SimplePractice

Vorteile

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

Nachteile

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.

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Gründe für den Wechsel zu SimplePractice

Vorteile

Everything is in one place, and easy to use. The platform is reliable (I don’t use the telehealth feature), and straightforward.

Nachteile

That I have to pay the highest tier price simply because I wanted to keep calendar syncing. I don’t use the telehealth, and everything else was available under the mid tier price.
Also, you can never actually talk with customer service, everything has to be searched in their FAQ sections.

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Gründe für den Wechsel zu SimplePractice

Vorteile

I enjoyed how simple this software was and how intuitive it was to use.

Nachteile

This is one of the most expensive EHRs with the least amount of customization ability.

Vorteile

A full access free trial let us try Simplepractice before committing.
Unlimited reminders help patients keep appointments. I liked the patient portal and messaging service, patients can contact us faster and if phone lines are busy we can still be reached. The scheduling feature was easy to use and manage. Telehealth service allows screen sharing and audio is clear.
HIPAA compliant and HITRUST CSF certified.

Nachteile

Because this organization has multiple providers keeping SimplePractice would've been expensive. I was expecting more flexibility and better video with telehealth.
The customer support team was responsive but not helpful or friendly.

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Warum SimplePractice gewählt wurde

Zuvor genutzte Software

Vorteile

They have a very easy to use format. They have all of the features needed for an individual private practice. And they have been enhancing their features to complement smaller group practices.

Nachteile

Customer service is in another part of the country, so the time zone is off by a few hours. Also, there is no human contact to consult with. Everything must be done electronically until it is escalated to a email chat then virtual call.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SimplePractice