Über Vonage Business Communications
Vonage Business Communications Preis
Vonage Business Communications bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Vonage Business Communications ist ab $ 19.99/Monat verfügbar.
Alternativen für Vonage Business Communications
Vonage Business Communications Erfahrungen
Funktionsbewertung
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Unstable Technologie and no Support
Die Plattform ist okay. Nicht besser oder schlechter als die Wettbewerber. Aber die technische Umsetzung ist eine Katastrophe wie oben beschrieben. Der Fehler von Vonage hat uns sehr viel Geld gekostet und es gab bisher kein Entgegenkommen von Seiten Vonage's.
Vorteile
Vonage hat nichts besonderes, die Plattform ist aber optisch okay.
Nachteile
Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Simplify Business with a Simple Business VoIP Phone System
Vorteile
Easy to implement.
Easy to manage.
Works great, no hitches, glitches, misses.
Perfect for a Small or Medium Business.
Great value for the money; translate: very inexpensive.
Make your small business come across as a big business.
Smartphone App works great too.
Nachteile
There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Only regret is that we didn't upgrade sooner!
I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.
Vorteile
The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.
Nachteile
We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.
In Betracht gezogene Alternativen
JiveWarum Vonage Business Communications gewählt wurde
AT&T Cost, flexibility, customer serviceGründe für den Wechsel zu Vonage Business Communications
Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Vonage Business (Simple Signal) Service & Support
Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.
Vorteile
Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.
Nachteile
There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.
In Betracht gezogene Alternativen
TwilioWarum Vonage Business Communications gewählt wurde
Provided more functionalityGründe für den Wechsel zu Vonage Business Communications
Pricing was a major factor to why we chose Simple Signal (Vonage).- Branche: Software für die Automobilindustrie
- Unternehmensgröße: 1’001–5’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A good way to have your call center in order
It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.
Vorteile
You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,
Nachteile
It can be a bit complex to understand how to connect evrything to get the call flow in order.
