Sense is a hiring solution, which helps staffing agencies recruit, retain and redeploy candidates for small to large organizations by automating communication with applicants. It allows professionals to create custom hiring workflows and personalize the entire talent lifecycle from onboarding to redeployment.
The solution enables recruiters to create and send welcome messages, reminders, surveys or videos to candidates via text or email. Sense helps agencies monitor applicant engagement in real-time and discover issues regarding retention/redeployment through behavioral patterns. It provides two-way texting functionality for recruiters, which lets users connect with candidates, and prepare and schedule one-on-one text messages using custom templates, emojis, GIFs and images.
Sense integrates with various third-party applicant tracking systems (ATS) such as Bullhorn, Adapt, JobDiva, eRecruit, PCRecruiter and more. Support for the solution is provided via documentation and pricing is available on request.
Evan P. Branche: Personalbeschaffung & -besetzung Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
Through Sense we have two solid far-reaching goals that this program is helping. The first is to improve the overall process for our consultants. Essentially working to make sure our consultants have constant communication, know the status of their assignments, and make sure we look out for them after the contract. The second goal is to increase the amount of people that want to come back with us.
Both of these goals have been helped by this tool. Making sure we establish best practices through automated messages both to our internal team and to our consultants has helped identify potential satisfaction issues, and keep them involved beyond just the assignment.
I have worked with Sense for over a year now and there are many pros about this product overall. Before getting into the nitty-gritty of how the tool works, I want to praise the development and support of this product. My company has many ideas of how we want Sense to work, how to improve it, and how to have it match our ideas. The whole Sense team has been stellar to say the least. I personally appreciate how quickly they turn things around, give us realistic timelines, and keep us in the loop with any changes coming down the pipe. That being said here is what I like the most;
- The ease of use – this is a very intuitive application
- It is easy to create good content for our contractors and establish communication plans.
- I said the same thing above, but the customer service (specifically Cameron Rau) is stellar.
- There is a quick turnaround time for any updates, changes, and questions I have
- This has helped us immensely with ensuring our customer / contractors have up to date communication, answer FAQs, and directions for where to go with questions.
- This has improved our communication best practices, both internally and externally.
Obviously nothing is perfect and there is always room for improvement. While the ease of use is a really big pro for me, I do personally feel options can be a bit limited. Sense works great for all the instances where a cookie cutter type of communication package works (which is about 90% of our consultants). However, not every person falls into the standard consultant, and I need to have completely separate communications, that are tracked separately and counted separately from the rest of our consultants. So comparing performance between these groups is rather difficult and time consuming.
I do know this was a big block of text, but I do want to reiterate that this isn’t a huge or glaring issue, just something to deal with.
Christy D. Branche: Personalbeschaffung & -besetzung Mitarbeiteranzahl: 13-50 Mitarbeiter
I truly enjoy the ability to build out journeys and find all the ways we can reach out customers. We've really enhanced our candidate relationship management with Sense and look forward to building out so many more journeys for all segments of our audiences.
The ONLY con was the software was rather limited in the beginning but was perfect for what we initially wanted to accomplish, which was check-in and NPS emails. However, we've wanted to move our more robust email marketing efforts to Sense. It has been accomplished but was a bit of a challenge. With all of that said, Sense continues to enhance and will be able to accommodate more communications needs.
Anna S. Branche: Personalbeschaffung & -besetzung Mitarbeiteranzahl: 51-200 Mitarbeiter
Ease of Use, Analytics, and Flexibility. We are able to automate the communication required by our recruitement teams for Candidate/Client engagements.
Bugs still being worked out, turnaround time of issues being resolved
Paige L. Branche: Personalbeschaffung & -besetzung Mitarbeiteranzahl: 201-500 Mitarbeiter
It's been amazing, we are able to get in touch with our candidates in a way that we weren't able too before. People are busy so it's nice that they have the option to send us a quick text when they need too instead of having to call.
How easy it is to use. It's just like texting from your actual phone only it's better because it's on my computer screen that I'm required to be on at work. It allowed for a whole new realm of communication with candidates that we didn't have before.
I don't really not like anything about sense. I think the only thing that can be improved upon would be the app, but I've been told that there are some exciting updates to come in the future so I'm looking forward to that.
Noel W. Branche: Informationstechnologie & -dienste Mitarbeiteranzahl: 13-50 Mitarbeiter
Very good. The sales/support team has always been responsive and the product works well.
I like that it takes the guess work and manual processes away from my recruiting/sales staff. I don't have to have our staff is keeping in touch with our consultants out in the field for minor items like timesheets or even more important items like contracts that are winding down or being extended. Sense had been very helpful in ensuring things that were previously "ad hoc" and sometimes missed...are now taken care of. We have only been using the software so far for current consultants but are looking forward to expanding our use of the platform to candidate engagement as well.
I would not say that there are any negatives at this point. The setup is pretty daunting...but that is because Sense covers so many interactions. I think if you spend the time to understand the various "journeys" on the front-end though, you will get the full ROI of the investment.