Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.
Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.
Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.
Kathi C. Branche: Internet Mitarbeiteranzahl: 51-200 Mitarbeiter
Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their own schedule. I've been in this business forever, 42 years. I love anything techy. So I really love that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad as well.
All in all I just can't say enough..
The ease of use. Checking out a client and knowing that they have a receipt of the breakdown of services and next appointments emailed to them..Yes!!! Also never having to call to confirm! that is a sure fire way of determining your income in advance. Also when I know I'm going to be off for any time different than my regular time, I can send out a mass email and everyone can get on the schedule either before or after I'm back. They LOVE this!..
I really have no complaints. been with them since the very beginning and they have only listened and worked with me on my wishes and ideas. They are constantly solving my questions and wishes.
Kelly B. Branche: Medizinische Praxis Mitarbeiteranzahl: Selbstständig
this program has made my business run so smoothly, with out having to reinvent the wheel. I love that no matter what the future hold, I can add on as i grow, or as my needs change, and its SO affordable.
I finally have the ease of doing that I am best at. I have NEVER liked the "paperwork" of my business, and Vagaro has allowed to excel at being a business owner but with out spending the insane amount of time I was use to using to keep my business running. I love that its like having my own personal assistant!!
there are so many features, that sometimes i have a hard time locating a setting change, or a feature I need to use, without help. I do love that I can ask them.
Antwort: Vagaro 9.6.2020
Hi Kelly, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!
Cassandra M. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.
Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
Make merging profiles easy
Keep duplicate profiles from happening for no reason
I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time).
I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles.
We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself.
I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.
I don't think this system is good for a business with several employees.
I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships?
Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well.
We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with.
I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.
Matt T. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: Selbstständig
Currently we have been able to streamline our scheduling and payments with Vagaro. Recently we integrated zoom so that we could work our way through the COVID-19 crisis. It was one of the best and easiest to use additions vagaro has added.
Vagaro is extremely easy to use I love how they truly listen to the customers and are constantly evolving their software. They have done and continue to do so much for small business. Amazing bang for your buck!
The only feature that I do not like about the software is the ability to past date payments. For example someone pays with a check and you do not input that payment the day of then you can not back date the payment date.
Antwort: Vagaro 16.4.2020
Hi Matt, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!
Cristene a J. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.
Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding.
The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow.
I wish I could print my address list to a label so I can send old fashioned b-day cards.
When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right.
Very minimal issues to even speak about.
Antwort: Vagaro 13.6.2020
Hi Cristene, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!