Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.
Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.
Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.
Kathi C. Branche: Internet Mitarbeiteranzahl: 51-200 Mitarbeiter
Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their own schedule. I've been in this business forever, 42 years. I love anything techy. So I really love that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad as well.
All in all I just can't say enough..
The ease of use. Checking out a client and knowing that they have a receipt of the breakdown of services and next appointments emailed to them..Yes!!! Also never having to call to confirm! that is a sure fire way of determining your income in advance. Also when I know I'm going to be off for any time different than my regular time, I can send out a mass email and everyone can get on the schedule either before or after I'm back. They LOVE this!..
I really have no complaints. been with them since the very beginning and they have only listened and worked with me on my wishes and ideas. They are constantly solving my questions and wishes.
Cassandra A. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
I used Vagaro for a couple years but got rid of it because of how often their site would crash or freeze. I gave it another try after years with a desktop software because I was looking for a cloud based booking company . It was catostrophic to my salon . They didn’t transfer most of what was promised ( that I paid for) . I spend 3 days transferring all of my own things ( services products etc) then when I ran my payroll was all calculated wrong by hundreds of dollars . No one could tell me why . If is impossible to get a hold of anyone to speak to when you need help and when how do finally they act like they could care less. The functionality and detail just is not there ,
It was very easy to use and figure out without and specific training . I also like the online booking features and website they give you.
There is no ability to void any transaction when a mistake is made . Also their customer service is awful . Also I was led to believe they had a time clock when in actuality their do not unless you make an additional purchase of cards and a swipe machine .
Kyesolyn B. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
Using Vagaro I've found that it puts me at ease and I no longer stress about confirmations, keeping up with clients schedule for services, I am able to get deposits, clients can book themselves according to the availability that have, I can offer specials/discounts and know that they are not only sent to clients but announced on the site. Using Vagaro has definitely help making marketing much easier.
The Vagaro Software is very easy to use and has a video tutorial option for anything you aren't sure about as well as customer service persons on hand. After reviewing and researching multiple programs I decided to give Vagaro a try because they have excellent reviews, extensive options for all areas of business that allows for growth, reports to follow sales patterns, customization for services and sales, free software for credit card charges when you sign up for services and so much more. Best of all, it won't break the bank and they continuously offer suggestions on how to increase sales and bring in more clients.
There aren't really any cons that I haven't been able to get help with via tutorial videos. If anything, there are so many options that I haven't learned everything the system can do after nearly 6 months. I feel like the system lags sometimes, but I cannot say for sure if it's the system or my connections.
Antwort: Vagaro 11.2.2020
Hi Kyesolyn, thank you so much for your kind feedback. We greatly appreciate it and are so happy to have you as a Business on Vagaro!
Michele A. Branche: Verbraucherdienste Mitarbeiteranzahl: 2-10 Mitarbeiter
Every since your last update in June of 2016 your program has not worked properly! Very very disappointed. For the price you charge.. it's defiantly not worth it. =(
Easy to use
Confirmations text do not work half the time.
Services seem to go missing.
The program doesn't always send of the confirmation texts.
Clients click the confirmation link on their end... but does not show up on the computer.
Sometimes when booking a client.. the program will book the client every single day throughout the whole schedule to the end of time... the only way to fix it.. is to reboot the program.
Occasionally the program will send out text after text to the same clients notifying them that they have an appointment. One of my clients received 14 text right after another. Talk about being a pain in the butt.
The Do Not Notify client tab does not work. When changing a clients appointment around... there is a choice to notify the client or do not notify client. This function dos not work. It always notifies the client either way.
When choosing to No Show a client.. it shows up the almost the same color as the booking color, very difficult to see the difference. It should be a totally different color not associated with the booking color. The Red and Orange is almost the same shade. Maybe No shows should have a black strip.. just a suggestion.
Beware that Vagaro fees are in USD funds.. NOT CANADIAN.
FYI... Since the last June update, I have had to contact customer support DAILY! sometimes twice a day! UGH''''
Vagaro seems to go offline a few times a month, such an inconvenience.
Their updates are done in the middle of a work day. =(
They need to get rid of all the bugs they have created with their last two updates, or put it back to the way it was. Vagaro just so you know.... bad... is much better then worse. =(
I do not recommend using this program to anyone, well not until they fix all their issues.
The only reason I am staying with it is... its so much of a hassle to change to a new company, so much work to reset up all the info.
It took me almost one month to input all the information in properly into the program. I could not imagine starting all over with another company.
But... if another company would transfer all my info.. I'd defiantly try another software company.
It's really too bad, because I believe Vagaro has potential of being a good usable software.
Michelle B. Branche: Alternative Medizin Mitarbeiteranzahl: Selbstständig
Overall experience, great value for what they offer, outstanding customer service/support that you can actually talk to over the phone and money maker option.
The fact that I can get a LIVE human being on the phone to help me with just about anything I need relating to the site. The folks in customer care and always patient, kind and helpful...even when I have grumpier days. Grateful to these wonderful beings!
Well, I really would like it to integrate with a virtual receptionist like www.ruby.com As my business has grown, I'd love to be able to have this feature available to further help myself and my clientele. I also would prefer that the booking function automatically NOT allow for a customer to book sections that I've blocked off for time in between clients. The customer sees something different from what I see right now regarding this piece and we need to be on the same page with this.
Antwort: Vagaro 26.3.2020
Hi Michelle, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!