Über Whatfix

Whatfix ist eine Customer-Experience-Management-Plattform, die kleinen und großen Unternehmen hilft, das Anwendungsengagement zu verwalten und zu personalisieren. Sie verfügt über ein EPSS (Electronic Performance Support System), mit dem Nutzer kritische Aufgaben ausführen und die Zeit für die Beantwortung von Anfragen reduzieren können. Zu den Funktionen von Whatfix gehören Personalisierung, In-App-Wissensmanagement, Änderungsmanagement, Datenvalidierung, Warnmeldungen und Analysen. Whatfix ermöglicht es Unternehmen, Kundensegmente automatisch zu erstellen und Personalisierung und Targeting basierend auf der Präsenz von Nutzern in der Anwendung zu verbessern. Darüber hinaus bietet die Lösung Tools zum automatischen Generieren von Inhalten in verschiedenen Formaten wie Video, PDF und Diashow gemäß den Anforderungen der Kunden. Whatfix lässt sich durch Hinzufügen einer einzigen Codezeile in Webanwendungen integrieren. Außerdem ermöglicht die Integration in LMS (Learning Management System) Nutzern den Zugriff auf SCORM-konforme Kurse innerhalb der App und die Verfolgung des Schulungsfortschritts. Die Preise basieren auf den Anforderungen des Unternehmens, und Support wird über einen Helpdesk und per Telefon bereitgestellt.
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Whatfix Preis

Whatfix bietet eine Gratisversion und eine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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Whatfix Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4.6
Funktionalität
4.6
Bedienkomfort
4.5
Kundenbetreuung
4.9
Mohit
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
0
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.9.2015

Reduced our support costs by 40%

We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow.

We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix .

Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.

Vorteile

- Easy to use, quickly create guides in various languages
- Easily convert guides to PDF, videos in few clicks
- Very easy to integrate

Nachteile

- Not exactly a con, but i would like it to be available for mobile also.

Antwort von Whatfix

Thanks for the amazing review, Mohit.

Currently, Whatfix is responsive and supports mobile web. Whatfix also supports hybrid HTML5 mobile apps.

Beantwortet am 13.2.2017
Neil
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 1’001–5’000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 23.6.2022

Fantastic product

Fantastic product, easy company to work with. Highly reccomend!

Vorteile

Great features, with steady delivery of new features. Whatfix really listen to their users and shape their backlog accordingly

Nachteile

Less about the product, but sometimes the communication can be over-zealous/clumsy

In Betracht gezogene Alternativen

Appcues und WalkMe

Gründe für den Wechsel zu Whatfix

Better features than two of the alternative; better price than the other
Rory
  • Branche: Druck
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 29.9.2020

An extra layer of our software

We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program.

Vorteile

WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved.

Nachteile

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

Antwort von Whatfix

Hey Rory,

Thank you for taking the time and leaving us a positive review. Customer experience and satisfaction is our priority. We have also noted your suggestions regarding the content organization, and have incorporated them in our roadmap. You can also visit the WHATFIX COMMUNITY to know more about our upcoming releases. Our experts are just a message away to all your queries. Thank you once again for your review!

Best,
Pratheek

Beantwortet am 8.10.2020
Mitchell
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.12.2017

Whatfix has saved me, my company and my clients countless hours of frustration by providing...

Vorteile

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides.

Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!

We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

James
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.2.2019

Whatfix is Great!

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Vorteile

I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Nachteile

While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

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