SimplePractice

Vorteile

This software is richly featured. I've appreciated the ability to create very sophisticated custom online intake forms, and and the autopay enrollment for automated batch credit card billings. There is a lot of video how-to documentation and customer support is timely and attentive if not always able to resolve issues.

Nachteile

Simple Practice has its own add-on telehealth option but makes it difficult to appear professional to clients if you are using another technology for your virtual sessions. The first office location you enter is what is displayed both on the customer portal and on superbills, with no way to separate the two. In my case this means the Post Office hosting my PO Box is displayed as my practice location on the portal with an associated map. Users of SP's telehealth option can input a separate billing address.

Vorteile

The Calendar is easy to use and the Client Portal is very convenient for clients to complete paperwork.

Nachteile

The Video Telehealth option did not include key features and was expensive and nagivation of creating forms was difficult

Vorteile

It is simple to use and if you don't have a large number of clients that you see then it works well.

Nachteile

None of the billing reports include all data points that is necessary for keeping track of payments and insurance reimbursements. For example, one report may have date of service and paid amount, but not the date the payment was made or for which clinician. Another report may have the date of service, client, and clinician, but not the payment amount or date it was paid. This makes it necessary to keep records outside the system which creates a problem for record keeping from a HIPAA standpoint. It's also a problem that we are paying for a system that doesn't cover all our needs.

The second significant problem is that Simple Practice doesn't allow patient medical record numbers. They also have stated they do not intend to include this in future improvements. When you can't use the billing reports because they are incomplete, and then you can't assign a medical record number to a patient, it makes it extremely difficult to follow HIPAA guidelines on record keeping. You can assign a medical record number to a patient, but there is no place to put it so you are unable to do any reports or searches using the number. And, again, you must keep a record of it outside the system.

Vorteile

Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth.

Nachteile

The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not.

Vorteile

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

Nachteile

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.