We've been using GoToMeeting for years and it's always been very secure and safe to use at our agency. Unlike Zoom, we have never been hacked and find the quality and chat features on GoToMeeting very reliable. The admin dashboard provides very robust reporting, especially for time-tracking and monitoring within our agency and for grouping various teams together. You can use this tool to organize a meeting in just a matter of minutes and have peace of mind that your meeting space is protected and data secure.

Nachteile

The note-taking feature is extremely useful because we don't have to keep jumping back and forth to different screens to record meeting notes. However, it would be really nice if the note-taking feature could be part of the professional plan, especially during COVID-19. It seems like a feature that could be added on at no additional cost and that would be so useful to our teams.

Since we adopted GoToMeeting to manage web conferences with customers and external partners, we experimented a stable and reliable way to keep in contact, which has been especially proven during the last month of health contingency, with good performances and even with intense smart working usage of the platform over our organization. We recommend to go with a paid band guaranteed service, for professional purposes.

Vorteile

- High availability in terms of network resources consumed (optimized compression protocols)
- Support elevated number of simultaneous users flawlessly
- Pretty easy configuration and management panels

Nachteile

- Other platform are quickly gaining popularity thanks to better user interface and functionalities over web browsers
- Not cheapest option among paid web conference systems