Yelp Reservations ist ein cloudbasiertes Restaurantverwaltungssystem, das bei der Verwaltung von Reservierungen und...
Birdeye
4.7
Gesamtbewertung
Bewertungen
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Über Birdeye
Birdeye hilft Unternehmen, durch zufriedene Kunden zu wachsen. Über 60.000 Unternehmen nutzen Birdeye täglich, um neue Leads mit Listings, Nutzerbewertungen und Empfehlungen zu gewinnen, sie über Webchat und Termine in Kunden zu konvertieren und diese Kunden mit Umfragen, Ticketing und Erkenntnissen zu begeistern – alles an einem Ort. Mit der Birdeye-Plattform – KI, Messaging, Automatisierungstools – bieten Unternehmen über 100 Millionen Menschen großartige Kundenerlebnisse.
Das 2012 gegründete Unternehmen Birdeye hat seinen Hauptsitz in Palo Alto und wird von ehemaligen Angestellten von Google, Amazon, Salesforce und Yahoo geleitet. Birdeye wird von dem Salesforce-Gründer Marc Benioff, dem Yahoo-Mitbegründer Jerry Yang, Trinity Ventures und dem World Innovation Lab unterstützt.
Birdeye Preis
Birdeye bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Birdeye ist ab $ 350.00/Monat verfügbar.
Startpreis:
$ 350.00/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja
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Birdeye Erfahrungen
Funktionsbewertung
5 reviews of 660
Alle Bewertungen anzeigen
Nick
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5
5
Bewertet am 24.7.2020
Best choice for review management platforms
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Vorteile
We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.
Nachteile
Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.
In Betracht gezogene Alternativen
Sprout SocialGründe für den Wechsel zu Birdeye
We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.Antwort von Birdeye
Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!
Beantwortet am 31.7.2020
Abby
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5
5
Bewertet am 3.6.2024
Highly Recommend!
I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top.
Vorteile
As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice.
Nachteile
The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock.
Gründe für den Wechsel zu Birdeye
Price is the best when factoring everything in, and product offerings all in one place blow them out of the water.
Carissa
- Branche: Software für die Automobilindustrie
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5
5
Bewertet am 4.9.2024
Birdeye is Great!
My experience is great. It’s easy to use. It is a great way to stay in contact with our customers through text. As well as, sending links to customers to leave us a review.
Vorteile
Birdeye is easy to use. It has an app, which is super helpful.
Nachteile
I can seem to get the app to show me when I have notifications.
Anne
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1
1
Bewertet am 13.8.2024
Do NOt waste your money
I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose Birdeye because the promised to fix some issues I have problems with.
I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!!
I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page!
I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!!
Vorteile
Absolutley nothing, what they promised sounded good but they did not deliver at all!
Nachteile
They lied and lied just to get me to sign up
Antwort von Birdeye
We sincerely apologize for any inconvenience you've experienced. We understand your frustration and would like to address your concerns directly. Please contact me at [email protected] so we can discuss your specific issues in detail and work towards finding appropriate solutions. Our team is committed to resolving these matters and improving your experience with our services.
Beantwortet am 22.8.2024
Dan
- Branche: Software für die Automobilindustrie
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5
5
Bewertet am 5.6.2024
A great tool for agencies looking to accelerate their growth
Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides.
Vorteile
Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access.
Nachteile
Some integrations take longer to set up, but support is there every step of the way with updates.
Warum Birdeye gewählt wurde
Features. At the time, Birdeye had more features.Zuvor genutzte Software
Grade.usGründe für den Wechsel zu Birdeye
Birdeye was a more complete solution for us as an agency.Antwort von Birdeye
Thanks for sharing your experience. We strive to maintain strong partnerships here at Birdeye and we are glad you chose us!
Beantwortet am 3.9.2024
