Epicor Prophet 21 is a cloud-based business management solution for distributors powered by Microsoft Azure designed to streamline the various distribution processes in today’s dynamic supply chain. Key capabilities include: inventory, e-commerce, analytics/business intelligence, financial management, CRM, order management, pricing, purchasing, warehouse management, manufacturing, and service & maintenance management.
Prophet 21 is best suited for distributors in industrial areas such as industrial/safety, janitorial, medical supplies/equipment, electrical, fasteners, HVAC, paper & packaging, petroleum, welding supplies & packaged gases, as well as other durable goods.
Prophet 21 runs on any browser, allowing distributors access from any device, anywhere. The Epicor Virtual Agent app (EVA) allows users to interact with Prophet 21 via voice or text commands from any mobile device. Cloud and on-premises deployment options are available.
Verifizierter Rezensent Branche: Essen & Trinken Mitarbeiteranzahl: 13-50 Mitarbeiter
It is widely used by distributors of all kinds of industries. The independent user group is an incredible resource of users that are very helpful to everyone in the group
Costs and resources needed. This is a very robust software package and will need your time to get it setup the way you want it for your business. The good news is that it can be setup for your business.
Antwort: Epicor Software 11.9.2018
Thank you for taking the time to post a review. We appreciate all of the feedback you have provided. It is great to hear you are involved in the independent users group.
Bruno D. Branche: Maschinerie Mitarbeiteranzahl: 201-500 Mitarbeiter
The application's flexibility allows us to tailor the application to very specific business needs and allow bringing creativity to address our needs
Deep functionalities in multiple areas
Flexibility in term of technology (UDFs, business rules and screen customization capabilities)
A bit late on the market for bringing a web base version and as far as mobility is concerned
Antwort: Epicor Software 6.11.2019
Thank you for your feedback about Epicor Prophet 21. We're glad to hear the solution has been flexible for your business needs. Your feedback is invaluable, and if you would like to send us an email to [email protected], we would be pleased to receive additional comments and tell you about our customer reference program.
The Epicor Social Team
Mark H. Branche: Informationstechnologie & -dienste Mitarbeiteranzahl: 51-200 Mitarbeiter
Customer service generally respond to tickets quickly, but oftentimes one representative will tell us something is impossible or not part of baseline functionality, only to have a different rep eventually tell us that it is possible and then show us how to do it. This has happened several times.
When putting in a request for a custom script (as we are told to do for many requests), it takes weeks or months to get the issue resolved.
Through DynaChange, administrators have great control over which modules/screens their users can use. There are many ways to customize the various modules, either by groups of like users or user-specific. Once learned, the software contains everything needed to run the business; Accounting, Inventory Management, Order Processing, etc.
Not user-friendly. Users have complained there are many steps (more than is typical) needed to do basic tasks. This is only an 'out of the box' product for very basic use. There are many customizations needed to make the product do what the salesmen say it can do. Hosted software has several drawbacks, such as updates to forms sometimes not being pushed through properly, or having changes to forms revert because the changes did not properly propogate to all clustered servers. The same can be said about changes to printers on the network; settings will be updated and the next day they will revert to the old settings. When a data import has an error, it is not always easy to decipher what the error means.
Antwort: Epicor Software 25.11.2019
Thank you for your feedback about Epicor Prophet 21. We're sorry to hear you have received mixed messages from support. We would like to learn more about the issue you are experiencing so we can deliver a solution quickly. Please send us an email to [email protected] with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it quickly.
The Epicor Social Team
William R. Branche: Großhandel Mitarbeiteranzahl: 51-200 Mitarbeiter
The software has seriously helped us grow our business tremendously and keep a watchful eye on the inventory, accounting, and CRM.
Inventory control is a dream with advanced demand forecasting. Allows your employees to work on other aspects of your business. Extremely low barrier to entry for training new employees on the software. We think it is very intuitive.
Reporting has always lacked; however, there are many very good 3rd party tools out there.
Antwort: Epicor Software 23.3.2020
Hi William, thank you for your feedback about Epicor Prophet 21. We're glad to hear it is helping with inventory control. Your feedback is invaluable. Please email us at [email protected] to share additional comments and learn about our customer reference program.
Brent C. Branche: Großhandel Mitarbeiteranzahl: 13-50 Mitarbeiter
Have been a P21 "Partner" for over 22 years. I believe that it is the best software fro Distribution on the market, although not the cheapest. They work closely with Microsoft and innovative 3rd Parties as well as internally to continually provide innovation and better performance.
Information at your fingertips - inventory, orders, sales. Ease of use and scaleability. Ease of forms modification. Keeping up with modern innovations such as cloud and AI
Overall system speed. Base reporting. You can always get what you want in reporting IF you know your Crystal and/or SQL.
Antwort: Epicor Software 1.10.2019
Thank you for your feedback about Prophet 21. We're glad to hear that you find it easy to use and scaleable. Your feedback is invaluable. Please email us at [email protected] to share additional comments and learn about our customer reference program.
The Epicor Social Team