Über Thematic

Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sources using artificial intelligence (AI) technology. Professionals can utilize the sentiment analysis tool to identify positive/negative responses and highlight contextual themes in comments. Thematic allows businesses to translate received feedback in multiple languages and generate net promoter scores (NPS) based on geographic regions. Managers can segment comments into sub-themes, identify potential issues via loyalty metrics and utilize trend analytics to measure the impact of customer experience (CX) initiatives. Additionally, it lets users share key insights with partners or stakeholders via emails, improving visibility across processes. Thematic comes with an application programming interface (API), which allows enterprises to modify the system and integrate it with various third-party systems. Pricing is available on a monthly subscription and support is extended via live chat, phone and other online measures.
Thematic theme segmentation
Thematic comment sentiment analysis
Thematic score analysis
Thematic NPS analysis
Thematic identify changes
Thematic identify themes
Thematic theme segmentation-thumb
Thematic comment sentiment analysis-thumb
Thematic score analysis-thumb
Thematic NPS analysis-thumb
Thematic identify changes-thumb
Thematic identify themes-thumb

Thematic Preis

Thematic bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Thematic ist ab 200,00 $/Monat verfügbar.

Startpreis:
200,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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Thematic Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
5
Funktionalität
4,5
Bedienkomfort
4,5
Kundenbetreuung
5
5 von 15 Bewertungen Alle Bewertungen anzeigen
Stephanie M.
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Verwendet: Wöchentlich für 1-5 Monate
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 1.7.2020

Very user friendly product that gives results!

Vorteile

Thematic is extremely user friendly, which is why my company, MMGY Global, decided to parter with their team when we were selecting a software to help our client easily review consumer product data. Having very little experience reviewing large amounts of data, such as open ended user comments, Thematic and the team were able to help us easily digest product information in order to identify product issues and easily resolve them. The software also helped my company and client when it came to deciding what marketing messaging would most resonate with our clientele by pulling out key words from the reviews our customers were actually saying about our product. I would absolutely recommend Thematic and the team to anyone looking for a software that can quickly analyze large amounts of consumer data.

Nachteile

Though the Thematic team did do a lot of heavy lifting getting the software setup, there is a fair amount of work the client needs to do in the beginning in order to make sure the software picks-up on certain factors that you may want to measure, such as 'branded terms.' You'll likely be making updates for a while to get the software to recognize key words you need it to pick-up on/how the software pools data into different sections, but lucky the UI is extremely easy to navigate and the Thematic team is super helpful when it comes to this!

Desmond M.
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Verwendet: Wöchentlich für Mehr als 1 Jahr
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 25.3.2021

Thematic has opened our eyes to a whole new world

The team at Thematic have been a pleasure to deal with, start to finish. They are passionate about their product (most are former clients / users). They believe in what they are doing. And they are always on the lookout for new areas to improve.

Being part of the Thematic "ecosystem" has been a great help for me personally. I've tapped into new networks and learned about things I never would have before.

The software makes sense. It is easy to use (after you spend time learning it properly!). It can be deployed stand alone or it can be integrated with other solutions (V important for us). Overall, a great solution backed by an amazing team. Very happy we found it!

Vorteile

We selected Thematic to be our partner after reviewing and assessing multiple vendors and options over a 3 year period. Cost, value for money, accuracy, reliability, service and support were critical and on those points, Thematic delivers.

We especially like how transparent the solution is. Our clients shy away from "black boxes" and need to understand (and trust) the science behind the art.

With Thematic, we've been able to add significant value to our existing client relationships. We've found new (and often surprising) insights. And most importantly, we've been able to demonstrate, with real evidence, exactly how much of an impact specific issues customers mention have on their experiences and care.

Thematic has enabled us to turn questions into answers within seconds. We've been able to tell our clients EXACTLY what they need to focus on and they've been able to measure EXACTLY what the impact of their work / initiatives has been. Understanding / analysing comments "at scale" has been a perennial challenge and the focus (pre Thematic) was on the squeaky wheel (i.e. whichever manager / client moaned the most / loudest).

With Thematic, we have an evidence-based framework so the right things get done at the right time for the right reasons. That's been huge.

Nachteile

It took us longer than we would have liked to "train" the software in the initial setup phase. It also took a lot of "hands on" time for us to fully appreciate the value the solution has and being able to share this knowledge with time poor customers so they can use the platform independently has been challenging at times.

Thematic have improved the interface and knowledge base significantly since we started and are always on hand to help so even though we had these challenges, they've been manageable and worth the "pain" to get where we are at today.

Jenny W.
  • Branche: Versorgungsunternehmen
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Verwendet: Täglich für Mehr als 1 Jahr
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 17.12.2020

Thematic - review.

Vorteile

Thematic is very easy to use and I have been able to present customer feedback to different parts of the business in a much shorter timeframe than would have been possible.
I have really appreciated the support of Thematic's Customer Success person who showed me some possibilities for building new dashboards and automating manual work which has been fantastic.

Nachteile

I'm always a bit old school about reading customer feedback given that they have taken the time to write it. Although in saying that. I do find it easy to read and find feedback using the tool.

William D.
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Verwendet: Wöchentlich für 1-5 Monate
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 20.11.2020

Thematic makes scattered verbatim data meaningful and visual for decision makers.

the team are awesome and the [SENSITIVE CONTENT HIDDEN] actively joins and follows up on calls and equally passionate about organisations making better use of data (Quant and Qual) and in turn make better decisions.

For a product development context, Thematic does more than just assist with prioritisation. It helps inspire people to take things into the development pipeline with the data and justification of the prioritisation.

Vorteile

It automates and repeats the already good work by a UX researcher the first time around. Plus puts the results in the face of the decision-makers (PMs & DMs) asap and monitor those insights over time.

I loved the out of the box nature to visualise data in a way that enables meaning and insights immediately. The ability to drill down into themes for further analysis enables almost live decision making with product and development managers on the areas that most matter to customers.

Nachteile

There isn't much to not like here. Additional would be to include Google or other Analytics data integration to provide confidence to marketers and executives in the organisation. I believe there is a way to do this and look forward to testing this approach more in the future.

Antwort von Thematic

Thanks so much for this thorough review! Really appreciate the time you took to share your experience. Team is delighted to see such feedback!

Beantwortet am 17.12.2020
Verifizierter Rezensent
  • Branche: Öl & Energie
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Verwendet: Täglich für Mehr als 1 Jahr
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.1.2019

Fantastic platform - highly recommend!

Thematic enabled me to quantify the impact of our verbatim themes on our overall CX Metrics - and separate the "noise" from those verbatim themes that the business needed to take action on.
It made it easy to justify recommendations, and measureably track the impact over time.

Vorteile

Thematic is the first verbatim analysis platform I've used that has been able to quantify the impact of addressing a customer verbatim theme on the overall metric score. This means we are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics.

Also, the filter functionality allows us to drill down to a depth that gives us confidence that we are shifting the score for right customer segments or other moments that matter to the business.

The team at Thematic are also really open to customer feedback on their platform - and are continually improving the functionality to meet the needs of their users.

Nachteile

Not a lot to dislike. The team at Thematic are really open about their product roadmap, and using customer feedback to inform their priorities. This has meant that any painpoints we had were usually resolved in their next release.

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