TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.
TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.
TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included.
TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.
Amy O. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: Selbstständig
Overall Theranest keeps me very organized and on top of time sensitive issues like notes, rminders and billing.
Theranest is easy to use, keeps track of my calendar, sends reminders to clients, makes billing very easy.
I wish I could customize more reporting and sorting features to help me do the billing of insurance companies that I have to do on other websites.
Antwort: TheraNest 22.5.2019
Amy thank you so much for the lovely review! We are so happy to hear that TheraNest is just the tool your organization needs to keep you on track and organized!
A member of the Support team will reach out to collect more information about your reporting needs. We do have very robust reporting features so we want to make sure we can help point you in the right direction!
Micheal frances S. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: 2-10 Mitarbeiter
From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.
The decision to cut me out was born of my holding them to their word about live customer service.
I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.
I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.
THEY ARE POISON. Stay away from them.
It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.
They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.
The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.
They will call you back when it's convenient for them to do so - and that's never when I need an answer.
I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.
My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.
Simply put, they lie about their live customer service.
Their training videos are convoluted, not well-produced and hard to follow in terms of content.
I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!
This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!
Antwort: TheraNest 14.11.2019
We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.
Kenneth N. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: Selbstständig
I really love the reports, especially the demographic reports (with pie charts even) that I can pull with this EHR. I also love the all-in-one pricing, in that I can have as many therapists as I want - pricing is based on number of clients, not therapists. This EHR is user-friendly, somewhat updated GUI (still lagging behind the times, but not bad), and easy enough to figure out on one's own.
Cons - truly - there is only one problem I have found in the limited time I have used TheraNest. If you need to contact customer support - good luck. Emails generally take a week or longer to receive a response and I have only spoken 1x to a live person by calling support - and I have called MANY times.
Seneca D. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 13-50 Mitarbeiter
I do not understand where the rave reviews have come from for this software. My only guess is these reviews are from single clinician offices. If you have more than one clinician or a prescriber in your practice I would suggest selecting another software.
I like that you can send text reminders. It helps with the no show rate in our clinic. They have great customer service - but customer service only goes so far when the software isn't working correctly.
Form the scheduling to billing this software is riddled with functionality gaps and bugs. As a facility that have therapists and prescribing physicians the scheduling feature doesn't allow you to setup defined appointment times. Basic schedulers should allow you to define the types of appointments in your clinic and assign a time frame to them. This same functionality should extend to the TheraNest portal. Patients can go online and request any appointment time. For example an initial intake in our clinic with the psychiatrist is one hour. A patient can go line and find any available time (they typically find 15 min slots) and submit a request to schedule that time. This results in calling the patient back and finding a time. What's the point of allowing the patient to schedule/request a time if I have to call them back? I should be able to define an initial intake as an hour so my staff can't schedule that type of an appointment for less than an hour AND patients on the portal can't request an appointment for less than an hour. We finally shut the portal off because it was causing more work calling patients back then if they'd initially called and were scheduled from the get go.
If you have any patients with co insurance get ready to spend an ungodly amount of time processing the secondary insurance. While they say they support secondary insurance they do not. You have to manually enter all of the information onto the claim for the secondary insurance.
I have run out of space on the "cons section" so I will continue to write in this spot. If you are a prescribing facility they completely missed the mark on how CPT codes are used and billed. They calculate a co payment for each CPT code. This is a little disconcerting as had anyone referenced the CPT coding manual for behavioral health they would have seen that all visits are coded/billed with two CPT. This flaw then trickles down to the report that you use to pay out your staff as they calculate a co payment for each CPT - resulting in incorrect payouts to staff. This design flaw for prescribers also linked into the calendar. While you can setup CPT code combinations (which you have to use to schedule) as we all know you don't know what CPT codes you will actually use until you see the patient. I should be able to setup the type of appointment and the time frame for that "appointment type", i.e initial intake, follow up, therapy intake, therapy follow up, etc. Then, once they are seen by the physician they code the E&M and time CPT codes. Conversely, if they are being seen by a therapist they would also code the CPT code based on the visit. If your clinic sees a lot of EAP or other types of visits that require modifiers - forget it you've just created an inordinate amount of work to try and use them.
I don't have enough space to detail out the flaws and problems our clinic has encountered. You can contact me for additional details and information.
Antwort: TheraNest 18.8.2016
Thanks for your feedback, Seneca. We were honest about our billing and client portal features from the start. We never mislead customers. We take qualifying customers seriously and encourage everyone to be transparent about their needs so we can help them determine if we'll be able to support those needs. All potential customers have a free 21-day trial period, to test the software in order to make an informed decision. We do as much as possible to support our customers and take all customer requests seriously, but the software is sold as-is, and we make no attempts to represent the software as something it isn't. Though we don't market our software to psychiatrists due to their unique needs, TheraNest seemed to initially be a good fit for you. However, your growth to a group psychiatry practice is something that TheraNest clearly is not meant to accommodate. We continue to improve our billing and client portal features and won't stop until they're flawless. Sincerely, TheraNest Team
Katherine B. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: 2-10 Mitarbeiter
Theranest has helped increase our efficiency as a practice, as well as our professionalism with clients. Additionally it gives us the platform to grow as a practice over time and not have to worry about changing platforms.
I decided to try Theranest in hopes of making our current daily operations more efficient and give us the ability to grow over time. The client portal and therapist/admin platform is very easy to use, the user videos are super helpful, and the customer support is fast and informative.
I would like a little more ability to customize forms etc. specific to our practice, as well as more capability for app use. The app is the least user friendly feature of the software.