Über TheraNest

TheraNest ist eine HIPAA-konforme webbasierte Lösung für psychische Gesundheit, die von Einzelpraxen, großen Praxen für psychische Gesundheit und gemeinnützigen Organisationen verwendet wird. Die Lösung eignet sich für therapeutische, psychologische und psychiatrische Fachkräfte sowie Fachkräfte für Sozialarbeit. TheraNest bietet eine ePA-Software (elektronische Patientenakte) mit einer App für Android und iOS. Die Lösung umfasst auch ein Kundenportal, Patientenplanung, DSM-/ICD-Codes, Fortschrittsnotizen, Behandlungspläne und Entlassungsnotizen. Nutzer können Notizen überprüfen und gegenzeichnen sowie nutzerdefinierte Formulare erstellen. Zu den Abrechnungsfunktionen von TheraNest gehören Versicherungsansprüche, Kreditkartendienstleistungen und Batch-Rechnungen. Nutzer können Berichte erstellen, einschließlich zur Gehaltsabrechnung, Mitarbeiterabrechnung und Rechnungen. Unbegrenzte Dokumentenspeicherung und unbegrenzter Support sind enthalten. Das Kundenportal von TheraNest – TheraBook – ermöglicht es Kunden, Termine zu planen, demografische Informationen auszufüllen, Versicherungsinformationen einzugeben und Aufnahmeformulare innerhalb ihrer eigenen, sicheren Konten einzureichen. Alles, was im Kundenportal eingegeben wird, wird mit den Kundenkonten in TheraNest synchronisiert. Das System umfasst auch Sprach-, Text- und E-Mail-Erinnerungen, die an Erkrankte gesendet werden können.
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TheraNest Video
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TheraNest Preis

TheraNest bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von TheraNest ist ab $ 39.00/Monat verfügbar.

Startpreis:
$ 39.00/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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TheraNest Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4.3
Funktionalität
4.1
Bedienkomfort
4.3
Kundenbetreuung
4.5
5 reviews of 860 Alle Bewertungen anzeigen
Melissa
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.9.2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Vorteile

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Nachteile

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

In Betracht gezogene Alternativen

Zoom Meetings

Gründe für den Wechsel zu TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Antwort von TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Beantwortet am 23.9.2019
Micheal Frances
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
1

4
Bewertet am 8.11.2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Vorteile

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Nachteile

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

In Betracht gezogene Alternativen

TherapyNotes

Warum TheraNest gewählt wurde

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Gründe für den Wechsel zu TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Antwort von TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Beantwortet am 14.11.2019
Christina
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.7.2022

Easy to set up and use; reliable; sustainable.

Agile tool, trustworthy, dynamic, comprehensive.

Vorteile

I have found the set-up easy, the tutorials and knowledge base useful, the customer service responsive, and the tools easy to use and teach colleagues to use.

Nachteile

The migration of our former EHR system (MyClients+) has yet to occur, as it is not clear how easy it will be to access the records from former clients if needed. We could use some hand-holding to get this accomplished.

In Betracht gezogene Alternativen

Calendly und SimplePractice

Warum TheraNest gewählt wurde

Wanted updated and more comprehensive tool. Also, TheraNest offers a 50% non-profit discount which our organization very much needs.

Gründe für den Wechsel zu TheraNest

Customer service, price, apparent ease of migration of former system (though this has not yet panned out).
Tiffany
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 29.6.2022

Not new practice friendly

Overall, it is not a bad product but if you have a new practice and you are new to telehealth practice this would not be a good fit. Really wish we would have been provided some assistance with set up.

Vorteile

The easiest part was adding client information and the note format was super simple.

Nachteile

The billing and invoicing were painful to set up. way too many tabs to navigate. Can become expensive if you opt to use all of their services offered.

Melissa
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 8.4.2022

Easy for a busy woman to use

Vorteile

I love that Theranest makes it easy for me to spend less time writing notes and more time spending time with the clients I work with. Note-writing is simple because of the ability to copy from previous notes and quickly change any parameters that changed in this particular session. Some clients don't change much in certain areas from session to session so it would be a waste of time to rewrite or re-click the data that is consistent. It is easy to look at previous notes so I can review my cases as needed to be a good and consistent therapist. It's also good to have my treatment plan referenced in each note if I need it. Billing is simple from my end as a therapist working with an admin team. This is a platform that takes therapists' needs and workday requirements into perspective. And again, the less time I spend on it, the better.

Nachteile

The software almost always works, but one technical problem interfered with my ability to label two notes with the correct day once, which is honestly not too bad in comparison to any other experience I've had with other platforms (Kareo, etc). The problem was resolved within one week, appropriate notifications of progress on the issue were made, and it hasn't happened again.

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