Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as cleaning, plumbing, electrical, HVAC and more.
Housecall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.
Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.
The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.
This solution is available across the U.S. and Canada.
Paul M. Branche: Elektrische/elektronische Fertigung Mitarbeiteranzahl: 2-10 Mitarbeiter
CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.
Great Job Guys! Really, I mean it.
I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.
The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.
Tonya M. Branche: Bau Mitarbeiteranzahl: 2-10 Mitarbeiter
As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.
The equipment tracking feature for each customer has simplified life both for the inside staff and the techs. Now that we have the service agreement options, the tech's have an easier time tracking the details of the services. It has helped with our inside sales to be more consistent with customers' maintenance and generating more income.
As we are going and figuring out our growing pains, I have come to realize that it would great to have a system to track inventory as our techs use it with each customer in live time. This type of feature would help with repurchasing and tracking lost inventory.
Rafael O. Branche: Verbraucherdienste Mitarbeiteranzahl: 2-10 Mitarbeiter
I signed up with HCP over a year ago to their middle "Modern Plan". I prepaid my account in full for the entire year and recommended them to 3 other businesses I work closely with. No issues during those 12 months pre-paid. Now fast forward to 1 year later I was automatically charged for another full year. (which I am completely fine with).
Here is where things started to get funny business. It just came to my attention that the middle plan that I signed and pre-paid over a year ago "Modern plan" has been retired and that I needed to pay an addition $27 for the year to upgrade to the new middle "Grow plan". Now had them brought up this to me before I pre-paid my account in full for another year I wouldn't have cared but they didn't. MY ACCOUNT WAS AUTOMATICALLY CHARGED FOR A FULL YEAR TO A PLAN THAT DOES NOT EXIST.
To summarize, I can't recommend HCP anymore. I feel like they are nickel and diming their existing customers and couldn't care less. I have paid my account 2 times in full for the entire year and recommended them to 3 other businesses. Again this is a principal issue, I couldn't have cared for the additional $27 for the year if it was brought up to my attention then instead they automatically renewed my account to a plan that doesn't exist anymore.
HCP has terrible customer Service/Support. They don't care anymore. Find a smaller company like Markate. You will get the same features for a fraction of the cost and have much better Customer Service/Support
Just like any other CRM software out there.
HCP has terrible customer service. Changes their plans without any notice and nickel and dimes there existing customers.
Nathan C. Branche: Bau Mitarbeiteranzahl: Selbstständig
A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.
A software service I just stumbled upon through a distributors app. Had no plan to sign up at all. I wanted the free gift for completion of a demo. It has helped in ways that I never thought would be a need for my business. My clients appreciate the messaging/reminder of services plus real time updates to arrival. All paperless invoicing saves on overhead. Highly professional looking invoices that provide my customers an itemized description of their service. Customers open an invoice and click the pay link or can pay by credit card reader with standard rates or lower. Easily links to quickbooks. And then automated thank you emails with requests for reviews.
I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5 star rating and well written reviews about my services provided, if new potential customers can't see them across other platforms is somewhat useless.
Lisa M. Branche: Bau Mitarbeiteranzahl: 2-10 Mitarbeiter
We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!
This software is very user friendly, without any training most of our team was able to dive right in and start using the software immediately . I love the fact that we can schedule, take payments view our customers history and overall have the ability to use every function of the software whether your in the office or out if the field. We can send internal messages to our staff as well as our customers. This software shows our overall earnings, tracks invoices that our outstanding and honestly allows our company to run smoothly and efficiently.
In the beginning for some reason if I had to go back and close out a job and back date it, the software would not allow me to choose the appropriate date, however this has been fixed and I haven't had any recent problems with this particular issue.