Userlike ist eine cloudbasierte Live-Chat-Lösung, die in bestehende Websites integriert werden kann und die Echtzeit-Kommunikation zwischen Kunden, Mitarbeitenden und internen Teammitgliedern ermöglicht. Das Tool bietet verschiedene Individualisierungsoptionen, mit denen Unternehmen das das Look-and-feel und die Logik der Live-Chat-Box an das Design der Website anpassen können.
Zu den wichtigsten Funktionen gehören ein integriertes Chat-Panel, nutzerdefinierte Designvorlagen, Teammanagement-Funktionen, nutzerdefiniertes Chat-Verhalten, Feedbacks, Chatbot und mehr. Die Lösung bietet nach Angaben der Entwickelnden einzigartige Datenschutzoptionen, die Kunden hinzufügen können, um die Sicherheit der Informationen zu gewährleisten.
Auf Userlike kann von verschiedenen mobilen Geräten wie Tablets und Smartphones aus zugegriffen werden. Der integrierte Support-Bot stellt erste Fragen an Website-Besuchende, erfasst Fragen und benachrichtigt das Support-Team per Slack oder E-Mail. Die Lösung bietet auch Berichte und Analysen, die den Nutzern helfen, die wichtigsten Kennzahlen und KPIs im Auge zu behalten.
Userlike bietet Dienste im Rahmen eines Monatsabonnements an. Support erfolgt per Telefon und über eine Online-Wissensdatenbank.
Coty T. Branche: Einzelhandel Mitarbeiteranzahl: 11-50 Mitarbeiter
Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!
Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!
There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!
Antwort: Userlike 16.9.2019
Thanks for your review! We're happy to hear that you're enjoying Userlike.
Brayan agostinho D. Mitarbeiteranzahl: 501-1.000 Mitarbeiter
Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.
It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.
Bruna P. Branche: Verlagswesen Mitarbeiteranzahl: 201-500 Mitarbeiter
No geral minha experiencia e boa, acho que podemos melhorar muito ainda mas estamos no caminho certo
Posso me conectar com outras pessoas do mundo o tempo todo com um único aplicativo rápido, ágil e leve.
Tem suas dificuldades uma interface um pouco poluída temos também alguns bugs que precisam ser corrigidos.
Antwort: Userlike 7.10.2020
thank you for your review and have fun chatting!
It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.
The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.
Verifizierter Rezensent Branche: Unterhaltung Mitarbeiteranzahl: 2-10 Mitarbeiter
We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.
It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.
I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.
Antwort: Userlike 1.7.2020
Thanks for taking the time to leave a review. We wish you all the success in the future.